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Customer care manager Jobs in Dillingen, Saar

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Customer care manager • dillingen saar

Zuletzt aktualisiert: vor 2 Tagen
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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureMerzig, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Event & Sales Manager / Executive (w / m / x)

Event & Sales Manager / Executive (w / m / x)

LEGERE HOTEL LUXEMBOURGMettlach, DE
We are Family ! Not only on paper.Since the beginning, we are a family for our guests, for our team, for our hotel! We believe that interesting tasks, good salary and job perspectives are great but...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Wirtschaftsprüfer / Buchhalter / Steuerberater / Fondsmanager (m / w)

Wirtschaftsprüfer / Buchhalter / Steuerberater / Fondsmanager (m / w)

Moovijob Day LuxembourgMerzig, DE
Wirtschaftsprüfer / Buchhalter / Steuerberater / Fondsmanager (m / w).Wir sind derzeit auf der Suche nach Talenten aus den Bereichen Finanzwesen, Wirtschaftsprüfung und Buchhaltung mit einem starken ...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
Customer Experience Manager (m / w / d)

Customer Experience Manager (m / w / d)

Villeroy & BochMettlach
Vollzeit
Shape & Create - And make it happen!.How was the journey of our end consumer until having a washbasin in his bathroom? From searching online for a specific style until visiting the showroom to expe...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Project Manager

Project Manager

Proximus LuxembourgMerzig, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Teamleitung Customer Operations (w / m / d)

Teamleitung Customer Operations (w / m / d)

Deutsche GlasfaserSaarlouis, Saarland, Germany
Fachliche und disziplinarische Leitung.Implementierung von innovativen Lösungen zur Effizienzsteigerung.Arbeitsklimas sowie Stärkung der Zusammenarbeit. Entwicklung und Implementierung.Strategi...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
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Customer Service Officer (m / f)

Customer Service Officer (m / f)

Plastipak - LuxPEtMettlach, DE
As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft d...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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Communications Manager

Communications Manager

ALFI - Association of the Luxembourg Fund IndustryMerzig, DE
The Association of the Luxembourg Fund Industry (ALFI) represents the Luxembourg asset management and investment fund community. Created in 1988, the Association today represents over 1,400 Luxembou...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Certified nurses for our Customer Care Team

Certified nurses for our Customer Care Team

Laboratoires RéunisMerzig, DE
Laboratoires Réunis can look back on many years of experience in laboratory medicine, dating back to 1959.As an accredited Luxembourg company, we cover almost the entire range of laboratory diagnos...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Associate for our Customer Services – Permanent Contract

Associate for our Customer Services – Permanent Contract

ONELIFEMerzig, DE
Associate for our Customer Services – Permanent Contract (CDI).This opportunity could change your life!.Are you interested in working for a growing Luxembourg based life insurance provider?.To supp...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Controlling Expert Customer & Projects (F / M / X)

Controlling Expert Customer & Projects (F / M / X)

GH InterimMerzig, DE
The GH interim teams are made up of passionate people, available to listen to you in French, German, English, Dutch, Luxembourgish, etc. To be able to best serve its clients, GH interim has opened t...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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Claims & customer service employee M / W

Claims & customer service employee M / W

People Solutions by ArhisMettlach, DE
With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management. CLAIMS & CUSTOMER SERVICE EMPLOYEE M / W.You have a strong experience...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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NSI - Sales Account Manager - FR / EN

NSI - Sales Account Manager - FR / EN

NSI Luxembourg PSFMettlach, DE
To reinforce our teams, we are looking for a .Develop business with existing and potential new clients : Consultancy & Recruitment needs, lead for the IT & Software project team.The position will be...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Junior Office Manager

Junior Office Manager

Caposenn S.A.Mettlach, DE
Wir suchen einen engagierten Junior Office Manager zur Unterstützung der administrativen Abläufe.In dieser vielseitigen Rolle übernehmen Sie Verantwortung für das effiziente Management des Büroallt...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Straumann GroupSaarland
Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin.Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu k...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Software Renewal Executive (M / F / X)

Software Renewal Executive (M / F / X)

GH intérim WiltzMettlach, DE
GH intérim Sàrl is a company created and managed by two partners with many years' experience in the human resources field. The GH intérim teams are made up of passionate people who are available...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Product manager

Product manager

Post LuxembourgMerzig, DE
Premier opérateur de services postaux et de télécommunications du pays, POST offre également des services financiers et philatéliques. Participate in the creation of an up-to-date POST Courrier prod...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Project Manager

Project Manager

Institut National du Cancer (INC)Mettlach, DE
From 2026, possibility of evolution to full-time depending on company needs and employee performance).The Institut National du Cancer. INC) is a non-profit association established on June 25, 2015.T...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
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Finance Manager

Finance Manager

Bank Pictet & Cie (Europe) AG, succursale de LuxembourgMerzig, DE
Pictet is an investment-led service company, offering wealth management, asset management and related services.We are an independent investment partnership known for our long-term mindset, responsi...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
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Customer Service Representative English / Dutch / French (M / F)

Customer Service Representative English / Dutch / French (M / F)

SOFITEX TALENT RECRUITMENTMerzig, DE
3.300,00 €–4.000,00 € monatlich
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès s...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureMerzig, DE
Vor 30+ Tagen
Stellenbeschreibung

Want to skyrocket your career with a rock-solid company?

With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment!  Join us and take your career to the next level!

ARHS Group - Part of Accenture is looking for an experienced  Chapter Lead Product Manager (M / F)  to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services.

Key responsibilities :

  • Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
  • Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
  • Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
  • Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
  • Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
  • Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
  • Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
  • Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams

Your profile :

  • 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
  • Strong ability to drive a team, and impulse end user customer focused orientation
  • Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
  • Good understanding of DevSecOps principles
  • Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager / Owner certification is a plus)
  • Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
  • Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
  • Experience with budgeting, forecasting, and financial oversight for service-related projects
  • SAFe certification (SAFe Product Manager / Owner or similar)
  • Familiarity with ITIL service management practices or certifications
  • Data-driven mindset with experience using analytics to optimize service delivery
  • Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation
  • Fluency in English is required