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Customer service assistant Jobs in Ahrensfelde

Zuletzt aktualisiert: vor 3 Tagen
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Director Customer Service mfd

Director Customer Service mfd

RaisinBerlin, Germany
Were looking for a Director of Customer Service to lead and manage both our internal firstlevel customer service teams and our external service provider. In this role youll oversee operations foster...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
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Customer Service Manager - Ratenkredite

Customer Service Manager - Ratenkredite

Starpool Finanz GmbHBerlin, DE
Vollzeit
Gemeinsam bieten sie ihren Vertriebspartnern unterschiedliche Services und Dienstleistungen an, die sie mit innovativen Lösungen für die Produktsparten Baufinanzierung, Ratenkredit und Bausparen ko...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
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Customer Service Manager wmdiv

Customer Service Manager wmdiv

Bosch GroupBerlin, Germany
Gebudelsungen fr ein besseres Leben.Der Geschftsbereich Bosch Building Technologies ist ein international fhrender Anbieter von Systemen Lsungen und Dienstleistungen die die Sicherheit von Menschen...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Specialist

Customer Service Specialist

people-s-place GmbHBerlin, Brandenburg
Bei Kauf von Premiumprodukten zählt nicht nur Qualität, sondern auch exzellenter Kundenservice.Unser Auftraggeber, ein Premium Automobilhersteller, betreibt daher ein Customer Interaction Center, u...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Supervisor • Customer Service

Supervisor • Customer Service

Fuchs & Eule Energy ExpertsBerlin
Du bist unser erster Mitarbeiter im Kundenservice und für die möglichst perfekte telefonische Betreuung unserer Kund •innen verantwortlich - sei es, weil sie sich an uns oder wir uns an sie gewendet...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Agent (m / w / d)

Customer Service Agent (m / w / d)

getolo GmbHBerlin, BE, DE
Vollzeit
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Die 2015 gegründete getolo GmbH ist ein innovatives und mehrfach ausgezeichnetes InsurTech, das ganzheitliche Zusatztarife in den Bereichen Zahnzusatz, Tierkranken und -haftpflicht sowie Krankenzus...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Speaking Customer Service in Berlin

German Speaking Customer Service in Berlin

Blu Selection SpainBerlin, BE, DE
Vollzeit
Quick Apply
Quality and Service is what is all about in today’s world for companies to remain competitive.From solving technical issues, providing product’s advice and following up on customer's satisfaction, ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Netflix German Customer Service

Netflix German Customer Service

Teleperformance GreeceBerlin, Germany
2.000,00 € monatlich
Deutscher Kundensupport für Netflix (inklusive Umzugspaket).Sind Sie ein Fan von Fernsehsendungen? Das ist Ihre Chance, bei Netflix zu arbeiten und exzellente Kundenerfahrungen zu bieten!.Teleperfo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Advisor, Plastics - Germany

Customer Service Advisor, Plastics - Germany

Astrantia TalentBerlin, DE
Customer Service Advisor, based in Hamburg, Germany.Astrantia Talent is proud to be the recruitment partner for a business that has been operating and expanding internationally since the 1980s.With...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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Customer Service Agent

Customer Service Agent

StudentJob DEAusland, International
15,00 €–17,00 € stündlich
Unsere Recruiter : innen stehen dir im Bewerbungsprozess und während der gesamten Zusammenarbeit immer als Ansprechpersonen zur Seite. Unsere Recruiter : innen stehen dir im Bewerbungsprozess und währen...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Czech Customer Service Automotive

Czech Customer Service Automotive

Workstation Customer CareBerlin, Germany
Quick Apply
For a globally active and renowned customer, we are looking for talented customer service representatives (m / f / d) with very good Czech language skills and fluency in English for their customer serv...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
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IT Customer Field Service

IT Customer Field Service

EUROIMMUN Medizinische Labordiagnostika AGBerlin, Germany
Bei Fragen und Problemen rund um die EUROIMMUN-Softwareprodukte sind Sie der erste Ansprechpartner für unsere Kunden.Je nach Wohnort erstreckt sich Ihr Einsatzgebiet über den Großraum Berlin, Großr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Mitarbeiter Customer Service / Vertriebsinnendienst

Mitarbeiter Customer Service / Vertriebsinnendienst

Uniconf Deutschland GmbHBerlin, Germany
2.600,00 €–3.000,00 € monatlich
Quick Apply
Als Vertriebs-Startup eines spanischen Süßwarenherstellers suchen wir engagierte, motivierte Mitarbeiter, die Freude daran haben, an der Entwicklung und dem Erfolg von UNICONF Deutschland mitzuarbe...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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ADV / Customer service representative H / F

ADV / Customer service representative H / F

Hays LuxembourgBiesdorf, DE
Our client, an international industrial company, is looking for an ADV / Customer service representative - permanent contract. Reporting to the Department Manager, you are in daily contact with the ot...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Agent Customer Service / Agent Customer Service (m / f / d) - CDD

Agent Customer Service / Agent Customer Service (m / f / d) - CDD

LOSCH LuxembourgBiesdorf, DE
Team der Zentralen Terminierung .Agent Customer Service [m / w / d] - befristeter Vertrag.Du bist für die Terminvergabe und die Vorbereitung für unsere Losch Werkstätten, vorrangig per Telefon, E-Mail ...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
customer service employee / customer advisor

customer service employee / customer advisor

Drylock technologiesBerlin
Telephone support for our existing customers and salesoriented advice for new customers.Thanks to you, customers receive perfect advice on our products. Answering individual questions and concerns o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Customer Service Greece

German Customer Service Greece

Cross Border TalentsBerlin, Germany
Vollzeit
Quick Apply
German Native Speakers for Greece.Exciting Opportunities for German Speakers in Greece.Join our team for incredible roles starting in March 2025! Were looking for passionate individuals to support ...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Customer Service Specialist (Danish)

Customer Service Specialist (Danish)

David Kennedy RecruitmentBerlin, DE
David Kennedy Recruitment is partnering with an outsourcing solutions company who is seeking to recruit a Danish speaking Customer Service Specialist to join their team. Position : Customer Service ...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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Director Customer Service mfd

Director Customer Service mfd

RaisinBerlin, Germany
Vor 24 Tagen
Stellenbeschreibung

Team

Were looking for a Director of Customer Service to lead and manage both our internal firstlevel customer service teams and our external service provider.

In this role youll oversee operations foster collaboration and ensure we deliver exceptional customer experiences. Youll also play a key role in driving continuous improvement identifying opportunities for growth and helping us enhance our service to meet the needs of our customers and business.

Your Responsibilities

  • Manage a growing inhouse contact center with currently approx. 50 FTE and growing in an exciting FinTech environment.
  • Oversee and manage the performance of Raisins outsourced service provider driving accountability and optimising service quality.
  • Be in charge of forecasting and intraday management of Raisins Customer Service teams (internal and external) ensuring smooth front and backoffice activities.
  • Develop and implement performance metrics (KPIs) to measure evaluate and enhance operational performance and steer the contact centre organization based on OKRs.
  • Focus on team motivation and productivity.
  • Due to Raisins growth we work in an agile environment with new projects and product implementations change management is an important part of the leadership role.
  • Own projects and responsibilities within the teams scope.
  • Liaise with internal stakeholders for forecasting enhancing and automating processes feeding back customer feedback into the organization.
  • Build and nurture relationships with vendors aiming to maximise the value derived from these partnerships.

Your Profile

  • Several years of experience in leading operational customer service teams (either at a provider or inhouse) experience in financial services a big plus.
  • Inspiring leader who takes the team on a common journey ensuring their development and growth.
  • You obsess over creating good outcomes for customers and improving processes.
  • Analytical skills : you steer teams based on KPIs and have the willingness to dive deeper to find root causes.
  • Quality and accuracy are very important to you.
  • Good English and German skills are required.
  • Experience with the everyday life of a customer service agent is an advantage.
  • Hybrid work : Willingness to regularly spend time in person with the teams in Berlin Hamburg and Manchester.

    • Join our mission join our team and grow with us!

    At Raisin we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team which connects more than 75 different nationalities.

    As part of our team you will benefit from :

  • Employee Development Budget of 2000 and four full training days per year.
  • Access to Babbel for continuous language learning.
  • Hungry all the time Snacks daily fresh fruit as well as drinks provided at the office.
  • Flexible working hours home office and 30 vacation days.
  • Enjoy more than 50 different sports with Urban Sports Club : We subsidize your membership with more than 20 per month.
  • Love cycling With JobRad lease the bike of your choice and enjoy tax savings plus Raisin covers your monthly insurance costs.
  • A company pension scheme (Betriebliche Altersvorsorge) which we support with 20%.
  • Do you miss being in the office The Deutschland Ticket gets you there which we subsidize with 25 per month.
  • You are moving from another country or city to join us We will support your relocation.

    • Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full Time

    Vacancy : 1