Customer quality manager Jobs in Feldkirchen
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Customer quality manager • feldkirchen
Zuletzt aktualisiert: vor 18 Stunden
You help develop and implement quality assurance standards, evaluation criteria, and feedback loops.You conduct quality evaluations of customer service interactions based on internal standards, acc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Ist unsere Story auch deine Story?.Wenn Kinder die authentischen Figuren und Spielsets von schleich® in die Hand nehmen, eröffnen sich wunderbare Fantasiewelten.
Jeder Dinosaurier, jeder Elefant, je...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Automotive OEM Quality Account Manager.Corporate Quality team which owns customer relationship and interfaces daily with our business groups and divisions.
This position requires strong collaboratio...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Ist unsere Story auch deine Story?.Wenn Kinder die authentischen Figuren und Spielsets von schleich® in die Hand nehmen, eröffnen sich wunderbare Fantasiewelten.
Jeder Dinosaurier, jeder Elefant, je...Mehr anzeigenZuletzt aktualisiert: vor 18 Stunden
Verwaltung des digitalen Qualitätssicherungssystems.Beurteilung und Qualifizierung von Lieferanten.Planung und Umsetzung von Fortbildungen, insbesondere für neu eingestellte Mitarbeiter.Umsetzung v...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Analysis and reporting of portable rechargeable packs before and after mass production.Issuing initial sample reports.Issuing 8D-reports to customers.
Analysis and reporting of energy storage system...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
As a member of our Quality Assurance team, you will be able to make a real difference and contribute to the EMEA growing organization, while working in a diverse and multi-cultural environment.In t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
CZM’s Quality Management System in compliance with regulatory requirements, quality strategy and business needs.Bachelor or Master’s degree, preferably in scientific / technical studies or business a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Management for an innovative start up, developing and manufacturing packaging for the metal beverage can industry.
The position is reporting directly to the CEO.Direct leadership of QA & QM ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Senior) Customer Service Quality Manager (f / m / d)
RaisinMunich25,00 € stündlich
- Gesponsert
Product Quality Manager (all genders)
Schleich GmbHMünchen, DE75,00 € stündlich
- Gesponsert
Customer Success Manager mfd
DataGuardMünchen, Bavaria, Germany Ready to excite customers and create real value Do you love building close relationships and ensuring that customers make the most of our products full potential Do you want to promote longterm sat...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
- Gesponsert
Principal Customer Success Manager
ServiceNowMunich, Bavaria, Germany Do you enjoy driving transformation and setting up companies for a successful future Do you have experience with transformation programs consultancy and being a trusted advisor Great! Then join o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Quality Manager (m / w / d)
Neovii Biotech GmbHMunich Wir suchen einenQuality Manager (m / w / d)Neovii Biotech ist Spezialist für die Entwicklung und Vermarktung von immunologisch wirksamen biopharmazeutischen Produkten zur Prophylaxe oder Therapie immun...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Quality Manager (m / w / d)
Hoffmann GroupDE - Múnich Im Rahmen des kontinuierlichen Ausbaus des weltweiten Qualitätsmanagements suchen wir am Standort.Mitwirkung bei der Aufrechterhaltung, Pflege und Weiterentwicklung des integrierten Managementsyste...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Automotive OEM Quality Account Manager
OnsemiMunich, Bayern, GermanyVollzeit
Quality Manager (m / w / d)
Bertrandt AGMünchen, Bayern, DE Quality Manager (m / w / d) Arbeitsort : 80539, München Jetzt online bewerben! Jetzt online bewerben! Was Sie erwartet : Als Manager Qualität (m / w / d) übernehmen Sie die Verantwortung für die Sicherstellu...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
- Gesponsert
- Neu!
Product Quality Manager (all genders)
Schleich GmbH - JobsMünchen, Bayern, Germany75,00 € stündlich
- Gesponsert
Supplier Quality Process Manager (m / w / d)
Knorr-Bremse Systeme für Schienenfahrzeuge GmbHMünchen, Bayern, DE Wir glauben, dass ein Wandel hin zu einer besseren, nachhaltigeren Zukunft des Transportwesens möglich ist.Deshalb engagieren wir uns so sehr für die Entwicklung sicherer, effizienter und innovativ...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Quality Manager Audits & Supplier (gn) (gn)
Vality One Recruitment GmbHMunich, Bavaria, GermanyQuick Apply
AI Quality Advocacy Manager
TÜV SÜDMunich, Germany Oversee implementation of AI quality roadmaps across TÜV SÜD’s business divisions.Manage cross-divisional initiatives, enhancing knowledge transfer within the AI quality community.Facilitate sprint...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Success Manager wmd
Enpal B.V.Munich, Bavaria, Germany Onboarding und Begleitung neuer Partner vor Ort.Untersttzung bei Verkaufsterminen und strategischer Weiterentwicklung.Sicherstellung von Leads Materialverfgbarkeit und reibungsloser Kundenjourney.Q...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Quality Manager (m / f / d)
Panasonic Automotive Systems EuropeOttobrunnUnbefristet
Quality Manager (m / f / d)
GULP – experts unitedMunich Your career is no coincidence! Benefit from our unique network : Randstad professional solutions is currently looking for a.
Trust our expertise and use our springboard to success.Apply directly onli...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Manager (m / w / d)
HAT.tecNeubiberg, Bayern, DE Quality Manager (m / w / d) Die Entwicklung intelligenter unbemannter (Luft-)Fahrzeuge erfordert den Einsatz moderner Methoden der.
Für den operationellen Einsatz derartiger Systeme bedarf es außerdem n...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Quality Manager (f / m / d) - Semiconductor
SAMSUNGBavaria Towers, Munich, GermanyVollzeit
Quality Manager - Quality Management System Governance (f / m / x)
ZEISS GroupMünchenVollzeit
Quality manager
DSJ GlobalMunichUnbefristet
Quality Manager •in DACH
knuspr.deMünchen, Deutschland Führungsverantwortung für das Qualitätsmanagement-Team DACH.Aufbau und Kontrolle aller Qualitätsprozesse in einer Online-Betriebsumgebung (Warenannahme, Lagerung, Kommissionierung, Versand, Transpo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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(Senior) Customer Service Quality Manager (f / m / d)
RaisinMunichVor 30+ Tagen
Gehalt
25,00 € stündlich
StellenbeschreibungYou develop, implement, and refine quality management processes for customer service. You support the set-up and optimization of a new quality management software, utilizing it to monitor, assess and improve service quality. You derive concrete recommendations for action (i.e. mapping the need for training or process improvement) that help us sustainably increase our service quality. You collect, analyze, and interpret data related to CS metrics (i.e., AHT, CSAT) and turn raw data into meaningful, data-driven insights to identify trends, patterns, and areas for improvement. You generate, analyze, and maintain comprehensive reports on the quality performance of team projects and communicate findings to relevant stakeholders. You work with cross-functional teams to enhance customer service strategies based on data insights. Your strong stakeholder management skills enables you to collaborate effectively with internal and external stakeholders. You liaise with other departments to address quality-related issues, share insights, and contribute to process improvements. You lead by example in promoting a strong quality-oriented culture, encouraging a commitment to delivering exceptional service at all touchpoints. You develop programs to educate colleagues on quality standards, best practices, and compliance requirements. University degree or equivalent experience in a related field. 2+ years of experience in customer service quality assurance, analytics, or a related role. Strong proficiency in MS Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Docs, Drive). Experience with Zendesk ticketing system required; experience with other extensions of the Zendesk system (i.e. Zendesk QA) beneficial Ability to work with data visualization and reporting tools e.g Looker Excellent analytical skills with the ability to interpret data and provide actionable insights. Experience in developing and implementing quality management processes. Strong attention to detail and ability to identify trends and areas for improvement. Excellent English and good Dutch or German or Italian language skills is desired. Other European Languages e.g, Spanish, Polish, Finnish, French are a plus. Strong communication skills, both verbal and written. Ability to provide clear and constructive feedback to customer service representatives. Experience collaborating with multiple stakeholders across different teams. Detail-oriented with the ability to work independently and in a team environment. Ability to adapt to a fast-paced environment and manage multiple priorities. Proactive and eager to drive continuous improvement in customer service quality. Employee Development Budget of €2,000 and four full training days per year. Access to Babbel for continuous language learning. Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. Flexible working hours, home office and 30 vacation days. Enjoy more than 50+ different sports with Urban Sports Club : We subsidize your membership with more than €20 per month. Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. You are moving from another country or city to join us? We will support your relocation.
Your Responsibilities
Quality Management :
- You help develop and implement quality assurance standards, evaluation criteria, and feedback loops.
- You conduct quality evaluations of customer service interactions based on internal standards, accompanying results with constructive feedback.
- You lead calibration sessions to maintain consistency in internal evaluations.
- You conduct quality evaluations of customer service interactions based on internal standards, accompanying results with constructive feedback.
- You ensure the implementation of and adherence to quality improvement actions and track their success, initiating corrective actions where necessary.
Strategy & Process Improvement :
Data Analysis & Reporting :
Collaboration & Training :
Your Profile
Education & Experience :
Technical Skills :
Analytical & Problem-Solving Skills :
Communication & Interpersonal Skills :
Work Approach & Mindset :
Join our mission, join our team - and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 75 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from :