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Customer service team lead • rehlingen siersburg

Zuletzt aktualisiert: vor 21 Stunden
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IT Service Desk Team Leader (m / f / d)

IT Service Desk Team Leader (m / f / d)

LandewyckMettlach, DE
IT Service Desk Team Leader (m / f / d).With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.Set-up ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Team Manager (M / W)

Team Manager (M / W)

BIONEXTMettlach, DE
Manage the sample collection team (recruitment, onboarding, training, performance reviews, skill development, scheduling, etc. Manage and participate in the department's and company's innovative pro...Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
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Manager Corporate - Dynamic Team, Global Fiduciary

Manager Corporate - Dynamic Team, Global Fiduciary

AbiomisMerzig, DE
Manager Corporate – Dynamic Team, Global Fiduciary.Luxembourgish market, we are currently looking for a Manager Corporate. Do you have several years of experience in corporate governance and are you...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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AML / KYC Team Manager (M / F)

AML / KYC Team Manager (M / F)

BNP PARIBASMerzig, DE
The Securities Services business of BNP Paribas.Europe's leading providers of custody services for securities.The Luxembourg branch plays a major part in its operations, offering clients high value...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Lead architect / manager - Python M / W

Lead architect / manager - Python M / W

Hays LuxembourgMerzig, DE
We are looking forward to taking on a new role as Lead Architect / Manager for our client in IT Services.The company is located in Luxembourg with 25 to 30 employees. They are currently seeking a Seni...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
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ERP (SAP) Support Specialist

ERP (SAP) Support Specialist

RotarexMettlach, DE
Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications.Rotarex is the partner of choice for many industries : semiconductor, medical, re...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Agent Customer Service (m / w / d)

Agent Customer Service (m / w / d)

LOSCH LuxembourgMettlach, DE
Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine / einen : .Agent Customer Service [m / w / d]. Du bist für die Terminvergabe und die Vorbereitung ...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Senior Manager Customer Service Excellence Center (m / w / d)

Senior Manager Customer Service Excellence Center (m / w / d)

Villeroy & BochMettlach
Vollzeit
Shape & Create - And make it happen!.Digitalisierung und KI im Global Customer Service führen und vorantreiben.Projektleitung in Zusammenarbeit mit der Digital Unit, CRM, IT.Identifikation der „Lüc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Product Owner - Video Conferencing Infrastructure

Product Owner - Video Conferencing Infrastructure

Proximus LuxembourgMettlach, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Customer Service Agent in Teilzeit am Nachmittag (m / w / d)

Customer Service Agent in Teilzeit am Nachmittag (m / w / d)

Studienkreis GmbHSaarland, Merzig, DE
Ihnen gemeinsam weiter zu wachsen.Wiedereinstieg in das Berufsleben.Dann suchen wir Sie für die Themenbereiche.Beratung, Verkauf und Büroorganisation. Lernzentrum Manager in Teilzeit (m / w / d).Darauf ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Infrastructure, Datacenter & Security Operations (IDSO)Team Lead (m / f)

Infrastructure, Datacenter & Security Operations (IDSO)Team Lead (m / f)

Arendt & MedernachMettlach, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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Backup & Storage Team Leader

Backup & Storage Team Leader

ARHS Group Part of AccentureMerzig, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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  • Neu!
Key Account Manager (m / f)

Key Account Manager (m / f)

IEEMerzig, DE
For over 30 years, we have been making sensing systems for the world’s major car manufacturers, expanding our expertise into building management and IoT. Headquartered in Luxembourg and with offices...Mehr anzeigenZuletzt aktualisiert: vor 21 Stunden
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Lead Developer / Team Leader (H / F)

Lead Developer / Team Leader (H / F)

Harry Hope.Mettlach, DE
Harry Hope, cabinet de recrutement accompagne candidats et entreprises dans leurs recherches des meilleures opportunités au Luxembourg et à l'international. Afin de mieux répondre à vos enjeux, tous...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Aushilfen im Service

Aushilfen im Service

Der Linslerhof – Hotel, Restaurant, Events & NaturÜberherrn, Saarland, Germany
Quick Apply
Ob Hochzeiten, Firmenfeiern oder Familienfeste.DU bist freundlich und möchtest den Gästen einen wunderschönen Tag bereiten. Du hilfst unserem Serviceteam bei Hochzeiten und Events am Linslerhof aus....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Development Team Leader / Architect (F / M)

Development Team Leader / Architect (F / M)

adwäisEOMettlach, DE
Development Team Leader / Architect (F / M) .Its clients are Space Agencies (i.ESA and Luxembourg Space Agency), public space organization (i. Mercator, Copernicus) and private companies.Among our pro...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Service Desk Team Leader (m / f / d)

IT Service Desk Team Leader (m / f / d)

LandewyckMettlach, DE
Vor 30+ Tagen
Stellenbeschreibung

IT Service Desk Team Leader (m / f / d)

Landewyck , a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.

We are looking for a  Service Desk Team Leader  to coordinate three activities :

Your responsibility :

  • Provide 1st level support
  • Set-up and registration of IT material
  • Collaborating with other IT teams to resolve complex issues
  • When necessary, escalate incidents to second-level support teams
  • Follow up major incidents, ensure an appropriate communication plan is in place
  • Prioritize 1st level tickets, delegate tasks and set deadlines
  • Ensure the quality of services provided by the team
  • Monitor respect of SLA and report on metrics
  • Create and maintain accurate knowledgebase documentation
  • Participating in the development and implementation of IT policies and procedures
  • Providing training and support to end-users on the use of hardware and software
  • Keeping up to date with the latest developments in IT and cybersecurity

Your Skills :

  • Sense of priority
  • Pragmatic / Transcription : translate technical language into customer-orientated language
  • Able to analyse and make report and provide solutions
  • Communication
  • Curious
  • Integrity
  • Fostering teamwork

    • Your Profile :

  • Diploma : CATP / DUG in informatics
  • At least 10 years’ experience in a similar position
  • Strong customer service orientation
  • Be able to work under minimum supervision
  • Have excellent analytical, problem solving and resource-management skills
  • Knowledge of ITIL, incident, problem and change management
  • Experience on Office 365 support
  • Experience on managing an ITSM ideally GLPI
  • Fluent in English, French or German will be considered as an asset

    • Our offer :

  • A permanent contract, 40 hours per week (full time)
  • Flexible working hours from Monday to Friday
  • Ongoing training
  • Company restaurant and lunch vouchers
  • Free parking
  • Place of work : Fridhaff / Erpeldange-sur-Sûre

    • All applications will be treated in the strictest confidence.

    In the context of recruitment, criminal record no. 3 will be requested.

    Do you recognize yourself in this description and do you want to know more about us?

    Then apply to Moovijob.com! The Landewyck adventure starts now!