Customer service specialist Jobs in Hohenstein-Ernstthal

JOB DESCRIPTION

Straumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have guided us through our proud history of pioneering innovations. We are currently looking for a Customer Service Specialist for EMEA CADCAM Service Centers to work as part of the CCS Global Support team.

The Customer Service Specialist for EMEA CADCAM Service Centers (m / f / x) is responsible for supporting customers in every inquiry that may surge during its usage. The role is to ensure customer satisfaction, provide expert technical assistance, handling internal workflows and related workflow.

What we are looking for :

• Provide active and reactive 1st-level remote support to customers (dental professionals) regarding inquiries related (but not limited) to centralized production sites, usage, applications, connected pieces of solutions, and administrative topics
• Being the key contact person for all the support topics related to ‘centralized production sites’, from the usage to data management and internal Straumann applications such as ERP / CRM / CAM DB, and ticket tools
• Troubleshoot issues, log, register, document, and record every customer interaction in the respective ticketing tool and assure the attendance of Support KPIs and CSAT
• Drive customer satisfaction through timely, thorough, and accurate response
• Run daily system checks including, but not limited to CAM DB, ticket tool, technical system usage, ordering, and connectivity with different pieces of software
• Working closely with the product core team, focusing on the after-sales support, and the support journey
• Communicate with the 2nd level and project core team to ensure the achievement of the communication flow and continuous improvement of the solution

What you should bring with you :

What we offer :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type :   Full Time

Alternative Locations :   Germany : Chemnitz || Germany : Munich

Travel Percentage :   0 - 10%

Requisition ID : 14240

Equal Opportunity and Affirmative Action Employer (US applicants only)

Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

Get notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Success!

Successfully subscribed for similar jobs

Failure!

Get tailored job recommendations based on your interests.

profile icon ${profileData.firstName ? profileData.firstName.substring(0,1) : ''} ${profileData.firstName.substring(0,1)}

Hi ${profileData.firstName ? profileData.firstName : 'User'}, you've got a

widgetBundle[fit.name] | pht : jobJobMatchsData[eachJob['jobSeqNo']][fit.name].data}

Match score for this job is unavailable at this moment

socialProvider} Connected ${socialProvider} Connected

Find out how well you match this job

RESUME UPLOADED!

In order to process your resume and provide job recommendations you must agree to our privacy policy and terms of service I have read and accept the and Save my resume and contact me for jobs that I may be a fit for Please accept terms of use and policy.

Choose your path!

Either use your resume or tell us a little about yourself

Sign me up for company updates failure icon

Oops invalid format...

Oops...

Please upload one of the following file formats : pdf, docx, txt

Something went wrong.

Please try to upload your resume again

widgetBundle['resumeUploadedMessage'] | pht : {"resumeName" : profileData.resumeName}}

Sorry ! Something went wrong, please try again in a few minutes

But we noticed below information is missing from it.

Please complete the following :

We noticed below information is missing from it.

Please complete the following :

widgetBundle['resumeUploadedMessage'] | pht : {"resumeName" : profileData.resumeName}}

Sign in and keep your data for future visits

We never post anything without your permission success icon

Great!

Your file is successfully uploaded Enjoy your personalized jobs reset icon By resetting personalization

you will lose your personalized job recommendations

resume uploaded resume uploading ​​​​​​​​​​​​​​ Share This Opportunity

Profile recommendations

No recommendations found

Similar Jobs

No recommendations found

Jobseekers Also Viewed

No recommendations found