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Customer care manager • feldkirchen

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Customer Care Manager with French

Customer Care Manager with French

zooplus SEMunich, Bavaria, Germany
As our Customer Care Manager for France you are the direct link between customers and zooplus.Your mission is to support customers in the best possible way and ensure the highest possible customer ...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
MANAGER - CUSTOMER EXPERIENCE

MANAGER - CUSTOMER EXPERIENCE

Power ReplyMünchen
Dein Hauptfokus liegt auf der umfassenden Beratung unserer Kunden aus der Energiebranche, um deren Digitalisierung durch. Du bist der Experte, wenn es um die Konzeption, Planung und Durchführung von...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager - DACH

Customer Success Manager - DACH

EmplifiMunich, Bavaria, Germany
Emplifis unified customer engagement platform empowers more than 20000 of the worldsleading brands to revolutionize the digital and social customer experience. Withcomprehensive and integrated socia...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
Customer Success Manager

Customer Success Manager

sewtsMünchen, DE
Bestandskunden betreut und als zentrale Kraft dazu beträgt, innerhalb unserer bestehenden Kundenbasis weiter zu skalieren. Dein tägliches Handeln führt dazu, dass es unserem Vertriebsteam leichter f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager

Customer Success Manager

Rapid7Munich, Bavaria, Germany
As a Rapid 7 Customer Success Manager you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximi...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
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Customer Success Manager : in Marketing

Customer Success Manager : in Marketing

Deep Media Technologies GmbHMünchen, Bayern, Germany
Als Manager : in Client Services entwickelst du gemeinsam mit unserem Team maßgeschneiderte digitale Marketingstrategien für Kund : innen und betreust sie in der Mediaplanung sowie Kommunikation.Du ana...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Head of Customer Care mfd

Head of Customer Care mfd

Westwing Group SEMunich, Bavaria, Germany
Customer Care team shaping and enhancing our service strategy to deliver an exceptional experience for our designloving customers who expect nothing less than excellence at every touchpoint.With t...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
Werkstudent Customer Care Manager (m / w / d) - München

Werkstudent Customer Care Manager (m / w / d) - München

VaneverMünchen, Bayern, DE
Wir, das Vanever Team, verfolgen alle dieselbe Vision : “.Als Customer Care Manager : in bist du verantwortlich für eine optimale Customer Experience an unseren Stations. Du kümmerst dich um die Vor- u...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent Customer Support / Customer Care (m / w / d)

Werkstudent Customer Support / Customer Care (m / w / d)

Media4CareMünchen
DEINE MISSION, FÜR DEN FALL, DASS DU SIE ANNIMMST : .Unterstützung unseres Customer Support Teams in allen Backoffice relevanten Themen . Flexibles Arbeiten im Büro sowie im Home-Office.Kollegiales Te...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Care Specialist (m / w / d)

Customer Care Specialist (m / w / d)

Occhio GmbHMünchen, Bayern, Deutschland
Quick Apply
Customer Care Specialist (m / w / d) bei Occhio GmbH | softgarden.Customer Care Specialist (m / w / d).Wiener Platz 7, 81667, München. Occhio ist Marktführer im Bereich hochwertiger Designleuchten und Licht...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Care Mitarbeiter (m / w / d)

Customer Care Mitarbeiter (m / w / d)

ApoVid GmbHOberhaching, Bavaria, Germany
Homeoffice
Quick Apply
Für unser wachsendes Team und Umsetzung unserer Innovationen suchen wir.Customer Care Mitarbeiter (m / w / d).Festeinstellung, Vollzeit – remote). ApoVid ist ein auf den Apothekensektor spezialisierter ...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
(Junior) Customer Care Specialist (m / w / d)

(Junior) Customer Care Specialist (m / w / d)

CrewmeisterMunich, Bavaria, Germany
Quick Apply
Was machen wir bei Crewmeister?.Wir sind Crewmeister - Ein Team aus mehr als 60 dynamischen Menschen, die nicht nur Spaß an der Arbeit haben, sondern auch über 14. Kunden dabei unterstützen, die Zet...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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Junior Customer Success Manager mfd

Junior Customer Success Manager mfd

RoadsurferMunich, Bavaria, Germany
Look forward to a collegial atmosphere with flat hierarchies lots of fun and great team spirit as well as regular team events such as joint sports sessions pizza & beer evenings etc.You are fle...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
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Customer Success Manager

Customer Success Manager

BoomiMunich, Bavaria, Germany
About Boomi and What Makes Us Special.Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
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Senior Customer Success Manager

Senior Customer Success Manager

BrainloopMunich, Bavaria, Germany
The Senior Customer Success Manager is a highly commercial minded and motivated individual that.NPS product usage and referrals. The Senior Customer Success Manager is a.Seamless project management ...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
Customer Service Manager

Customer Service Manager

EPM ScientificMunich
Our client, an innovative and fast-growing company in the diagnostics sector is seeking a motivated individual to join their team. As the new Customer Service Manager you will be leading a team of 5...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Care Manager (d / m / w)

Customer Care Manager (d / m / w)

PECVaterstetten, Bayern, DE
Du bist erster Ansprechpartner für unsere Kunden .Du kümmerst dich um eine effiziente und schnelle Bearbeitung der Anfragen . Du organisierst Wartungs- und Reparatureinsätze.Du arbeitest eng mit int...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
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Customer Care Agent mwd 985

Customer Care Agent mwd 985

EMSMunich, Bavaria, Germany
Wir bei EMS sind der fhrende Hersteller prziser medizinischer Gerte fr die Dentalprophylaxe Orthopdie und Urologie.Als Marktfhrer im Bereich Medizintechnik stehen wir fr Qualitt Kundenorientierung ...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
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Senior Customer Success Manager mfd

Senior Customer Success Manager mfd

ClearOpsMünchen, Bavaria, Germany
At ClearOps we keep the world of machinery moving by transforming the entire service supply chainof machine manufacturersinto a seamless data ecosystem. Our platform connects manufacturers dealers a...Mehr anzeigenZuletzt aktualisiert: vor 6 Stunden
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Customer Care Manager with French

Customer Care Manager with French

zooplus SEMunich, Bavaria, Germany
Vor 6 Stunden
Stellenbeschreibung

As our Customer Care Manager for France you are the direct link between customers and zooplus. Your mission is to support customers in the best possible way and ensure the highest possible customer satisfaction.

Responsibilities :

Monitors performance of customer service team 30 50 agents) on the market level based on the KPIs agreed : CSAT AHT ACW FCR etc. Drives performance improvement where relevant.

Handles sensitive customer complaints.

Manages customer review pages and other external platforms relevant to the market in the market language (Trustpilot etc..

Monitors and provides insights regarding market specific customer service trends and best practices.

Subject matter experts in customer journey on the market level (for example specific / preferred contact channels payment methods communication style preferences etc.

In charge of customer service initiatives implementation on the market level.

Delivers relevant input in other disciplines (e.g. Direct Marketing Delivery teams etc. in order to minimize incoming customer queries and to stimulate continuous improvement.

Qualifications :

Experience in managing customer service teams

Experience with ecommerce environment.

Proficient level in English Language and French language.

Very good communication skills and strong sense of empathy.

Ability to weight customer needs and demands towards business value.

Strong analytical skills.

Open to change and easily navigating within the changing business requirements. Can do attitude.

Additional Information :

Additional Information :

With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup : 60 inoffice 40 remote collaborating with colleagues across locations.

Our benefits :

20 discount in our zooplus shop

Internal and external training

Team events

LIHybrid

28 vacation days and days off on 24th and 31st of December

Corporate rates at a local gym chain (Body & Soul)

Company mobile phone for work and personal use

Want to know more Learn more about zooplus here and check out our LinkedIn Instagram TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Remote Work : Employment Type :

Fulltime

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1