Customer success specialist Jobs in Feldkirchen

Emplifis unified customer engagement platform empowers more than 20000 of the worldsleading brands to revolutionize the digital and social customer experience. Withcomprehensive and integrated social media marketing social commerce and care combinedwith unified analytics and AI Emplifi fuels growth resulting in happy customers increasedproduct sales and improved brand loyalty.

About the Customer Success Team

The Customer Success team is responsible for onboarding new clients and helping them use our products so they get maximum value leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology helping them to scale their business no matter where they are or what industry they are in.

As part of an international team you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo from New York to Singapore and be part of an evergrowing family. You will be supported in your career by a team of professionals dedicated to your development so that you can grow as a professional and a social media expert advisor.

Job Summary

The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships the CSM plays a central role in customer retention renewal strategies product adoption and identifying expansion opportunities. The CSM will manage a defined book of business within a designated geographic territory or named account portfolio.

Based within Germany this role will support the German and wider DACH market and our customers in those territories.

What Youll Do Here

Key Responsibilities :

Client Relationship Management :

• Serve as the primary point of contact for customers in the assigned territory or named accounts.
• Build and maintain strong lasting customer relationships to ensure satisfaction and loyalty.
• Understand customer objectives and align our services to achieve those goals.

Onboarding :

Product Adoption :

Renewal and Retention :

Upselling and CrossSelling :

Feedback Loop :

Reporting and Analytics :

What Youll Bring to Us

What We Offer

At Emplifi we are committed to creating a workplace where everyone is valued respected and empowered to bring their whole selves to work. We welcome applications from individuals of all ages races religions genders sexual orientations gender identities and LGBTQ communities.

Emplifi offers a safe inclusive and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1