Customer experience manager Jobs in Hürth

Stellenbeschreibung

Einleitung We are all united by one goal : simple communication. Placetel stands for state-of-the-art and innovative AI-native SaaS communication & CX solutions from the cloud. More than 40,000 business customers use Placetel daily to make calls and utilize our products to successfully collaborate from anywhere – whether in the office, from home, or on the go. Since our founding in 2008, our company has continuously grown and is now part of Gamma Communications. Together, we are changing the way people work worldwide. Today and in the future. Aufgaben We’re looking for a Website Experience Manager who takes full ownership of our website as the central touchpoint in our digital customer journey. You’ll be responsible for designing seamless experiences, improving usability, building conversion-optimized pages, and continuously evolving the site architecture in close alignment with marketing and product goals. This role is key to how we present our brand, how customers discover and evaluate Placetel, and how we support them across their journey — from first visit to long-term user. Your Mission Lead the user experience strategy for Placetel and related digital properties Plan and evolve site structure, navigation, and information architecture Build and optimize pages directly in the CMS. Collaborate with design and content teams to develop new landing pages , product pages, and campaign-specific assets Analyze performance data to improve conversion rates, SEO visibility, and user retention Own and refine our UX / UI patterns , working closely with design and brand Identify and implement improvements to site performance, accessibility, and mobile responsiveness Ensure a consistent and high-quality brand experience across the entire web funnel Qualifikation 3+ years of experience in website management, UX design , or digital experience roles Solid understanding of user-centered design , information architecture, and A / B testing Strong hands-on experience with CMS systems and basic HTML / CSS knowledge Analytical mindset : you love to test, iterate, and make data-driven decisions Collaborative spirit : you’re great at working with designers, developers, and marketers Fluent in German and comfortable in English-speaking team environments Benefits The opportunity to work on exciting and challenging digital projects in a rapidly growing SaaS company with advanced, data-driven processes in the Digital & Growth Team . A young, motivated, and interdisciplinary team of digital professionals who collaborate closely to shape the future of business communication and customer experience . Flat hierarchies , a high degree of freedom and ownership , and the stability of a secure role in a forward-thinking, AI-driven environment . A remote-first setup with flexible working hours to support your work-life balance —work where and when you are most effective. Strong commitment to learning & development with access to trainings, certifications, and personal growth opportunities. A centrally located office in Cologne’s Südstadt with modern workspaces, excellent equipment, and free water, coffee, and fruit. A welcoming and open culture with regular team events and a collaborative atmosphere.