Customer experience manager Jobs in Ispringen

Global Key Account Manager with experience in the pharmaceutical industry

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Date : Aug 29, 2024

Location : Karlsbad-Ittersbach, DE, 76307 Alken, BE, 3570

Company : Datwyler

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Position Summary

The Global Key Account Manager position will hold significant responsibility to proactively manage the organization’s key global customer accounts.

Essential Functions

• Maintain and build effective relationships within all relevant departments
• Execute the global Healthcare divisional strategy
• Develop new opportunities and fill the pipeline to organically grow Datwyler’s share of the market, revenue, and profit
• Work collaboratively with internal and external global teams

Responsibilities

Global Account Maintenance and Development :   The Global Key Account Manager will contribute to the company’s efforts to maintain existing business, ensure the highest levels of customer satisfaction, and develop new business opportunities with multinational pharmaceutical customers. The Global Key Account Manager will focus on a global account(s), having the lead commercial responsibility for all global customer sites and relationships.

Industry / Product Knowledge and Understanding :   The Global Key Account Manager must have, and continue to develop, a strong understanding of the customer base, considerable awareness of the market, good knowledge and understanding of the complex cycle of injectable drug and device development and thorough understanding of the regulatory environment (FDA / EMA) in which the pharmaceutical industry operates. You will be required to become an expert on Datwyler’s product offerings – strong technical skills and manufacturing / supply chain knowledge are preferred.

Strategic Account Planning :   The position’s responsibilities will include strategic account planning, deriving the goals and objectives for the account from the global Healthcare divisional strategy and KPI’s. The Global Account Manager will be responsible for defining and executing this strategy, together with an internal team of experts, spanning various departments. You will be skilled in developing relationships with those in these supporting departments in order to make progress achieving your strategy.

Internal and External Collaboration :  The position requires strong interpersonal skills, with the ability to negotiate, influence, and work collaboratively with internal and external counterparts across different cultures. While you will take the lead in orchestrating most customer-related activities, you will be required to garner the support of subject matter experts and colleagues to get the job done.

Your Profile

You are a professional residing in Germany or Belgiumwith a Bachelor’s degree in either engineering, science or business with a minimum of 10 years of experience in business-to-business sales and international key account management. You are working in or have worked in the pharmaceutical industry. You are willing to travel domestically and overseas at least 20% of the time and are motivated to achieve results. You also have strong communication skills (both written and verbal) in English and German and the ability to learn and flawlessly operate Datwyler’s CRM and ERP systems.

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

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