Customer service team lead Jobs in Rehlingen-Siersburg

Telindus Luxembourg – Share more than technologies!

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers.– www.telindus.lu

Your mission :

Overview : We are looking for an experienced Chapter Lead / Product Manager to lead a team of Service Owners driving 22 squads delivering over 60 IT services. Unlike traditional product management roles, this position also focuses on service delivery management and communication , ensuring that our services meet both operational needs and strategic business goals, while being promoted to end users to ensure large adoption.

As a Product Manager, you will oversee the lifecycle of these services from inception to delivery, ensuring they perfectly align with user expectations , customer & regulatory requirements, and performance metrics. You will work closely with cross-functional teams, including architects, operations, and business stakeholders, to support them in understanding business needs , define and prioritize work in accordance with the SAFe methodology.

Key Responsibilities :

• Service Lifecycle Management : Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives.
• Roadmap and Vision : Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals.
• Service Definition and Features : Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients.
• Cross-Functional Collaboration : Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements.
• Stakeholder Management : Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services.
• Customer Feedback and Iteration : Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs.
• Data-Driven Decision Making : Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value.
• Compliance and Risk Management : Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams.

Your profile :

Required Skills & Experience :

Preferred Qualifications :

Requirements :

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.