Customer experience manager Jobs in Issum

We are ALTANA : one group of companies – four divisions : BYK, ECKART, ELANTAS, and ACTEGA. Global leader in specialty chemicals with about 8,000 employees, sales of more than 2.7 billion euros, and myriad opportunities for you to develop and grow. Would you like to enrich your life with this decisive plus?

BYK, as part of the ALTANA Group, is a leading global supplier of specialty chemicals. Our innovative BYK additives improve scratch resistance and surface gloss, the mechanical strength or flow behavior of materials, and properties such as UV- and light stability or flame retardancy.

BYK has a global network of subsidiaries and employs a workforce of more than 2,500 people worldwide.

Manager Regulatory Affairs – Head of Product Stewardship (m / f / d)

Location : Wesel near Düsseldorf

Exciting opportunities await you – as Regulatory Affairs Manager and Head of our Product Stewardship team, your task will be the management of regulatory requirements for our products : from ensuring the compliance of new raw material sources and qualities for our products with existing, changing and upcoming regulations to coordinating the evaluation and clearance of new raw materials and suppliers to leading our Product Stewardship team and reporting to the Global Head of Regulatory Affairs to acting as contact person for national and international authorities and institutes to engaging in important industry associations and industry consortia. Further duties include :

• Taking care of special regulations in application-related fields, e.g. food contact or cosmetics
• Monitoring global regulatory customer requests
• Implementing standardized and consistent responses to customer inquiries as well as customer and industry portals
• Creating regulatory BYK documents
• Handling disclosures of confidential information
• Advising on BYK's marketing strategy with regard to the publication of regulatory product information
• Providing regulatory information for business line and end use managers
• Supplying stakeholders with regulatory information on ensuring BYK product compliance
• Participating in the staging of training courses and seminars

With this profile, you convince us – if you are versed in the EU legal framework and specific regulations, e.g. concerning the EU Ecolabel or conflict minerals, and bring ready business acumen, analysis, planning and prioritization proficiency as well as a track record in product communications resp. stewardship, we warmly invite you to apply. Your other skills and competencies include :

In the ALTANA Group, you will work in a unique culture of innovation where the utmost importance is attached to promoting individual ideas and abilities as well as open, trusting interaction. BYK offers you a lot of advantages. They include pleasant-sized operations where employees get to know each other personally and exchange ideas, short information and decision-making paths, comprehensive further education and training offers, flexible working hours with flextime and an impressive compensation with good employee benefits and pension plans.