Customer experience manager Jobs in Einbeck

Shape the future of agriculture with us!
As a Customer Service Specialist (m/f/d) at KWS SAAT SE & Co. KGaA, you will be responsible for managing assigned key accounts in order processing, with the goal of supplying our customers reliably and according to their needs.
At our Einbeck location, you can expect a varied and responsible full-time position as a parental leave cover, initially fixed-term until December 31, 2027, within an international and future-oriented agricultural company.

Your Tasks – Where Challenge Meets Responsibility:

• Independent creation and processing of direct customer orders in SAP from relevant channels (e.g. webshop, phone, email), through to shipping and invoicing, including after-sales service (returns, complaints, credit notes), with a focus on catch crops and direct sales of sugar beet
• Independent handling of incoming customer and sales inquiries via relevant channels (e.g. hotline, email), particularly regarding order and delivery status, availability, and systems
• Autonomous management of the invoicing process for all KWS customers in Germany, as well as related value-added services
• Proactive monitoring of systems and processes, identification of improvement potential, communication of these to the Systems & Tools department, and participation in cross-functional projects

Your Profile – Where Competence Meets Personality:

• Completed commercial vocational training with a focus on Industry, Production, IT, or a comparable qualification
• Initial professional experience in a similar position is desirable
• Confident use of MS Office; knowledge of SAP and Salesforce is an advantage
• Friendly, customer-oriented communication and enjoyment of working with various internal stakeholders
• Independent, structured, and reliable working style, combined with initiative and flexibility
• Fluent German and good English skills, both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours model with the option for remote work (hybrid model on a weekly basis)
• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
• True to the motto "Make yourself grow!" we promote your personal and professional development
• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance and more

Advance your career and grow with us in your role! Start today by submitting your digital application via our job portal. We look forward to receiving your application!