Customer experience manager Jobs in Gäufelden

Area After Sales Manager

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

The Area After Sales Manager implements the regional After Sales strategy in the respective European market / region which is critical to the establishment of the Grenadier’s credibility in the respective market and is working cross-functionally with the wider After Sales team.

Responsibilities include (but are not limited to) :

• Setup, manage and monitor regional partner workshops & stakeholders e.g. ensure contractual setups with local partner workshops & roadside assistance partners are operating in line with KPI’s and agreed SLA’s.
• After Sales customer interface e.g. actively interact and manage After Sales business relationship with VIP and fleet customer in close collaboration with Regional After Sales manager for minimized downtime and to ensure a best in class experience.
• Safeguard regional parts availability e.g. understand parts lead times and constantly monitor partner workshops orders and ensure stock availability of fast-moving parts in order to minimize vehicle downtime.
• Training and process improvement e.g. execute Grenadier training blueprint locally (with parts, service and warranty-focused approach), enabling the partner network to deliver best-in-class service. Continuously improve regional service strategy by e.g. reiterating training strategy pro-actively.
• Identification of wider product issues and contingency plan roll-out in close collaboration with the technical support manager, identify product issues in the region / market, report them to management and actively engage in rolling out contingency plans.
• Monitor regional financial target achievement e.g. conduct financial performance analysis for regional partners based on After Sales Europe KPI setup and continuously report on target achievement and projections to partners externally and management internally.
• Budget spending e.g. maintain oversight over regional warranty spending and continuously align with Senior Manager After Sales on actuals and projections.

What we are looking for :