Customer success agent Jobs in Pullach i.Isartal

Responsibilities

• You are responsible for your very own small and / or mid-size (depending on experience) client portfolio with the aim of increasing the net retention in your portfolio.
• You qualify customers according to upselling potential, independently conduct product demos and continuously build long-lasting business relationships.
• You work very closely with the decision makers or founders of fast-growing businesses, demonstrating a high sense for urgency, a strong bias towards action as well as a high business acumen.
• You identify customer challenges, conduct escalation meetings and mediate solutions to minimize the risk before termination.
• You renew customers' contracts, prepare quotations, and negotiate prices.
• You analyze customer behavior and propose concrete measures for the valuable use of the DataGuard product portfolio.
• You generate valuable customer success stories, foster customer exchanges and best practices.
• You collaborate with internal teams, such as marketing, sales, product, and support, to ensure a seamless customer experience.
• You work with clear revenue targets to measure the success of your work.

Benefits

Profile