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The Principal Technical Consultant for  Technology Workflows  is a technical responsible for guiding clients through the implementation of ServiceNows Operational Technology  products. This role focuses on delivering bestpracticebased solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in Operational Technology / Manufacturing coupled with a strong understanding of Operational Technology workflows to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities

Project Delivery

Act as the primary technical liaison for projects representing the development team to customers and ensuring the highest quality of delivered solutions.

Oversee technical delivery ensuring alignment with client requirements and ServiceNow best practices for OT implementations.

Define and architect technical solutions at a detailed level ensuring they align with clients business needs and technological environments.

Lead technical onboarding with clients assessing existing processes and platform configurations to tailor solutions effectively.

Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer REST JavaScript HTML CSS SSO Midservers and more.

Serve as an escalation point for technical issues implementing efficiencies and driving resolution of critical path challenges.

Mentor and guide developers and consultants on best practices in technical design and OT workflows

PreSales Support

Partner with the presales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems with a focus on Operational Technology

Demonstrate thought leadership by contributing to webinars white papers and community groups highlighting expertise in Operational Technology Management

Product Collaboration

Engage with ServiceNow product teams to provide feedback and insights on new features capabilities and best practices.

Participate in gotomarket strategies for new service offerings ensuring alignment with Operational Technology trends and customer needs.

Qualifications : Experience :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• Several years experience in consulting configuration and implementation of complex technologies with at least 2 years focused on enterprise architecture and technical roadmaps.

Operational Technology Management Expertise :  Proven track record in designing and implementing OT solutions with a solid understanding of industryspecific workflows use cases compliance requirements and best practices.

Domains :  Operational Technology Management OT Service Management OT Visibility OT Vulnerability Response OT Security Manufacturing 4.0

Leadership Skills :  Ability to influence senior leaders and stakeholders providing clear recommendations that address business and technical challenges in OT contexts.

Technical Skills :  Proficiency in creating architectural designs solution presentations and integration strategies particularly within OT environments. Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies

Certifications :   Must hold or be able to achieve within the first 90 days ServiceNow certifications for OT Implementation Specialist and Certified Technical Architect within the first year.

Language :   Fluent in both German and English

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Employment Type :

Fulltime

Key Skills

Project Management Methodology,Project / Program Management,Change Management,Order Management System,Business Analysis,Visio,Data Management,Project Management,Metadata,Management Consulting,Data Analysis Skills,Taxonomy

Experience : years

Vacancy : 1