Customer success agent Jobs in Ranstadt

Worker Sub-Type : Regular

Job Description :

BlackBerry® QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most critical embedded systems. We are the embedded experts. BlackBerry QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic microkernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems.

Are you the person we are looking for?

Our Engineering Services team is seeking a Technical Project Manager (TPM) with recent experience in Software Development and cross-functional project management, particularly as it pertains to product release management. You will show your technical skills by assembling and re-flashing custom hardware; reproducing issues; collecting logs; debugging; sanity testing fixes and features. You will show your project management skills by planning software releases; responding quickly to customer requests; collecting and documenting customer requirements; coming to agreements on deliver content and schedules & managing the day-to-day project progression. You will have recent software development experience (ideally in the Embedded and RTOS Market), to direct, manage, and coordinate the delivery and implementation of major or complex projects within cost, schedule and contract limitations while ensuring total customer satisfaction.

In return for your skills, expertise and enthusiasm, we will provide you with an attractive compensation & comprehensive benefits package. We have some of the brightest minds working on cutting edge platforms at QNX. Join us and you’ll become part of a team that is already leading the way and there is no telling what you could accomplish.

You will :

• Work with cross-functional, global teams in a fast-paced and dynamic environment.
• Plan and ensure optimum use of shared resources, administering and monitoring use against budget.
• Direct the compilation of required data, including budget, time constraints, contracts & technical data.
• Develop detailed schedules for major or complex projects, detailing all activities required for successful completion.
• Be accountable for and mitigating risk factors to ensure successful completion of major or complex projects.
• Arrange the distribution of work packages to the responsible function within the company and / or external contractors ensuring awareness of and commitment to project requirements.
• Write or contribute to the writing of new contracts for external contractors is an asset.
• Monitor progress throughout the project cycle, ensuring cost and time constraints are met and acting to ensure problem resolution, as necessary.
• Interface with software developers, group leaders, contractors and others outside the company to obtain or provide program, technical and progress data.
• Liaise with internal departments including Finance, Marketing and Sales and externally with Engineering Services customers and contractors.

You will have the following skills & experience :

If you have experience with any of these, then great! It’s not essential

Your work will affect millions of users and be essential to the success of QNX.

Imagine what you could do at QNX!

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Scheduled Weekly Hours :