Customer success specialist Jobs in Fredersdorf-Vogelsdorf

Do you have solid experience in operations within the finance, fintech, or ideally, crypto sectors? Are you passionate about tackling challenges, optimizing processes, and managing teams in a dynamic, international environment?

Join a fast-growing, regulated company operating at the crossroads of finance and digital innovation. This international structure, with a strong presence in Europe, is reshaping the way financial services interact with new technologies — offering secure, compliant, and client-focused solutions in the digital asset space.

With a lean and agile team based in Luxembourg, the company combines the energy of a fintech with the reliability and standards of a well-established financial institution. You'll work in a collaborative, multicultural environment that values initiative, integrity, and adaptability.

If you're looking to have a tangible impact in a forward-thinking company that blends technology, compliance, and finance — this is the place to be.

• Team management.
• Daily operations tasks.
• Coordinate with the Operations team in other locations to ensure seamless support for European activities.
• Support the on-boarding process for European customers.
• Manage customer communication.
• Perform and ensure all operational tasks related to European customers are done in a timely manner.
• Identify and escalate issues reported by or related to European customers.
• Manage the customer relationships with all customers for European operations.
• Help customers get the most value out of the service.
• Support in projects by providing an operations specialist’s point of view.
• expertise.
• 3 to 5 years of experience in operations within the financial, fintech, or crypto sector.
• Previous experience in team management.
• Knowledge of procedure writing and project management.
• Proficiency in MS Office, especially Excel; SQL is a plus.
• Fluent English required; French is essential, German is an asset.
• Strong interest in the crypto / blockchain industry is highly appreciated.
• Join a rapidly growing company in a revolutionary industry.
• Work at the forefront of innovation in a collaborative and dynamic environment.
• Long-term professional development opportunities.

Based in Luxembourg

Interested? Let's talk!