Customer success agent Jobs in Spelle

Über unsOperations is the driving force behind Amazon. This key service of our business allows us to fulfill and ship orders efficiently so that our customers receive their items on time. As a Change Manager, you will ensure that your site functions perfectly to meet the demands of our customers. You will take on a number of projects across our network to drive productivity. Key job responsibilities

• As the site's change gatekeeper, leading process improvement projects, engaging stakeholders, and aligning goals.
• Fostering a culture of continuous improvement through root cause analysis, Standard Work, 5S, and Andon.
• Leading EU & DE process standardization and software rollouts.
• Coaching teams on Lean and Project Management methodologies.
• Collaborating with the Leadership Steering Committee to prioritize and implement improvement initiatives.
• Taking on leadership roles in core operations during peak periods. A day in the life You will work on one of our sites, ensuring it is as productive as possible. Your main task will be the complete governance of ongoing site changes and compliance; You ensure the site understands, accepts and implements all changes from all global and EU initiatives and you are responsible for progress audits. You will report to the Site Manager and functionally to ACES for changes. About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24 / 7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that. BEVORZUGTE QUALIFIKATIONEN
• Experience working with Lean, Six Sigma and Kaizen techniques
• Experience working in another logistics environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( (Inhalt entfernt)) to know more about how we collect, use and transfer the personal data of our candidates. m / w / d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Inhalt entfernt) for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.