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Customer care manager • saarburg

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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureKonz, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Product Marketing & Customer Success Coordinator - C

Product Marketing & Customer Success Coordinator - C

Proximus LuxembourgMettlach, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Product manager

Product manager

Post LuxembourgKonz, DE
Premier opérateur de services postaux et de télécommunications du pays, POST offre également des services financiers et philatéliques. Participate in the creation of an up-to-date POST Courrier prod...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Community Manager Intern

Community Manager Intern

MD Skin SolutionsMettlach, DE
Situated in the heart of Luxembourg,.European family-owned company known for its innovative approach to medical aesthetics. For over 15 years, we have been designing, developing, and distributing hi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Manager - Linux architect M / F

IT Manager - Linux architect M / F

Hays LuxembourgSarrburg, DE
Are you looking forward to taking on a new role as an IT Manager - Linux Architect ?.A client in the IT Services is currently looking for a IT Manager - Linux Architect, CDI.The company is located ...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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IT Project Manager

IT Project Manager

lux-AirportKonz, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Officer (m / f)

Customer Service Officer (m / f)

Plastipak - LuxPEtKonz, DE
As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft d...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Associate for our Customer Services – Permanent Contract

Associate for our Customer Services – Permanent Contract

ONELIFEMettlach, DE
Associate for our Customer Services – Permanent Contract (CDI).This opportunity could change your life!.Are you interested in working for a growing Luxembourg based life insurance provider?.To supp...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Logistics Manager

Logistics Manager

LandewyckKonz, DE
Erpeldange-sur-Sûre, Luxembourg.FMC, FCT, accessories, vaping and new generation tobacco products).He / she is also in charge of the storage of the products and a correct handling of the goods in the...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Customer Care B2B (H / F / N)

Customer Care B2B (H / F / N)

INFLOWMettlach, DE
CUSTOMER CARE B2B (H / F / N – CDI – Full time).Looking for a new challenge? Join a dynamic team and contribute to the success of ambitious projects!. We are looking for a Customer Care B2B specialist d...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
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Agent Customer Service (m / w / d)

Agent Customer Service (m / w / d)

LOSCH LuxembourgSarrburg, DE
Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine / einen : .Agent Customer Service [m / w / d]. Du bist für die Terminvergabe und die Vorbereitung ...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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German Speaking Customer Advisor in Sofia

German Speaking Customer Advisor in Sofia

Cross Border TalentsRhineland-Palatinate, Rhineland-Palatinate, Germany
Are you ready to elevate your career with a global leader in technology and services We are a company dedicated to empowering the worlds most renowned brands through cuttingedge technology and inte...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Customer Experience Manager (m / w / d)

Customer Experience Manager (m / w / d)

Villeroy & BochMettlach
Vollzeit
Shape & Create - And make it happen!.How was the journey of our end consumer until having a washbasin in his bathroom? From searching online for a specific style until visiting the showroom to expe...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Customer Success Manager / Inside Sales Orthodontics (m / w / x)

Straumann GroupRheinland-Pfalz
Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin.Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu k...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Project Manager Education

Project Manager Education

Philharmonie LuxembourgSarrburg, DE
The Education department organizes, produces and promotes approximately 200 performances for young audiences per season, alongside thematic festivals and a diverse range of participation, learning ...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Educateur diplômé (M / W / NB) - Day Care

Educateur diplômé (M / W / NB) - Day Care

ARCUS asblKonz, DE
It is a 'learning organisation', identifying and responding to challenges to use the skills and experience of its staff to benefit others in a spirit of respect and caring.It provides a collaborati...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Pflegefachkraft Palliative Care (gn) in Haßloch

Pflegefachkraft Palliative Care (gn) in Haßloch

Korian DeutschlandRheinland-Pfalz, DE
Pflegefachkraft Palliative Care (w / m / d) bei Korian : Würdevoll betreut.Bei Korian kümmern wir uns mit höchstem Respekt um jene, die uns anvertraut werden. Unsere Werte – Vertrauen, Initiative und Ver...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Claims & customer service employee M / W

Claims & customer service employee M / W

People Solutions by ArhisMettlach, DE
With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management. CLAIMS & CUSTOMER SERVICE EMPLOYEE M / W.You have a strong experience...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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NSI - Sales Account Manager - FR / EN

NSI - Sales Account Manager - FR / EN

NSI Luxembourg PSFMettlach, DE
To reinforce our teams, we are looking for a .Develop business with existing and potential new clients : Consultancy & Recruitment needs, lead for the IT & Software project team.The position will be...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Pflegefachkraft Palliative Care (gn) Seniorenhaus Zur Buche Konz

Pflegefachkraft Palliative Care (gn) Seniorenhaus Zur Buche Konz

emeis Deutschland GmbHKonz, Rheinland-Pfalz, DE
Quick Apply
Leidenschaft? Dann MATCHen Sie mit uns!.Sie sind auf der Suche nach einer sinnhaften und erfüllenden Tätigkeit? Etwas mehr als nur ein Job? Dann helfen Sie uns, dass sich unsere Bewohner sicher und...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureKonz, DE
Vor 30+ Tagen
Stellenbeschreibung

Want to skyrocket your career with a rock-solid company?

With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment!  Join us and take your career to the next level!

ARHS Group - Part of Accenture is looking for an experienced  Chapter Lead Product Manager (M / F)  to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services.

Key responsibilities :

  • Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
  • Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
  • Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
  • Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
  • Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
  • Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
  • Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
  • Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams

Your profile :

  • 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
  • Strong ability to drive a team, and impulse end user customer focused orientation
  • Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
  • Good understanding of DevSecOps principles
  • Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager / Owner certification is a plus)
  • Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
  • Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
  • Experience with budgeting, forecasting, and financial oversight for service-related projects
  • SAFe certification (SAFe Product Manager / Owner or similar)
  • Familiarity with ITIL service management practices or certifications
  • Data-driven mindset with experience using analytics to optimize service delivery
  • Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation
  • Fluency in English is required