Customer agent Jobs in Wittlich

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Customer agent • wittlich

Zuletzt aktualisiert: vor 5 Tagen

Patient Liaison Services

French ConsultingSpangdahlem, Germany

Title : Patient Liaison Services.Location : Spangdahlem, Germany.This is a part-time on-call (PTOC) position.Substitute and replace personnel for planned and unplanned absences at the TRICARE Office....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Verkäufer im Einzelhandel (m / w / d) Mobilfunkshop

mobilezoneSpangdahlem, Deutschland

Du willst deinen Tag in einem anderen Land verbringen? Deine Englischkenntnisse aktiv anwenden? Aber du möchtest nicht weit reisen? Kein Problem! . Als Sales Agent in unserem mobile store auf der Ba...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Head of Global Product Development

CoatsRheinland-Pfalz

Responsible lead of global product development including innovation management, product maintenance, product improvement, cost reduction and raw material and supplier selection according to strateg...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Personal Financial Counselor, PFC Baumholder, GE

Magellan Health ServicesRheinland- Pfalz, , Germany

Vollzeit

This position will provide personal financial services at assigned military installations.Primary responsibilities include the full breadth of personal financial counseling services to military ser...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Sachbearbeiter / in Customer Service (m / w / d)

PACCORZell (Mosel), Rhineland-Palatinate, Germany

Unser übergeordnetes Ziel ist es, das zu schützen, was es wert ist, geschützt zu werden : unseren Planeten, die Produkte unserer Kunden sowie unsere Mitarbeiter. Wir verfügen über ein hohes Know-how ...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen

Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Straumann GroupRheinland-Pfalz

Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin.Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu k...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

F-16 Block 50 Simulator & Academic Training Instructor

Delaware Resource GroupSpangdahlem, Germany,

Vollzeit

Provides F-16CM Aircraft Systems / operational procedures instruction in classroom, simulator, and / or practical environments. Assist as Subject Matter Expert in development of curriculum for new type ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Technical Service Director (m / f / d)

SigenergyRhineland-Palatinate, Germany

Homeoffice

Vollzeit

Quick Apply

Technical Service Director (m / f / d).As Technical Service Director, you will lead and oversee the entire service operations for Sigenergy's energy storage systems (ESS) across the DAC...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Clinical Support Specialist - Rheinland-Pfalz, Teile Hessens und Baden-Würtemberg (7175)

Guided SolutionsRheinland-Pfalz, Teile Hessens und Baden-Würtemberg

Our customer is a leading medical technology company that offers minimally invasive medical devices worldwide.As a family business, our customer strives to provide the best outcome for patients and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

School Intership in Wittlich

Hellmann Worldwide LogisticsWittlich

Vollzeit

Is the school curriculum too dry for you? Would you like to know what awaits you in the world of logistics? Then get started with an internship with us. This can be an internship required by your sc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Spangdahlem : Salesperson New Automobiles (m / w / d)

Euler GroupSpangdahlem, DE

50,00 € stündlich

The Euler Group is one of the ten largest BMW dealerships in Germany, with 13 operations in the Rhine-Main region as well as in the Palatinate. At our dealerships in Frankfurt, Hofheim, Mühlheim, Ha...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

RPT Hunt Brothers Nights $17.27

ExchangeSpangdahlem, Germany

As a Laborer at the Exchange, you are responsible for efficiently unloading, moving, stocking, and pricing merchandise which ranges across a wide variety of items across all departments.You will pe...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Part-Time Building Monitor, Spangdahlem Air Base

Embry-Riddle Aeronautical UniversitySpangdahlem, Germany

Teilzeit

Embry-Riddle Aeronautical University, Worldwide Campus is currently hiring a part-time Building Monitor for our campus location at the Spangdahlem Air Base in Germany. Building Monitors are responsi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Funeral Director

Foundation Partners GroupWillwerscheid - Grand Ave , Saint Paul, MN, US

Vollzeit

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families.With over 200 locati...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

F-16 Quality Assurance Inspector

AARSpangdahlem, Palatinate, Rhineland

F-16 Quality Assurance Inspector-17077.Perform inspections, checks, tests, and sampling procedures of maintenance procedures and incoming materials, parts, and components.When required, inspect pro...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen

EURASIA SME (Operations Research Analyst 3) - 19463

Huntington Ingalls IndustriesFlugplatz, RP, DEU, Rheinland-Pfalz, Germany

Vollzeit

Employment Type : Full Time / Salaried / Exempt.Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR). HII’s Mission Technologies division.From towers ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Gesponsert

German Speaking Customer Advisor in Sofia

Cross Border TalentsRhineland-Palatinate, Rhineland-Palatinate, Germany

Are you ready to elevate your career with a global leader in technology and services We are a company dedicated to empowering the worlds most renowned brands through cuttingedge technology and inte...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen

Customer Support (m / w / d) Videoüberwachung

LivEye GmbHFöhren, DE

Davon profitierst Du / Benefits.Spannende Aufgaben in einem starken Umfeld : .Dich erwartet eine verantwortungsvolle Position in einem internationalen, wachstumsstarken Unternehmen mit krisensichere...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen

TRICARE Beneficiary Services Representative - Spangdahlem, Germany-

00100 LEIDOS, INC.Spangdahlem, Germany

Vollzeit

Do you have more to give, want to learn new skills and be part of a team with a rewarding mission?.Leidos has the perfect job for you in Spangdahlem, Germany!. Leidos, where we take pride in making ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Dynamics 365 - Inhouse Consultant (m / w / d)

IT-HAUS GmbHFöhren, Rheinland-Pfalz, DE

Die IT-HAUS GmbH zählt zu den führenden IT-Systemhäusern in Deutschland.Mit einem starken Team und einer offenen Unternehmenskultur arbeiten wir kontinuierlich daran, unsere internen Prozesse zu ve...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Patient Liaison Services

French ConsultingSpangdahlem, Germany

Vor 30+ Tagen

Stellenbeschreibung

JOB OPENING

Title : Patient Liaison Services
Location : Spangdahlem, Germany
Start Date : May 2024
Job-Type : Part-Time and PTOC

This is a part-time on-call (PTOC) position. (

Substitute and replace personnel for planned and unplanned absences at the TRICARE Office. Personnel should be available on short notice.)

SUMMARY

Patient Liaison services are required for eligible health care beneficiaries as scheduled by the Government for the 52nd Medical Squadron / Spangdahlem Air Base. The PL coordinates support with International SOS (ISOS) Near Patient Team and provide assistance and information regarding Host Nation Facility (HNF) care and programs to beneficiaries hospitalized in host nation medical facilities. Liaisons between the direct care facilities, host-nation facilities, and other services as required. Provides coordination, communication of care, and necessary logistical arrangements with commanders, medical professionals, wing agencies, and family members upon notification of beneficiaries hospitalized in host nation facilities. Coordinates administrative aspects (forms) of the patient’s health care with the host-nation facilities, and serves as a liaison during hospitalization. Relays quality of care concerns to TRICARE operations and administration office and Near Patient Team involving beneficiaries receiving care at Host Nation Facilities.

QUALIFICATIONS

Must have the ability to read, speak, and write English and German languages at a proficiency Level 3 (fluent).

Be able to provide a significant service as a translator between German healthcare providers and American medical healthcare beneficiaries.

High School diploma or equivalent.

Shall have a background in areas such as nursing, medical customer care, or advice work. Shall have excellent listening and communication skills to deal with complex and sensitive situations.

Knowledge of medical terminology.

Must hold and maintain proper credentials as a certified German-English speaker.

Knowledge of telephone etiquette, office management methods, excellent communications, and customer service skills, strong organizational background, and computer operations including Microsoft Windows and spreadsheet-type applications.

Be familiar with Air Force Quality Management principles. Patient confidentially and the ability to deal with patient-sensitive information are indispensable. Shall display courtesy toward coworkers and customers and maintain professional composure at all times.

Shall maintain an understanding / knowledge of both HIPAA and German privacy laws / regulations and maintain a thorough understanding of the healthcare of DoD beneficiaries.

RESPONSIBILITIES include, but are not limited to

Visits shall be conducted during regular duty hours on the day of admission or, if admitted after duty hours, on the following duty day. The Patient Liaison shall visit patients hospitalized in host nation facilities within a 45-mile radius of Spangdahlem AB including but not limited to Marienhausklinik (Bitburg), Verbundkrankenhaus (Wittlich), Krankenhaus der Barmherigen Brueder (Trier), and Klinikum Mutterhaus der Borromaerrinnen (Trier). The patient demand for the Krankenhaus der Barmherigen Brueder (Trier) and Klinikum Mutterhaus der Borromaerrinnen (Trier) services shall be combined.

Assures the patient has an understanding of diagnosis, treatment, and reason for admission, in the event of a serious diagnosis contact the Near Patient Team or 52 MDG Case Manager if the Near Patient Team is unavailable.

Newborn Admissions : Provides parents with “In-processing your Newborn” package and assists parents with paperwork / application for Birth Certificate; notifies Family Advocacy staff with problems or if requested. If admission occurs outside of MTF operating hours, contact Landstuhl Regional Medical Center (LRMC) for mini registration in CHCS during MTF duty hours, contact 52 MDG Beneficiary Services Representative (BSR) and schedules weight check appointments prior to discharge or call the patient with an appointment.

Deaths : Provides guidance and / or assistance with death notification and coordination with City Hall.

Dispositions Ensures patient has the necessary prescription(s) (preferable to 52 MDG formulary and format). Reinforces / reminds patients to take discharge notes to TRICARE and follow up on any additional referrals / appointments / convalescent leave. Verbally translate HNP recommendations to PCM Nurses.

Patient Visits : Visits all inpatients at Host Nation Facilities (HNFs) at least once per duty day or more frequently as necessary. Schedule any follow-up appointments and / or prescriptions required for continuity of care. Interprets / translates miscellaneous written material upon request by the TOPA Flight Commander. Participates in teleconferences as needed.

Tricare Operations & Patient Administration Provides inpatients with admission packages and surveys as appropriate. Coordinates supplemental care billing issues with host nation providers / facilities.

Records : responsible for creating, maintaining, and disposing of only those Government-required records that are specifically required.

Communication. The Patient Liaison shall establish and maintain rapport with appropriate MTF staff (military and civilian) and International SOS with whom interaction is essential for all care with daily huddles or as needed. This rapport will include open and professional communication with members of the MTF.

The contractor works in the clinic and is responsible for translating, processing, maintaining, and releasing medical records and referrals. The contractor is required to compile or extract medical records data to ensure compliance with regulatory requirements.

Host Nation Communication / Translation. Coordinates between the SGH, PCMs, International SOS, and German providers to facilitate the smooth delivery of health care. Translates American physicians’ requests for civilian care, specifically a patient’s medical condition and symptoms into German.

Patient Translation Services. Provides verbal interpretation for patients in need of urgent evaluations at Host Nation Emergency Rooms, Intensive Care Units, and Coronary Care Units during highly stressful and demanding situations, applying sound judgment and calmness while psychologically and emotionally supporting patients and their family members. In case of admission, accompanies the patient to receiving ward and initiates admission procedures. Provides immediate translation of the Emergency Room reports.

External Translation Services. Escorts and interprets during VIP tours at local civilian hospitals after clearance by the Commander, Administrator, SGH, or the TOPA Flight Commander. Translates articles from local newspapers that discuss changes in local healthcare policies from German and / or Dutch to English

Information Systems. Maintains and operates computer systems including word processing, database management, Armed Forces Health Longitudinal Technology Application (AHLTA), and Composite Healthcare Computer System (CHCS).

Data Management. Compiles information for a number of inpatient and outpatient visits and provides the data monthly for completion of statistical reports. Contacts German / Dutch medical facilities and private medical clinics to obtain information for various base facilities including Clinical Laboratory, Admissions and Dispositions Office, Bioenvironmental, Physical exams, and Immunizations clinic.

Patient Management. Provides patients routine information throughout regular business hours concerning the German / Dutch health care system, appointment waiting times, costs of diagnostic tests, location of hospitals and claim filing, appointment cancellation, and rescheduling. Provides information on health benefits and payment procedures to beneficiaries and partners with benefits coordinators when required. Refers patients to a benefits counseling and assistance coordinator (BCAC) for an explanation of procedures beyond his / her knowledge level. Assists billing agencies to handle beneficiary patients with multiple insurance coverage. Clarifies host nation written prescriptions for the 52 MDG Pharmacy and 852 MTF Pharmacy.

APPLICATION PROCESS