Customer service team lead Jobs in Reichshof

Part of the EMEA Strategic Transformation team for Retail, this role will enhance, support and promote BY’s leadership position with regard to process and solutions within the Retail sector. The role will bring value to BY’s customers by ensuring alignment between the customer’s processes, people and BY technology.

Key Tasks

• Act as an industry expert with the ability to exhibit deep domain knowledge in Retail in order to guide clients toward improved processes to drive profit, enhance resource effectiveness, and improve overall process efficiency.
• Use expert facilitation skills to lead clients to solutions and opportunities in the areas of business process, resource use and BY technology.
• Stay ahead of current industry best practices and operate as a thought leader in supply chain processes.
• Assist in driving major software and services sales by demonstrating the value of the proposed solutions and proposing a recommended roadmap to lead companies to greater success.
• Work with Principal and Senior Enterprise Architects on the Transformation ‘Blueprints’ for each industry vertical (e.g. Grocery, Soft / Hard Lines, Energy & Convenience)
• Maintain close working relationship with sales, management, consulting, customer support and product management relating to securing and presenting appropriate proposal information to prospective clients and existing clients.
• Prepare and deliver presentations and publications for appropriate industry conferences and forums.
• Be a trusted advisor on complex, tier 1 retail transformation programmes
• Be a leader - drive a proactive, cross functional culture across the BY Customer Success, Delivery organization.
• Fluent in English and German

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.