Complaint manager Jobs in Heppenheim

Empowering people, creating technology.

Responsibilities :

Are you passionate about quality and eager to make an impact in the manufacturing industry? Look no further - we've got the perfect opportunity for you!

As a Quality Technician with us, you'll be at the forefront of revolutionizing production processes and ensuring top-notch quality standards. Your role will be dynamic and varied, offering the chance to develop valuable skills and drive positive change within our organization.

Here's what you'll be doing :

Designing and streamlining efficient Q-processes : You'll have the opportunity to shape and optimize our production workflows, ensuring maximum efficiency and quality output.

Driving continuous improvement and digitalization : Embrace innovation as you spearhead efforts to digitize and enhance our quality-related processes and specifications.

Guiding and supervising : Be a leader in the production areas, providing guidance and supervision to ensure quality standards are met at every step.

Analyzing and reporting : Dive into data to analyze quality KPIs and process capabilities, providing valuable insights to drive informed decision-making.

Equipment management : Take charge of measurement and test equipment, ensuring everything is in top condition for accurate quality assessments.

Auditing and complaint handling : Conduct internal audits and handle customer complaints with precision and efficiency, following the 8D systematics to ensure swift resolution.

Preparing reports and managing complaints : From initial sample test reports to supplier complaints, you'll be the go-to person for all quality-related documentation and management.

Qualifications :

• Education and experience : Whether you're a seasoned professional or just starting out, if you have a background in engineering studies or relevant professional training, we want to hear from you!
• Expertise in quality management : Showcase your knowledge and experience in quality management tools and methodologies such as APQP, FMEA, and SPC. Your expertise will be invaluable in driving quality excellence.
• Certifications and standards : From VDA 6.3 Auditor certification to knowledge of ISO 9001 and IATF 16949 standards, your familiarity with quality standards will set you apart.
• Tech-savvy and adaptable : With SAP knowledge and a knack for problem-solving, you'll thrive in our fast-paced environment and be ready to embrace change with open arms.
• Communication skills : As an assertive and communicative individual, you'll excel in collaborating with diverse teams in englisch & german