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Customer experience manager • trier

Zuletzt aktualisiert: vor 11 Stunden
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INTERNSHIP - Customer Care

INTERNSHIP - Customer Care

ING LuxembourgRalingen, DE
ING Luxembourg is looking for an intern to join its Customer Care department.The internship must be covered by a school agreement. Our service operates as an operational department that handles oper...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Monteur de pneus (avec expérience)

Monteur de pneus (avec expérience)

TOPP INTERIMRalingen, DE
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Industrial Project Manager

Industrial Project Manager

L.E.A.SE. S.A.Konz, DE
Our client is an international expert in .The company designs, manufactures and integrates advanced equipment used across aerospace, manufacturing and heavy-load industries.As an Industrial Project...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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Chauffeur / Customer Care Team (m / f)

Chauffeur / Customer Care Team (m / f)

Laboratoires RéunisMenningen, DE
Les Laboratoires Réunis comptent des nombreuses années d’expérience en médecine de laboratoire, qui remonte à l’année 1959. En tant que société luxembourgeoise accréditée, nous couvrons pratiquement...Mehr anzeigenZuletzt aktualisiert: vor 11 Stunden
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Customer Service Officer

Customer Service Officer

Advanzia BankMenningen, DE
Looking to kick-start your career in Customer Service?.We’ve got the perfect opportunity for you! As part of the Customer Service department, you will play an important role in to how Advanzia inte...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Mécanicien automobile avec expérience (h / f)

Mécanicien automobile avec expérience (h / f)

Arhis HR SolutionsRalingen, DE
Dans le cadre d’un recrutement pour l’un de nos clients situé à Luxembourg-ville, nous recherchons un(e) .Diagnostiquer les pannes mécaniques, électriques et hydrauliques.Réaliser les opérations d’...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Quality & Feedback Specialist (M / F)

Quality & Feedback Specialist (M / F)

FoyerRalingen, DE
Foyer Global Health is the international health insurance brand of Foyer Group, Luxembourg’s leading insurance company.We provide first-class health coverage to globally mobile individuals and are ...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Communications Coordinator

Communications Coordinator

lux-AirportMenningen, DE
Today, we are currently recruiting.Internal applications are open until 09 / 12 / 2025 – 17h00.Before applying, please read the job description available below. NB : the entire process of internal applic...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
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Collaboratrice / Collaborateur de Vente / Customer Success

Collaboratrice / Collaborateur de Vente / Customer Success

S.à r.l. EcoMobilityRalingen, DE
Collaboratrice / Collaborateur de Vente / Customer Success.Imaginez un monde où votre flotte ne se déplace pas seulement vers des destinations, mais vers un avenir plus vert et plus durable.C'est l...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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Digital Experience Development Team Manager (m / f / x)

Digital Experience Development Team Manager (m / f / x)

LuxairKonz, DE
For our department Digital Experience Development within General Services, we are looking for a (an) : .Digital Experience Development Team Manager (m / f / x). Manage & Lead the DXP Development Team.The ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Product Manager Life and Health - CDD 12 mois

Customer Product Manager Life and Health - CDD 12 mois

AXA LuxembourgMenningen, DE
Customer Product Manager – Life & Health.Notre environnement de travail.Fière d'appartenir au Groupe AXA, une marque d'assurance internationale et un leader mondial des services financiers, la soci...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Assistant(e) Conformité - Expérience Bancaire

Assistant(e) Conformité - Expérience Bancaire

Austin BrightKonz, DE
Vous rejoignez l'équipe Conformité de notre client, un acteur établi du secteur bancaire à Luxembourg.La mission principale de ce département est de garantir que l'institution respecte l'ensemble d...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
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Data analyst customer intelligence H / F

Data analyst customer intelligence H / F

Hays LuxembourgMenningen, DE
Notre client est une banque internationale de renom située à Kirchberg, au Luxembourg.Il propose un poste de Data analyst customer intelligence pour une mission de 7 mois.Il joue un rôle clé dans l...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
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Comptable Fiduciaire - Expérience Belgique - Lux

Comptable Fiduciaire - Expérience Belgique - Lux

Le Grand & AssociatesMenningen, DE
Nous accompagnons une fiduciaire solidement implantée au.Ce poste offre l’opportunité de travailler sur un portefeuille varié tout en bénéficiant des avantages d’un. Gestion comptable complète d’un ...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
German Customer Experience Specialist | Sofia (On-site + Relocation Included)

German Customer Experience Specialist | Sofia (On-site + Relocation Included)

Cross Border TalentsTrier, Germany
Customer Experience Specialist German Speaker.Ongoing | Full-time, permanent.Europe's most vibrant cities? We are looking for enthusiastic and dedicated individuals to join our team in.Customer Exp...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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User Experience Expert

User Experience Expert

CTG IT SolutionsMenningen, DE
CTG IT Solutions is currently looking for a User Experience Expert within the European Institutions in Luxembourg.As a User Experience Expert, you will contribute to the redesign and evolution of c...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
Working Student Customer Service

Working Student Customer Service

Exact SciencesTrier, Rhineland-Palatinate, Germany
At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer.We give patients and clinicians the clarity needed to make confident decisions when they matter m...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Services Delivery Manager - Security / Security Services Manager

Services Delivery Manager - Security / Security Services Manager

Proximus LuxembourgKonz, DE
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets.Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NX...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Assistant Manager / Manager - Tax Compliance

Assistant Manager / Manager - Tax Compliance

Arendt Investor ServicesRalingen, DE
Arendt Investor Services (AIS) is the investor services’ arm of Arendt.We help clients to efficiently run the operational side of their business, bringing peace of mind to investors.Equipped with t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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INTERNSHIP - Customer Care

INTERNSHIP - Customer Care

ING LuxembourgRalingen, DE
Vor 30+ Tagen
Stellenbeschreibung

ING Luxembourg is looking for an intern to join its Customer Care department for a minimum of 6 months internship, starting in January 2026.

The internship must be covered by a school agreement.

Customer Care Department :

Our service operates as an operational department that handles operational matters with a strong legal dimension.

The department handles the following matters :

  • Customer complaints across all banking segments (Retail Banking, Private Banking, Wholesale Banking).
  • Assets seizures (both civil and criminal).
  • Successions.
  • Police and Tax Authorities inquiries.

Due to the legal nature of the topics addressed, the department works in close collaboration with the Bank’s Legal Department, ensuring that all actions are aligned with applicable legal and regulatory frameworks while maintaining a strong operational focus.

Job description :

As a Customer Care Intern, you will play an active role in supporting the department’s daily operations and contribute to a variety of operational tasks. Your responsibilities will include :

  • Assisting in the processing and follow-up of customer complaints across various banking segments.
  • Supporting the administrative management of inheritance and guardianship cases.
  • Contributing to the handling of third-party notices (e.g., summonses).
  • Assisting in the coordination and follow-up of ongoing projects, in close collaboration with internal stakeholders such as team members and other relevant departments.
  • Providing day-to-day operational support to the team, including postal mail handling and other administrative duties.

    • Your profile : Education :

  • Currently pursuing or having completed at least a Master's level degree (BAC+4) with a specialization in Economics, Law, or Finance.
  • Initial experience in a banking environment is considered an asset.

    • Skills :

  • Good analytical and summarizing skills.
  • Good written and oral communication skills.
  • Good team spirit and coordination skills.
  • Good knowledge of Microsoft Office tools (Word, Excel, Access, etc.).
  • Ability to manage projects independently.
  • Strong interest in the banking and operational environment.
  • Strong client experience orientation.
  • A background in legal matters is considered an asset.

    • Languages :

  • Fluency in French and a good command of English are required.
  • Knowledge of Luxembourgish and / or German is considered an asset.

    • Your working environment

    With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our business customers a wide range of solutions through the channel of their choice.

    ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers , corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.