Customer experience manager Jobs in Winsen (Luhe)

Our Company At Wunder Mobility we're all about reshaping mobility. As the leading B2B SaaS company, our platform is the driving force behind the mobility transformation. Our tech platform enables vehicle sharing operators to grow, manage and scale their vehicle fleets. We empower operators around the globe to offer sustainable and efficient transportation options that make a real impact on millions of lives. Our mission goes beyond just advancing technology; we aim to drive a significant shift in how cities move. What your role will be We are seeking a highly motivated and experienced Customer Success Manager to cultivate and expand relationships with our most valuable enterprise clients. You will serve as a trusted advisor, ensuring client satisfaction, driving product adoption, and maximizing revenue generation through upselling, cross-selling, price increases and renewals. What you will do Drive revenue growth : Achieve and exceed revenue targets through renewals, upsells, cross-sells, and price increases. Become a product expert : Develop a deep understanding of our SaaS platform and guide clients on how to maximize its value. Onboard new clients : Project manage the onboarding process, ensuring a smooth and successful implementation in collaboration with Technical Support. Cultivate strong relationships : Build and maintain long-lasting partnerships with key stakeholders within assigned accounts. Collaborate effectively : Work closely with internal teams to provide a seamless client experience, prepare client reports, and identify opportunities for process improvement. What you bring to the table Proven track record : 5+ years of experience in customer success management or account management or a similar role within the B2B SaaS industry, specifically managing enterprise accounts. Strong business acumen & technical affinity : Deep understanding of SaaS business models, sales cycles, and customer relationship management, coupled with an interest in and ability to grasp technical products Excellent communication skills : Exceptional written and verbal communication in English and German Relationship builder : Ability to build rapport and establish trust with senior-level executives. Strategic thinker : Capable of developing and executing strategic account plans to drive revenue growth. Results-oriented : Highly motivated and driven to achieve and exceed targets. Joining the Wunder Mobility team means... …being part of a team where diversity is celebrated, inclusivity is fostered, and your unique perspective matters. Work alongside passionate colleagues driven by a shared mission to drive forward sustainable mobility. We thrive in a dynamic fast-paced environment, fueled by innovation and a commitment to continuous improvement. Join the ride!