Customer success agent Jobs in Haren (Ems)

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as :

Digital Transformation Manager (m / f / d)

In this role, your responsibility will be to spearhead the digital transformation within the Business Communication business unit, aligning with the BU´s broader goals and objectives. Your tasks include the identification, piloting and integration of digital solutions that enhance customer engagement, streamline processes and drive business growth.

In close collaboration with IT, Development and the Corporate Digital Transformation Team, you will be responsible for managing and executing the buildout of a robust digital transformation roadmap that supports business needs and ensures scalability for future growth. Further, you will pinpoint critical digital touchpoints that leverage improved customer experience. You will identify potential risks linked to digital transformation and develop mitigation strategies to manage them.

Your role will also encompass engagement with stakeholders across different business functions to gain buy-in for digital initiatives and ensure aligned implementation.

Your tasks

• Support in deriving and prioritizing strategic projects from the business unit’s strategy as part of the strategy development lifecycle
• Be an active member of the Digital Transformation steering and / or project teams to represent the BU´s interests and requirements
• Develop specific plan(s) to lead the digital transformation of the business unit
• Manage the entire work plan for the Business Unit digital transition, provide status reports, locate problems and control risks
• If required, lead projects in the BU´s digital transformation program
• Define the goals, scope and expected outcomes along with measures to track progress and success for digital projects and ensure alignment with the business unit’s strategic direction
• Ensure a customer-oriented mindset of the project team(s) and include – where applicable – the customer voice to guide important project decisions
• Establish and maintain relationships with relevant key stakeholders providing transparency on project status and changes
• Report project outcomes and / or risks to the appropriate management levels and prepare decision-making on critical milestones to achieve alignment and commitment on the digital transformation progress from management
• Identify, initiate and coordinate required change initiatives inside or outside the project scope that are crucial for the success of digital transformation

Your profile

Your benefits

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

Do you want to join the team?