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Customer service team lead Jobs in Hattersheim am Main

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Customer service team lead • hattersheim am main

Zuletzt aktualisiert: vor 5 Tagen
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Data Team LeadSenior Data Team Lead MWD

Data Team LeadSenior Data Team Lead MWD

IQVIAFrankfurt, Hesse, Germany
JOIN US ON OUR EXCITING JOURNEY!.IQVIA is The Human Data Science Company focused on using data and science to help healthcare clients find better solutions for their patients.Formed through the mer...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Team Lead Service Design (f / m / d)

Team Lead Service Design (f / m / d)

InterxionFrankfurt
13,00 € stündlich
The Team Lead of the Service Design Engineers (TLSDE) manages, develops, and supports the Solution Design Engineers (SDE) Team, to ensure that all tasks, goals and obligations are realized up to th...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Senior) Accounting Team Lead

(Senior) Accounting Team Lead

EmmaFrankfurt
Vollzeit
Ready to lead, disrupt and reinvent the sleep industry?.Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Aushilfe Customer Service

Aushilfe Customer Service

FormMed HealthCare GmbHFrankfurt am Main, DE
Bist du bereit, unsere Customer Service tatkräftig zu unterstützen? - Dann bist du genau richtig bei uns – ein Team, dass Dynamik und Innovation lebt und sich den Herausforderungen des Marktes widm...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Customer Service Engineer

Customer Service Engineer

Ribbon Communications Operating CompanyOberursel, Hesse, Germany
Vollzeit
Qualified candidates will be dedicated to supporting our customers.This is a highly technical role, providing post-sales remote / on-site support of Ribbon Communications along with 3rd Party Pr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Representative (gn) - Mainz

Customer Service Representative (gn) - Mainz

Edmund OpticsGinsheim-Gustavsburg
Sachbearbeiter / in Vertriebsinnendienst (w / m / d).Bei Edmund Optics® sind wir stolz darauf, die Zukunft mit unseren Optik-, Bildverarbeitungs- und Photonik-Produkten mitzugestalten und tun dies mit Be...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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Team Lead Air Logistics Customer Care (m / w / d)

Team Lead Air Logistics Customer Care (m / w / d)

Kühne + Nagel (AG & Co.) KGFrankfurt, Deutschland
Übernehmen Sie die fachliche und disziplinarische Führung eines Teams im Kundenservice und sorgen Sie für eine kontinuierliche Verbesserung der Prozesse!. Als Leiter / in eines Customer Care Teams sor...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Accounting Team Lead

Accounting Team Lead

CplFrankfurt am Main
Unbefristet
Global Leader in fund services, asset services and corporate governance is looking to hire ACCOUNT MANAGER for the ACCOUTING Team based in Frankfurt (Hybrid). This department is looking after key cl...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead SAP Integration

Team Lead SAP Integration

Deutsche BundesbankFrankfurt am Main, DE
Arbeit von besonderem Wert : Ihr Einsatz bei uns.Als Leitung eines engagierten Teams verantworten Sie alle Schnittstellen zu, von und zwischen SAP Systemen. Als übergreifender Servicegeber für alle B...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Manager

Customer Service Manager

JLLKronberg im Taunus, DEU
Vollzeit
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Team Lead Customer Service Stammdatenpflege (m w d)

Team Lead Customer Service Stammdatenpflege (m w d)

Süwag Energie AGFrankfurt am Main, Hessen, Germany
Hier bringst Du Deine Energie ein : .Als Teamleiter in sorgst Du mit unserem Team Nord / Mitte mit 21 Mitarbeiter innen am Standort Frankfurt oder mit unserem Team Süd mit 26 Mitarbeiter innen am Stand...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Representative

Customer Service Representative

CencoraRüsselsheim, Hesse, Germany
Our team members are at the heart of everything we do.At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on th...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Team Lead Air Logistics Customer Care (m / w / d)

Team Lead Air Logistics Customer Care (m / w / d)

Kuehne+NagelFrankfurt, Hessen, Germany
JOB DESCRIPTION Übernehmen Sie die fachliche und disziplinarische Führung eines Teams im Kundenservice und sorgen Sie für eine kontinuierliche Verbesserung der Prozesse!. Als Leiter / in eines Custome...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead Digital Enabling

Team Lead Digital Enabling

operational services GmbH & Co. KGFrankfurt am Main, DE
TEAM LEAD DIGITAL ENABLING (m / w / d).KENNZIFFER : 2024044JL STANDORT(E) : Frankfurt am Main, Berlin, Dresden, München.ICT Service Provider im deutschen Markt und gilt als Backbone der Digitalisierung d...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Director Customer Service (gn)

Director Customer Service (gn)

sparkmFrankfurt, Hessen, Germany
Quick Apply
Unser Kunde ist ein erfolgreiches Unternehmen in Frankfurt, das international komplexe Produkte entwickelt, herstellt und vertreibt. Tausende Kunden aus diversen Branchen vertrauen auf die Qualität ...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
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Team Lead Accounting (m / w / d)

Team Lead Accounting (m / w / d)

Matrix42 GmbHFrankfurt am Main, Germany
Our ambition is to be the European choice in service management!.By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, ...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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Team Lead Software Development (m / w / d)

Team Lead Software Development (m / w / d)

TB International GmbHOber-Ramstadt bei Darmstadt / Frankfurt, Hessen, Germany
Seit Gründung des Unternehmens kennen wir nur einen Weg, der stetig und kontinuierlich nach oben führt.Zur TB International GmbH gehören unter anderem die Marken URBAN CLASSICS, MISTER TEE, YUPOONG...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
ML Team Lead

ML Team Lead

Top Remote TalentFrankfurt am Main, Hessen, .DE
Quick Apply
A software development company is looking for a talented, long-term ML Team Lead.The company is a team of experts providing analytical services to healthcare clients. You will join an international ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead Finance

Team Lead Finance

CasualfoodFrankfurt am Main, Hessen, Deutschland
Quick Apply
Willkommen in der Welt von Casualfood! Als führendes Unternehmen in der Verkehrsgastronomie betreiben wir mehr als 60 Restaurants, Bars & Shops in Frankfurt am Main sowie an 11 weiter...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Data Team LeadSenior Data Team Lead MWD

Data Team LeadSenior Data Team Lead MWD

IQVIAFrankfurt, Hesse, Germany
Vor 5 Tagen
Stellenbeschreibung

JOIN US ON OUR EXCITING JOURNEY!

IQVIA is The Human Data Science Company focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles IQVIA offers a broad range of solutions that harness advances in healthcare information technology analytics and human ingenuity to drive healthcare forward.

This Clinical Data Team Lead will be responsible for managing endtoend delivery of data management services for single / multiservice projects ensuring quality deliverables on time and within budget to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Direct the team in areas of project planning and closeout financial management communications and milestone deliverables. Comply with Good Clinical Practices (GCPs) applicable regulatory guidelines SOPs policies and where available CDM guidance documents.

Responsibilities

Client Management

  • Serve as primary point of contact for customer on clinical data management deliverables
  • Provide project management expertise working with customer data managers key decision makers and internal team members to manage continuous process improvements issue escalation workload projections and provide technical expertise
  • Provide justification for and perform direct negotiations with customer e.g. timelines financial process resource
  • Maintain strong customer relationships
  • Ensure open communications with customer and Quintiles management to manage and meet contractual obligations

Service Management

  • Meet with Data Operations Coordinator (DOC) and / or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
  • Establish strong communications with Data Operations team functional leads project managers and all other stake holders
  • Support DM service delivery with comprehensive DM process and technical expertise in executing projects
  • Serve as the escalation point for unresolved data issues; work with client data managers vendors and internal team members for resolution
  • Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables
  • Create and / or review and signoff on all data management plan (DMP) documents
  • Implement proactive quality management plans across multiple projects / programme. Track service performance and provide leadership to identify root causes of issues and implement remedial actions
  • Serve as Subject Matter Expert (SME)
  • Provide leadership and expertise in a specific CDM task or technology
  • Maintain internal tracking databases and systems

    • Qualifications

  • Bachelors Degree or educational equivalent in health clinical biological or mathematical sciences or related field
  • 5 years direct Clinical Data Management experience in CRO or pharmaceuticals industry including 3 years as a CDM project lead; or equivalent combination of education training and experience
  • Previous experience and proven competence in managing delivery of multiple projects through full DM lifecycle (several studies / programmes)
  • Previous experience of handling customer negotiations
  • Knowledge of Good Clinical Practices and relevant regulatory guidelines
  • Excellent communication interpersonal customer service and teamwork skills
  • Comprehensive understanding of clinical drug development process
  • Ability to establish and maintain effective working relationships with coworkers managers and customers

    • LIRP03

    LIRemote

    IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

    Required Experience :

    Senior IC

    Key Skills

    Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1