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Customer care specialist Jobs in Oberboihingen
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Customer care specialist • oberboihingen
Customer Care Specialist _ Germany
BYD EuropeStuttgart, Baden-Württemberg, DECustomer Care Representative
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ATOSS Software AGStuttgartSenior Consultant Customer Care Commerce Cloud (m / w / d)
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PerrigoStuttgart, DE- Gesponsert
- Neu!
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Sprimag Spritzmaschinenbau GmbH & Co. KGKirchheim unter Teck, Baden-Württemberg, GermanyPraktikum Customer Success
Flip GmbHStuttgart, Baden-Württemberg, GermanyCustomer Care Specialist _ Germany
BYD EuropeStuttgart, Baden-Württemberg, DE- Quick Apply
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Role Overview :
As a Customer Care Specialist, you will play a pivotal role in delivering outstanding support to both dealers and customers. This position focuses on managing customer care ticket resolution while maintaining direct communication with customers and service partners. Your role ensures a seamless and customer-centric experience, enhancing satisfaction and operational efficiency within the automotive ecosystem.
Key Responsibilities :
1. Customer & Dealer Support :
- Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
- Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
- If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
- Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.
2. Process Optimization & Communication :
3. Customer-Centric Approach :
4. Representation & Advocacy :
Additional Requirements :
Qualifications :
We Offer :
About BYD :
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.