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Customer associate • dietramszell

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Customer Support Specialist

Customer Support Specialist

IdentivSauerlach, Bavaria, Germany
Identiv IoT is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices.Embedded in over billion global IoT applications, our advanced IoT solutions seamless...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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German-speaking Customer Service Representative in Bulgaria

German-speaking Customer Service Representative in Bulgaria

Cross Border TalentsBavaria, Bavaria, Germany
Are you eager to advance your career with a global leader in technology and services Join a company that partners with some of the worlds most recognized brands driving innovation and delivering to...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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IT Inhouse Consultant - Business Intelligence / SAP BW (f / m / d)

IT Inhouse Consultant - Business Intelligence / SAP BW (f / m / d)

TÜV SÜD AGWolfratshausen, DE
Vollzeit
Serve as an enabler by offering guidance and ensuring SAP BW solutions are strategically aligned with business goals.Development of user stories for new reporting requirements with focus on HR.Impl...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Consultantin mwd

Customer Service Consultantin mwd

SGSBad Tölz-Wolfratshausen, Bavaria, Germany
Begleitung von Auftrgen und Koordination von Terminen.Plausibilisieren der durchgefhrten Prfungen.Betreuung und Beratung von Kunden. Berufserfahrung im entsprechenden Bereich und erste Berufser...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Support Associate- Full Time

Support Associate- Full Time

Borealis AGBayern, Germany
Dein Browser unterstützt keine HTML Videos.Group Expert Maintenance Execution Efficiency (m / f / d) Hours : Full-Time Permanent Make Efficiency Real Borealis is looking for a Group Expert in Maintena...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Customer Relationship Manager (m / w / d)

Customer Relationship Manager (m / w / d)

ProSoft GmbHGeretsried, Bavaria, Germany
Quick Apply
Du liebst das Alpenvorland und möchtest nicht täglich im Stau nach München stehen? Dann komm zu ProSoft!.Der Name ProSoft steht seit 35 Jahren für innovative Hard- und Software-Lösungen.Wir suchen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Sachbearbeiter Customer Service (m / w / d)

Sachbearbeiter Customer Service (m / w / d)

VIRION med. u. pharm. Handelsgesellschaft mbHBayern, Germany
Apotheken und Millionen von Patienten : Steigen Sie ein bei der VIRION med.Handelsgesellschaft mbH, einem Unternehmen der PHOENIX group! Unterstützen Sie uns dabei, im Vertrieb hochpreisiger Ar...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Teamleitung Customer Service (m / w / d)

Teamleitung Customer Service (m / w / d)

REVIDERM AGSauerlach, Bayern, DE
Mit Haut und Herz Karriere machen.Die REVIDERM AG, mit ihren Tochterfirmen in Österreich und der Schweiz, ist führend im Bereich der Mikrodermabrasion und medizinisch orientierten Wirksto...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Clinical Research Associate- home based (m / w / d)

Clinical Research Associate- home based (m / w / d)

Apurano Pharmaceuticals GmbHWarngau, Deutschland
APURANO ist ein innovatives pharmazeutisches Unternehmen, das mit seiner weltweit patentierten Herstelltechnologie PuranoTec® neuartige Nanowirkstoffe entwickelt. Derzeit führen wir die weltweit grö...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Electromagnetic design engineer (f / m / d) for the field of electrical machines - Entwicklung, IT

Electromagnetic design engineer (f / m / d) for the field of electrical machines - Entwicklung, IT

dynamic E flow GmbHValley, DE
Carry out calculation and simulation of the electromagnetic and thermal behaviour of eMotors.Electromagnetic development and design of synchronous motors include magnetic circuit, winding, insulati...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Disponent (m / w / d) Euronationaler Fernverkehr

Disponent (m / w / d) Euronationaler Fernverkehr

Dachser SEMünchen, Region München, Bayern; Regierungsbezirk Oberbayern;Bayern, Germany
Sie disponieren und wickelnnationale und / oder internationale Linien- und Charter-Verkehre(Teil- und Komplettladungen) ab. Sie planenund optimieren unsere täglichen Systemverkehre.Sie sind Ansprechpa...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Head of Customer Acquisition & Retention (m / w / d)

Head of Customer Acquisition & Retention (m / w / d)

Bergzeit GmbHOtterfing, Bayern, Deutschland
Quick Apply
Head of Customer Acquisition & Retention (m / w / d) bei Bergzeit GmbH | softgarden.Head of Customer Acquisition & Retention (m / w / d). So sieht Dein Aufgabengebiet aus.Erstellung und Nachhaltun...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Field Application Engineer (m / f / d)

Field Application Engineer (m / f / d)

SigenergyBavaria, Germany
Homeoffice
Vollzeit
Quick Apply
Job Title : Field Application Engineer (m / f / d).Act as a technical liaison between customers, sales teams, and product development to ensure successful integration of technical solutions.Identify cus...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Field Service Engineer

Field Service Engineer

microTECH Global LtdBayern, Germany
65,00 € stündlich
Unbefristet
Job Title : Field Service Engineer - onsite.Location : Austria, Unterfederaun.Salary Range : Up to €65, + Company Car or Car Allowance, Award-winning training. Languages : MUST speak German & English.My...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Associate) Consultant | Controlling & Accounting (all genders)

(Associate) Consultant | Controlling & Accounting (all genders)

LucaNetBavaria, Remote, DE
Homeoffice
Zur Verstärkung unserer vielfältigen Fachbereiche, suchen wir ambitionierte Kolleg : innen, die u.Implementierung, Beratung und das Set-up unserer LucaNet Software beim Kunden verantwortlich sind.Inn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager Fieldwire (m / w / d) - 100% Remote

Customer Success Manager Fieldwire (m / w / d) - 100% Remote

Hilti GroupArbeitsort = Wohnort, Bayern, Deutschland
Homeoffice
Mit Ihrer Empathie und Lösungsorientierung begeistern Sie unsere Kund : innen aus der Baubranche.Dabei greifen Sie auf Ihre Erfahrungen in der Baubranche (. Projektleiter : in oder Bauleiter : in) und ggf...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
BTA (m / f / d)

BTA (m / f / d)

GULP – experts unitedHolzkirchen, Oberbayern
Appropriate remuneration, professional advice and support as well as the expertise and security of an internationally operating group? Then we have the right job for you : We are currently looking f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Aushilfe mwd Paketannahme und Auftragsprfung im Customer Service

Aushilfe mwd Paketannahme und Auftragsprfung im Customer Service

EurofinsBad Tölz-Wolfratshausen, Bavaria, Germany
Priorisieren und Organisieren fllt dir leicht ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Mitarbeiter Customer Support / Help Desk (m / w / d)

Mitarbeiter Customer Support / Help Desk (m / w / d)

HaysGeretsried
Mitarbeiter Customer Support / Help Desk (m / w / d).Anstellung bei der Hays Professional Solutions GmbH Geretsried Startdatum : sofort Referenznummer : 696116 / 1. Diesen Job teilen oder drucken.Erster Ans...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Order Execution Engineer (f / m / d)

Order Execution Engineer (f / m / d)

EagleBurgmannWolfratshausen, Germany
Project lead during order execution and ensuring customer satisfaction.Securing overall project performance especially technical excellence and on time delivery. Technical responsibility from order ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Support Specialist

Customer Support Specialist

IdentivSauerlach, Bavaria, Germany
Vor 30+ Tagen
Stellenbeschreibung

Description

Technology With a Mission

Identiv IoT is at the forefront of IoT innovation, transforming everyday objects into smart, connected devices. Embedded in over billion global IoT applications, our advanced IoT solutions seamlessly connect physical objects to digital identities, enhancing global connectivity and driving innovation. Complemented by our powerful connecting cloud, we deliver complete, customized experiences that cater to our customers' unique needs. At Identiv IoT, we swiftly respond to client requirements, constantly push the boundaries of IoT technology, and ensure the highest quality in our products.

At Identiv IoT, every individual and every action holds significance. We firmly believe that the key to our success lies in having the best individuals occupying exciting, aligned, relevant, and empowered roles with clear missions, goals, and measurable outcomes. Join us and be a part of shaping the future of IoT technology.

Identiv IoT Values

Innovation : We lead the way in IoT technology, creating smart, connected solutions that transform everyday objects into intelligent devices.

Connectivity : We bridge the gap between the physical and digital worlds, making connectivity simple and reliable.

Security : We prioritize security in every solution, ensuring data integrity and protection against cyber threats.

Sustainability : We are committed to creating eco-friendly solutions that enhance business operations while reducing environmental impact.

Position Summary

The Customer Support Specialist is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing information to ensure a positive customer experience. This role involves collaborating closely with sales, marketing, operations, product management, and factory teams to ensure operational excellence, customer retention, and satisfaction.

Responsibilities and Duties

  • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information to ensure a positive customer experience.
  • Act as the bridge between Sales, Customer Support, and the Factory, fostering collaboration and ensuring seamless communication.
  • Support the Sales Team throughout the sales cycle, providing knowledgeable assistance and maintaining a deep understanding of products and services.
  • Analyze customer data to identify trends, preferences, and areas for improvement, contributing to an enhanced customer experience.
  • Oversee the entire support process, from initial contact to issue resolution, ensuring a smooth and efficient customer support experience.
  • Develop healthy customer relationships by enhancing their knowledge of products and services, acting as a trusted advisor, and promoting transparency.
  • Evaluate and analyze customer needs to provide tailored solutions and personalized support.
  • Provide comprehensive support to customers, assisting them in resolving their issues promptly and effectively.
  • Take a proactive approach by supplying customers with relevant product-related documents to prevent potential issues and ensure a seamless experience with our products.
  • Manage project activities overseeing the distribution and collection of customer questionnaires, coordinating with various teams to gather information, creating and updating FAQs, and organizing data in customer folders for future reference and utilization.
  • Onboard new clients effectively, providing guidance, training, and support to ensure a seamless transition and promote customer loyalty.
  • Act as a customer advocate within the organization, representing customer interests and advocating for their needs.
  • Promote customer loyalty through proactive communication, problem-solving, and delivering exceptional service that exceeds expectations.
  • Manage projects related to customer support and service improvement initiatives, collaborating with cross-functional teams to achieve objectives.

Requirements

  • High school diploma or equivalent required; previous Customer Service or Sales Support experience preferred.
  • Seeking a highly organized and focused individual who is goal-oriented, adept at problem-solving, and possesses a creative mindset.
  • Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal stakeholders.
  • Strong customer service orientation with a passion for building relationships and promoting customer loyalty.
  • Ability to analyze customer data, identify patterns, and make data-driven recommendations for enhancing the customer experience.
  • Experience in project management, with the ability to handle multiple tasks, prioritize effectively, and meet deadlines.
  • Basic technical knowledge and proficiency in using CRM software, helpdesk systems, and other customer support tools.
  • A team player mindset with the ability to collaborate effectively with cross-functional teams and support colleagues.
  • Flexibility to adapt to changing priorities, processes, and customer needs in a dynamic work environment.
  • Ability to demonstrate flexibility in managing calls and meetings across different global time zones.
  • Sales force CRM and / or NetSuite ERP system knowledge is highly desired.
  • Characteristics Desired

  • Hands-on approach, enjoying rolling up your sleeves and getting things done, both independently and collaboratively
  • Possesses outstanding character and a magnetic personality
  • Dedicated team player who genuinely invests in the success of others and enjoys collaborative work
  • Strikes a balance between working smart and working hard, committing to achieving goals and mission without engaging in unnecessary tasks
  • Exceptional problem-solving skills with a passion for finding effective solutions
  • Strong communication skills, able to convey complex ideas clearly and concisely
  • Adaptable and resilient, able to thrive in a fast-paced and dynamic environment
  • Demonstrates a high level of integrity, honesty, and ethical behavior
  • Eager to learn and continuously improve, seeking out opportunities for personal and professional growth
  • Embraces diversity and inclusivity, respecting and valuing different perspectives
  • Confident decision-maker with the ability to take initiative and lead when necessary
  • Committed to delivering exceptional customer experiences and exceeding expectations
  • Enjoys a sense of fun and brings a positive attitude to the workplace
  • Benefits