Customer experience agent Jobs in Hamburg

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

Shape your journey onboard and offshore with us

Are you passionate about building strong relationships, managing customer requests, and delivering exceptional service while adapting to their changing needs? MacGregor is looking to hire an ambitious and proactive candidate to join our Customer Experience team.

MacGregor is a leading provider of integrated cargo and load handling solutions for the maritime industry. Our equipment is installed on more than half of vessels worldwide, enhancing efficiency, safety, and sustainability for shipowners and operators. We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Customer Experience Advocate who shares our commitment to exceptional service.

This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Hamburg, Germany .

Key responsibilities

• First point of contact for customer requests, ensuring timely responses and gathering necessary input from colleagues
• Manage quotes, customer deliveries, and resolve order challenges
• Confirm and send delivery instructions, maintaining proactive customer communication
• Build strong relationships to understand customer needs and take ownership of challenges, collaborating to deliver on promises
• Log and address claims, complaints, and non-conformances, working with colleagues to resolve issues and improve processes
• Process customer orders accurately and seek support from CX specialists and TL for customer needs
• Escalate urgent cases and perform additional duties as assigned by the manager

By joining our team, you will get the opportunity to be involved in interesting and varied work in an international, dynamic and multidisciplinary environment. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

What you’ll need to succeed

You will be part of

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.

What we offer