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Customer service team lead Jobs in Saarburg

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Customer service team lead • saarburg

Zuletzt aktualisiert: vor 5 Tagen
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IT Service Desk Team Leader (m / f / d)

IT Service Desk Team Leader (m / f / d)

LandewyckKonz, DE
IT Service Desk Team Leader (m / f / d).With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.Set-up ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Helpdesk Engineer - Transport company

Helpdesk Engineer - Transport company

L.E.A.SE. S.A.Konz, DE
Reporting to the Level 1 Team Lead, the Help Desk Engineer is part of a small, young and dynamic support team mainly tasked with solving IS-related issues and requests for all end users across Euro...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Manager Customer Service Excellence Center (m / w / d)

Senior Manager Customer Service Excellence Center (m / w / d)

Villeroy & BochMettlach
Vollzeit
Shape & Create - And make it happen!.Digitalisierung und KI im Global Customer Service führen und vorantreiben.Projektleitung in Zusammenarbeit mit der Digital Unit, CRM, IT.Identifikation der „Lüc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Lead Buyer (m / f / n)

Lead Buyer (m / f / n)

CreosKonz, DE
Finance & Controlling – Procurement | .You develop and implement a comprehensive procurement strategy for the assigned material groups. You build and maintain an effective communication with all rel...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Service Officer (m / f)

Customer Service Officer (m / f)

Plastipak - LuxPEtMettlach, DE
As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft d...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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Customer Service Representative English / Dutch / French (M / F)

Customer Service Representative English / Dutch / French (M / F)

SOFITEX TALENT RECRUITMENTKonz, DE
3.300,00 €–4.000,00 € monatlich
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès s...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Team Leader of Legal affairs

Team Leader of Legal affairs

Université du LuxembourgKonz, DE
Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Chapter Lead – Architect Chapter -C.

Chapter Lead – Architect Chapter -C.

Proximus LuxembourgMettlach, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Care B2B (H / F / N)

Customer Care B2B (H / F / N)

INFLOWKonz, DE
CUSTOMER CARE B2B (H / F / N – CDI – Full time).Looking for a new challenge? Join a dynamic team and contribute to the success of ambitious projects!. We are looking for a Customer Care B2B specialist d...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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Agent Customer Service - befristet - ca. 1 Jahr (m / w / d) / CDD - 1 an

Agent Customer Service - befristet - ca. 1 Jahr (m / w / d) / CDD - 1 an

LOSCH LuxembourgSarrburg, DE
Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine / einen : .Agent Customer Service - befristet (ca. Du bist für die Terminvergabe und die Vorbe...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Lead Developer / Team Leader (H / F)

Lead Developer / Team Leader (H / F)

Harry Hope.Konz, DE
Harry Hope, cabinet de recrutement accompagne candidats et entreprises dans leurs recherches des meilleures opportunités au Luxembourg et à l'international. Afin de mieux répondre à vos enjeux, tous...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Claims & customer service employee M / W

Claims & customer service employee M / W

People Solutions by ArhisKonz, DE
With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to talent management. CLAIMS & CUSTOMER SERVICE EMPLOYEE M / W.You have a strong experience...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead (m / f / d) Maintenance

Team Lead (m / f / d) Maintenance

Parts Europe GmbHWasserliesch, Rheinland-Pfalz, DE
As Maintenance Team Lead, you will manage the maintenance team, plan the shifts and the optimal deployment of technicians. You will also be responsible for the organization and smooth running of the...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureSarrburg, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Sachbearbeiter / in Customer Service (m / w / d)

Sachbearbeiter / in Customer Service (m / w / d)

PACCORZell (Mosel), Rhineland-Palatinate, Germany
Unser übergeordnetes Ziel ist es, das zu schützen, was es wert ist, geschützt zu werden : unseren Planeten, die Produkte unserer Kunden sowie unsere Mitarbeiter. Wir verfügen über ein hohes Know-how ...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
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Team Manager (M / W)

Team Manager (M / W)

BIONEXTKonz, DE
Manage the sample collection team (recruitment, onboarding, training, performance reviews, skill development, scheduling, etc. Manage and participate in the department's and company's innovative pro...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Technical Service Director (m / f / d)

Technical Service Director (m / f / d)

SigenergyRhineland-Palatinate, Germany
Homeoffice
Vollzeit
Quick Apply
Technical Service Director (m / f / d).As Technical Service Director, you will lead and oversee the entire service operations for Sigenergy's energy storage systems (ESS) across the DAC...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Quality Assurance Leader (M / F)

Quality Assurance Leader (M / F)

AirtechKonz, DE
Airtech is an American family-owned company founded in 1973.We are the market leader in auxiliary materials used in the manufacturing of high-performance composite parts and tools.Our products are ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Desk Consultant

Service Desk Consultant

CTG IT SolutionsKonz, DE
CTG IT Solutions is currently growing and we are looking for .You are able to speak and write .You are experienced and have already worked in a . Microsoft OS (Windows 7 and 10).An individual career...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
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IT Service Desk Team Leader (m / f / d)

IT Service Desk Team Leader (m / f / d)

LandewyckKonz, DE
Vor 30+ Tagen
Stellenbeschreibung

IT Service Desk Team Leader (m / f / d)

Landewyck , a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.

We are looking for a  Service Desk Team Leader  to coordinate three activities :

Your responsibility :

  • Provide 1st level support
  • Set-up and registration of IT material
  • Collaborating with other IT teams to resolve complex issues
  • When necessary, escalate incidents to second-level support teams
  • Follow up major incidents, ensure an appropriate communication plan is in place
  • Prioritize 1st level tickets, delegate tasks and set deadlines
  • Ensure the quality of services provided by the team
  • Monitor respect of SLA and report on metrics
  • Create and maintain accurate knowledgebase documentation
  • Participating in the development and implementation of IT policies and procedures
  • Providing training and support to end-users on the use of hardware and software
  • Keeping up to date with the latest developments in IT and cybersecurity

Your Skills :

  • Sense of priority
  • Pragmatic / Transcription : translate technical language into customer-orientated language
  • Able to analyse and make report and provide solutions
  • Communication
  • Curious
  • Integrity
  • Fostering teamwork

    • Your Profile :

  • Diploma : CATP / DUG in informatics
  • At least 10 years’ experience in a similar position
  • Strong customer service orientation
  • Be able to work under minimum supervision
  • Have excellent analytical, problem solving and resource-management skills
  • Knowledge of ITIL, incident, problem and change management
  • Experience on Office 365 support
  • Experience on managing an ITSM ideally GLPI
  • Fluent in English, French or German will be considered as an asset

    • Our offer :

  • A permanent contract, 40 hours per week (full time)
  • Flexible working hours from Monday to Friday
  • Ongoing training
  • Company restaurant and lunch vouchers
  • Free parking
  • Place of work : Fridhaff / Erpeldange-sur-Sûre

    • All applications will be treated in the strictest confidence.

    In the context of recruitment, criminal record no. 3 will be requested.

    Do you recognize yourself in this description and do you want to know more about us?

    Then apply to Moovijob.com! The Landewyck adventure starts now!