Customer service specialist Jobs in Neuried
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Customer service specialist • neuried
- Gesponsert
Customer Support Specialist all genders
TradeLinkMunich, Bavaria, GermanyCustomer Service Specialist (f / m / d)
FreudenbergMünchenCustomer Service Specialist for EMEA Service Centers (m / f / x)
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EPM ScientificMunichWerkstudenten (m / w / d) Customer Service
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Page PersonnelMünchen, DECustomer Support Specialist all genders
TradeLinkMunich, Bavaria, GermanyWe are TradeLink the most intuitive and collaborative B2B SaaS logistics platform ( Short Product Demo here) . If youre eager to play a significant role in revolutionizing one of the most complex industries TradeLink is the perfect place to accelerate your professional growth and development . We offer a remotefirst culture with a high degree of freedom and trust allowing you to seamlessly align your professional responsibilities with your personal life and needs.
As a Customer Support Specialist you will be the first point of contact for our customers ensuring they receive outstanding service and quick resolutions to their inquiries. You will play a key role in customer satisfaction retention and advocacy by providing technical and productrelated assistance in German and English.
Want to get to know your interviewers The Hiring Manager for this role is Daniela our Head of Customer Success and your Talent Acquisition partner is Mirela our Talent Acquisition Lead & People Experience Manager.
Tasks
- Provide firstline customer support via email chat and phone ensuring timely and effective resolution of inquiries.
- Troubleshoot productrelated issues and collaborate with internal teams (Product Engineering and Customer Success) to escalate and resolve complex cases.
- Educate customers on product features best practices and selfservice solutions to enhance user experience .
- Maintain and update our knowledge base with FAQs guides and troubleshooting tips.
- Gather customer feedback and share insights with the product team to drive continuous improvement.
- Support onboarding activities by guiding new customers through initial setup and best practices.
- Assist in localization efforts to ensure product documentation and support materials are welladapted for the DACH market.
Requirements
Benefits
If you arent completely confident that you meet our criteria we recommend just taking the chance and applying anyway! Curiosity passion for digital disruption eagerness to learn a collaborative spirit and a growth mindset are most important to us.
TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful safe and welcoming environment for everyone who works here or with us. In order to eliminate unconscious biases in the recruiting process you can remove the photo from your application.
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1