Customer experience manager Jobs in Isen

About Harmonic

Harmonic is the worldwide leader in video delivery solutions. We enable media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally through innovative SaaS platforms and software-based appliances. We are changing the way media companies and service providers monetize live and on-demand content on every screen. More information is available at www.harmonicinc.com

What you'll be doing

Develop a direct relationship and develop new opportunities with existing key accounts and new customers.

Develop and implement account and opportunity plans in support of company goals and quota objectives

Plan and organize the support for any sales activities with Indirect Sales partners

Establish a strong relationship with strategic and technology partners to cooperate on business opportunities and jointly offer a comprehensive ecosystem

Align and prioritize efforts based on company’s initiatives to maximize revenue and customer satisfaction

Report key information in a timely manner and bring visibility to the company with accurate forecasting

Effectively and appropriately engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – and coordinate internal and external participation in tactical initiatives

Respond to RFI / RFPs, creating proposals, developing ROI and TCO analysis

What you need to be successful

We're looking for a Regional Sales Manager, DACH .

This role is responsible for selling Harmonic’s video processing solutions in the assigned territory through new business acquisition and / or growing existing accounts. This involves developing and maintaining relationships with senior level business, finance and technical executives and demonstrating how our solutions will allow them to efficiently run critical video services for their business.

This is a remote position based in Germany with regular travel within the DACH region, up to 50% of the time is required.

To be successful, you should have :

Representing and embodying the sales organizations values of : Individual Leadership with accountability, commitment to goals and ability to mobilize for success; Customer Advocacy with the ability to listen to the customer to gain insight and then orchestrate solutions; Team Collaboration with the ability to lead, collaborate and then accelerate the team to support customer success

Experience in a regional sales management role and experience in Broadcast, video & media infrastructure is a must.

Prior experience in video infrastructure, whether in a sales or pre-sales capacity, is essential for this role. Candidates with a background in video technology solutions, pre-sales engineering, or related roles, are strongly encouraged to apply.

Technical knowledge and experience selling complex video technology solutions is a must

Successful experience in proposing and selling SaaS solutions

Knowledge of strategic value proposition required to offer solutions and support geared toward substantive customer satisfaction levels.

Hunting sales approach to acquire new customers

Business Acumen & Business Analytics : Pipeline / forecast management and ability to articulate business case

Influence and Negotiation

Demonstrate effective communication and interpersonal skills

Wir bieten

Harmonic offers great working environment, team work, competitive compensation and benefits to be shared more throughout the recruitment process.

Kontakt

Find out more about us on www.harmonicinc.com