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Customer success specialist • edermunde

Zuletzt aktualisiert: vor 3 Tagen
Clinical Sales Support Specialist (m / f / d) (remote)

Clinical Sales Support Specialist (m / f / d) (remote)

Ovid Technologies GmbHKassel, DEU
Homeoffice
Vollzeit
Build a better tomorrow, today!.For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Employees are at the cornerstone of bringing our vision to life.We are a ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Sales & Customer Success Manager (m / w / d)

Technical Sales & Customer Success Manager (m / w / d)

retoflow GmbHKassel, Hessen, DE
In der Rolle als Technical Sales & Customer Success Manager (m / w / d) begleitest du unser Team in der Kundenakquise und langfristigen Betreuung und lernst, wie nachhaltige Kundenbeziehungen aufge...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
German Junior Campaign Specialist – Google Ads

German Junior Campaign Specialist – Google Ads

KAMKassel, Hesse
Quick Apply
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a creative, data-driven campaign specialist.In this role, you...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Regional Business Manager (m / w / d)) Biosimilar

Regional Business Manager (m / w / d)) Biosimilar

Inizio EngageKassel, DE
Become part of the Inizio Team!.With 7,000 experts across more than 20 countries, the possibilities for you to learn and grow keep expanding. We’re a global engagement partner for the world’s leadin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Service Agent (m / w / d)

Customer Service Agent (m / w / d)

HÜBNER GmbH & Co. KGKassel, Hessen, Germany
Vollzeit
Ich werde nie vergessen, wie ich meine Eltern in Shanghai.Wir sind gemeinsam mit der Metro gefahren,.HÜBNER die Übergänge gefertigt hat. Wie stolz ich war, als ich auf das blaue Schil...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
Procurement Specialist SAP (m / w / d)

Procurement Specialist SAP (m / w / d)

STRATO Personal GmbHKassel, Hessen, Hessen, DE
Quick Apply
Die STRATO personal GmbH arbeitet mit weltweit operierenden Kunden unter anderem aus den Bereichen Automotive, Aviation, Aerospace und Defence zusammen. Für unseren Kunden am Standort Kassel suchen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
German Speaker Content Moderator or Customer support - Relocation

German Speaker Content Moderator or Customer support - Relocation

CbtalentsKassel, Hesse, Germany
Job Opportunity : GermanSpeaking Content Moderator and Customer Support Roles Abroad.We are hiring Germanspeaking professionals for exciting job opportunities across Europe including Portugal Greece...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Mitarbeiter (m / w / d) Customer Service

Mitarbeiter (m / w / d) Customer Service

LOGISTIC PEOPLE (Deutschland) GmbHKassel, Hessen, Germany
Bearbeitung von Ausschreibungen, Anfragen und Reklamationen.Beratung- und Betreuung von Kunden.Erstellung aller erforderlichen Transportunterlagen. Unterstützung des Teams (m / w / d) bei Projekten.Bean...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Prozessberater / Process Improvement Specialist (m / w / d)

Prozessberater / Process Improvement Specialist (m / w / d)

SEFE Energy GmbHKassel, Hessen, Germany
Vollzeit
Securing Energy for Europe – ein simples Statement, mit einem ambitionierten Ziel.SEFE ist nicht nur unser Unternehmensname, sondern beschreibt alles, was uns ausmacht und antreibt.Um unsere ...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

TeleperformanceKassel, DE
Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank. Mobile Bank, helping you manage your bank account on-the-go, ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Service Agent (m / w / d)

Customer Service Agent (m / w / d)

DIS AGFuldabrück, Germany
Wir suchen ab sofort mehrere Customer Service Mitarbeiter (m / w / d) in Vollzeit.Neben einer abwechslungsreichen Aufgabe erwartet Sie ein Arbeitsvertrag mit übertariflicher Bezahlung, sowie eine beruf...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Staffing Specialist / Personaleinsatzplaner

Staffing Specialist / Personaleinsatzplaner

QVCKassel, Hessen, DE
In unserer Gesellschaft QVC eService LLC & Co.Kassel oder Düsseldorf zum eine / -n.Ob du gerade deinen ersten Job suchst oder nach einer neuen beruflichen Herausforderung Ausschau hältst, bei.Unser v...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

Pixelwerker GmbHKassel, Hessen, Germany
Quick Apply
Pixelwerker betreibt eines der größten Portfolios von Produktvergleichs-Websites in Europa.Unser diesjähriges Ziel ist, Prozesse effektiver zu gestalten, die Qualität unserer Websites stetig zu ver...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Patient Account Representative Customer Service / Collections

Patient Account Representative Customer Service / Collections

Vancouver ClinicPark Plaza
Vollzeit
Vancouver Clinic is seeking a full-timePatient Account Representative to join our Customer Service and Collections team within the Patient Financial Services department. This position is located at ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Project Mgmt Specialist II

Project Mgmt Specialist II

HoneywellCassel, Hesse, Germany
Join a team recognized for leadership, innovation and diversity.In over 100 countries around the world, 132,000 employees develop and manufacture pioneering solutions for the home, building and ind...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Mitarbeiter (m / w / d)

Customer Service Mitarbeiter (m / w / d)

Trans-o-flexKassel, DE
Karriere in der Logistik? Bei uns schon!.Telefonische und schriftliche Betreuung der Versenderkunden (Anfragenbearbeitung, Erteilung von Informationen). Erteilung von Auskünften über Sendungsverfolg...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
CSV Quality Assurance Specialist (w / m / d)

CSV Quality Assurance Specialist (w / m / d)

Takeda PharmaceuticalEDERMÜNDE, Hesse, Germany
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that.I provide in my application will be processed in line with.I further attest th...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
  • Gesponsert
Leiter Customer Support / Customer Service •

Leiter Customer Support / Customer Service •

Horn & Bauer GmbH & Co. KGMelsungen, DE
Wir sind Julia, Björn und Dominikus – gemeinsam führen wir unser Familienunternehmen in der 4.Generation und suchen dich als unseren neuen Leiter Customer Support! Du hast ein Gespür für.Problemen ...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
Sachbearbeiter (m / w / d) Customer Service

Sachbearbeiter (m / w / d) Customer Service

DEKRA Arbeit GmbHKassel, Hessen, Hessen, DE
Quick Apply
Sie sind auf der Suche nach mehr als nur einem Job - Sie möchten einen Ort finden, an dem Ihre Fähigkeiten nicht nur gefragt, sondern auch wertgeschätzt werden? . Herzlich willkommen bei der DEKRA A...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Head of Customer Services (m / w / d)

Head of Customer Services (m / w / d)

NetKnights GmbHKassel, Hessen, Germany
In dieser Rolle wirst Du stark an den strategischen Entwicklungen unserer Software und der Unternehmensprozesse mitarbeiten. Daher ist der Arbeitsort zwingend in Kassel.Bewirb Dich bitte nicht, wenn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Clinical Sales Support Specialist (m / f / d) (remote)

Clinical Sales Support Specialist (m / f / d) (remote)

Ovid Technologies GmbHKassel, DEU
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
  • Homeoffice
Stellenbeschreibung

About Wolters Kluwer

Build a better tomorrow, today!

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. ­­ Employees are at the cornerstone of bringing our vision to life.

We are a technology-led global software and services company. Our success has been built upon smart thinking and listening to each other.Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.

At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future!

Responsibilities

For our division Health we are currently looking for a Clinical Sales Support Specialist who serves as a clinical expert and advisor, providing support to the business and sales team in the DACH region of the Clinical Effectiveness Business of Wolters Kluwer Health. Major product brands include : UpToDate, Lexicomp and EMMI Solutions.

This role is deeply engaged with both new business and existing accounts, is integrated with the outside sales team, while also liaising with marketing, product management, customer service and implementation specialists assisting sales reps to understand the depth and breadth of clinical drivers, medical verbiage, regulatory requirements and clinical employee needs.

Provide clinical expertise to the sales team to meet or exceed established sales goals, including top-line revenue growth, market share objectives and quota achievement by :

Supporting the outside sales team on client calls, in-person meetings, demos, and throughout the sales cycle by serving as clinical translator to assist sales reps to understand the depth and breadth of clinical drivers, medical verbiage, regulatory requirements and clinical employee development needs.

Build strong customer relationships necessary to identify the decision makers and understand the decision-making process at each customer opportunity. Leverage these relationships in order to help close business.

Building the foundation for the CMO, CNO and CPO to envision how the product solution suite supports both business needs and clinical outcomes

Positioning CE products as a mission-critical to improve patient safety, improve efficiency and increase the adherence to best practices based on clinical trusted technology and evidence-based solution

Effectively demonstrating multiple products and provide experience and use case benefits to help with the complex sales cycle.

Stay abreast of competitive activity and industry trends.

Drive successful customer renewals :

Partnering with the respective Sales Representative, holding annual or bi-annual business review meetings with customers to ensure satisfaction with current purchases and introducing new upcoming product releases to generate upselling opportunities; discuss mission critical positioning and inform the sales rep for appropriate follow-up and pricing. Focus very heavily on introducing new products to every customer during renewal time, focusing on maximizing the full bundle sale.

Reviewing and translating usage data with accounts when available, providing recommendation for additional products, services, or customization

Additionally, the Clinical Sales Support Specialist is expected to :

Become an industry and product expert, capable of serving as a value-added consultant to customers on both CE and competitive products. This will be accomplished by completion of company training programs and continuous self-learning.

Work closely with others to share bright ideas and best practices that will improve team performance.

Communicate with our customers and Sales Executives to answer their technical / clinical questions.

Interact with other departments in the organization to insure the proper handling of customer requirements.

Assistance in coordinating monthly newsletter, marketing promotions, literature and competitive information

Job Qualifications

Education : Clinical background - NP, PA, RPh, RN or equivalent required

Experience :

8+ years of experience preferably in either inpatient or ambulatory setting or other related experience required

Strong working knowledge of the healthcare industry.

Proven business acumen in successfully fostering value-based relationships and a skill set that enables successful relationships with numerous levels of healthcare professionals

Other Knowledge, Skills, Abilities or Certifications :

Fluency in German and English is required

Exceptional presentation skills to help convey both the clinical and technical benefits of all Clinical Effectiveness solutions to a variety of customer stakeholders.

Self starter and independent thinker, with the aptitude to work autonomously

Excellent interpersonal communication skills. Listens and presents with a high degree of comfort and credibility

Serves with passion and vigor, energy giver, organized, masters attention to detail, listens, has a high sense of urgency, brilliant on the basics of blocking and tackling, embraces accountability, hates to lose.

Travel requirements

Travel to an assigned territory to meet with Commercial Customers (up to 40%)

Our benefits

Working from home (100% remote) and flexible working hours

30 days of vacation

Volunteer Day : one day off a year for your volunteer work

Company pension plan

Many health / wellbeing offers

E-learning via LinkedIn and other training and development opportunities

And, of course, structured onboarding with a mentoring program

Become part of Wolters Kluwer!

You can realize your ideas, learn, develop and grow. We have a lot to offer and stand for an open corporate culture. Join us and shape the future together with us.

Apply now by simply clicking on the button above.

We welcome all people - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.

We are looking forward to meeting you!

Your contact person

Pushpa Linke

Senior Recruiter

Tel. : 02233 3760 7976