Customer service specialist Jobs in Veitshöchheim

Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.

What do we do?

Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.

Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.

What your day will look like

This role is an excellent opportunity to become an integral part of a major migration project with a leading software company. As you contribute to customer success and project excellence, you will have the potential to grow into more senior roles within the Professional Services department.

• Client Ownership & Satisfaction : Manage a defined customer base, handling technical inquiries, troubleshooting issues, and ensuring overall customer satisfaction.
• Customer Engagement : Conduct national and international meetings, clearly communicating technical concepts and solutions.
• Project Development & Support : Collaborate with customers to define platform requirements and provide technical consulting to resolve complex problems.
• Solution Configuration & Delivery : Work with Solution Specialists to configure software solutions, estimate project efforts, and ensure high-quality service delivery.
• Long-term Relationship Building : Develop and maintain strong, trust-based customer relationships to support ongoing business growth.
• Project Management : Lead and manage customer projects using project management best practices, driving successful outcomes.

What you need to fulfill the role

What we offer

Women's Network I LGBTQIA+ Network I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.