Customer agent Jobs in Rellingen
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W&W Human Resources - Ivonne Wresch -Hamburg, GermanyCustomer Experience Agent - SCM
MaerskHamburg,DE- Vollzeit
Has responsibility for end-to-end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customer. Manages end-to-end shipment process, in compliance with relevant company
procedures and agreements with customer.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders. Finding out-of-the-box solutions that improve the satisfaction of our customers. Displaying a high sense of urgency and ability to prioritize time-critical tasks. Building strong relationships with all internal and external stakeholders. Responsible for key client portfolio ownership, and ownership of financial operations.
Are you passionate about helping people to achieve their goals, delivering an outstanding customer experience and driving our vision of becoming the global integrator of container logistics?
Do you believe that employees should be the first priority of a company? Then you might be just what we are looking for in our open Vacancy as a Customer Experience Partner in the SCM .
Currently we are searching for a Customer Experience Partner in our Hamburg or Bremen office.
You will be responsible for the following Tasks :
- Manages end-to-end SCM customer portfolio, with a core focus on transportation management and financial operations.
- Wide range of stakeholder’s management across GSC teams, operations and European customer stakeholder´s.
- Bring your experience and skillset to streamline the Financial operations process, ensuring consistent handling and improved techniques.
- Strong economic awareness & can identify root cause analysis and improvements.
We are looking for :
We are offering to you :
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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