Complaint manager Jobs in Berlin
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Complaint manager • berlin
- Gesponsert
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CambriumBerlin, Berlin, GermanyAssistant Food Beverage Manager mfd - Berlin Marriott Hotel
Marriott Hotels & ResortsBerlin, Berlin, GermanyDescription
Professional German language skills are mandatory for this position.
JOB SUMMARY
Position responsible for assigned food and beverage / culinary operations. Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.
2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employees concerns.
Uses coaching skills throughout the property.
Demonstrates self confidence energy and enthusiasm.
Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guests concerns.
Understands the brands service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
Follows up to ensure complaints have been addressed to the guests satisfaction.
Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
Complies with all corporate accounting procedures.
Assists GM as needed with annual Quality audit.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience :
Manager
Key Skills
Abinitio,Bidding,EMC,IT System Administration,Assembling,Fire Alarm
Employment Type : Full-Time
Experience : years
Vacancy : 1