Customer service specialist Jobs in Neuenhagen bei Berlin

Foyer Global Health was established in 2014 and is the specialist brand for globally mobile people from Luxembourg's leading insurance company Foyer.

Since its foundation, Foyer has become Luxembourg's primary insurance. Today, the European Union poses many new challenges while at the same time opening up a host of new opportunities. In an increasingly competitive market, the Foyer Group remains true to its values : Trust, Excellence, Innovation, Integrity, Independence

You will guide clients, individuals and groups, through their initial application and ensure the smooth administrative handling of their insurance  policies. You will be part of the Policy Administration team within the Operations department and work in accordance with internal guidelines and processes.

Your responsibilities :

• Analysing client’s needs and establishing appropriate contracts
• Providing accurate international Customer Service both by phone and in writing to clients, distribution partners and HR Departments
• Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation, overall department reporting
• Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration
• Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
• Ensuring that the appropriate medium is used for both internal –and external communication
• Acting as a point of contact for any query in regards to the administration of insurance policies
• Taking ownership for keeping up-to-date on all technical aspects of the job / products, procedures and compliance

Your profile :

We offer :

By joining our Group, you will benefit from the following advantages, among others :