Customer care manager Jobs in Auerbach in der Oberpfalz

Summary :

This role is responsible for ensuring that incoming and outgoing product quality meets the quality requirements as established with its suppliers and its customer, that the processes and procedures are operating as specified by the Quality System and that root-cause corrective action is implemented for non-conformances while driving continuous improvement.

Essential Functions :

• Implements, improves and maintains a Quality System compliant with required commercial, government and customer requirements.
• Manages cross functional teams for customer complaint reduction and resolution, problem solving and key continuous improvement efforts.
• Actively tracks and reports on quality metrics.
• Develops and maintains partnership relationships with critical suppliers and customers.
• Initialization and management of continuous improvement initiatives.
• Analysis of internal risk processes and minimization of these risks.
• Other duties as assigned.

Qualifications :

10 years of manufacturing quality and / or engineering experience (automotive or semiconductor business)

5 years Experience leading quality team