Crm analyst Jobs in Augsburg

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Insight Analyst to join one of our clients' teams.
If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you

Key Responsibilities

• Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.

• Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports.

• Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings.

• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.

• Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.

• Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives.

• Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives.

• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

• 0-2 years of relevant work experience (client-facing roles are advantageous).

• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.

• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.

• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.

• Proficient report writing skills, covering both qualitative and quantitative aspects.

• Customer-focused mindset with a commitment to exceptional client servicing.

• Critical thinking skills, facilitating insights derived from data analysis

• Strong interest in current affairs, mainstream media, and social media trends.

• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.

• Excellent written and verbal communication skills in German and English, particularly in report and curated newsletter writing.

• Shift work is required to cover early morning delivery schedules