Customer care specialist Jobs in Baesweiler

Job Description

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).

Job Requirements :

Strong knowledge of Microsoft Windows, iOS and Android Operating systems

Familiarity with Microsoft Office suite, Google Apps,VoIP

Basic server room knowledge

Fluent German and English

Time management skills

Excellent communication skills (written & verbal)

Ability to build & manage strong working relationships with end users

Ability to deliver at a high level, even when under pressure, when working both independantly and also as part of a team

Friendliness, team-player skills

Good negotiation and training skills

Ability to translate business needs into IT terms

Operating Company : Nobel Biocare

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