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Customer success specialist • lauf an der pegnitz

Zuletzt aktualisiert: vor 16 Tagen
PCT Clinical Demand Specialist (m / f / d)

PCT Clinical Demand Specialist (m / f / d)

Thermo Fisher ScientificField, Germany
Homeoffice
Clinical Customer Development Specialist (m / f / d).Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Monitoring Specialist

Monitoring Specialist

HDI AGNürnberg
Starte durch bei HDI Deutschland!.So steigern wir deren Effizienz und Kundenorientierung.Dabei bieten wir Dir die Möglichkeit, immer wieder neue Wege zu gehen und uns so gemeinsam weiterzuentwickel...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Specialist Customer Service (m / w / d)

Specialist Customer Service (m / w / d)

Neumüller UnternehmensgruppeNuremberg, Bavaria, Germany
Quick Apply
Wertschätzung, Ehrlichkeit und Selbstverwirklichung prägen unser Tun.Für nachhaltige Arbeitsweisen wurde Neumüller vielfach ausgezeichnet : z. Sie übernehmen die Auftragsannahme und -erfassung von Gr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent (m / w / d) Customer Tender & Success Management

Werkstudent (m / w / d) Customer Tender & Success Management

TelefónicaNürnberg, BY, DE
Teilzeit, befristet auf 6 Monate .Wir arbeiten dort, wo es am produktivsten ist.Darum hast du, nach erfolgreichem Bewerbungsprozess, die Möglichkeit deutschlandweit zu arbeiten.Bei o2 Telefónica se...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Specialist (w / m / d) DIREKTVERMITTLUNG

Customer Service Specialist (w / m / d) DIREKTVERMITTLUNG

TimePartner Personalmanagement GmbHNürnberg
44,00 € stündlich
TIMEPARTNER - the way it works!.Suchst Du einen Job, in dem Du dich wohlfühlst?.Möchtest Du dich beruflich verändern?.Dann haben wir den perfekten Job für Dich!. Wir freuen uns auf Deine Bewerbung!....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Relations Specialist (m / w / d) im Ausländerwesen 324001

Customer Relations Specialist (m / w / d) im Ausländerwesen 324001

AKDBNürnberg, DE
Dein neuer Job als Customer Relations Specialist (m / w / d) im Ausländerwesen.Schnittstelle zwischen unseren Kunden und verschiedenen Teams. Produktmanagement, Vertrieb und Entwicklung – du sorgst für ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Application Engineer (m / f / d) Power Electronics

Application Engineer (m / f / d) Power Electronics

DanfossNuremberg, DE
As (Senior) Application Engineer (m / f / d) you take on a central role in our Automotive Product Management department and follow our Automotive projects from customer inquiry to series production.As ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager AI Products (m / w / d)

Customer Success Manager AI Products (m / w / d)

DATEV eGNürnberg, Bayern, Germany
Unser Ziel : Kernprozesse unserer Mitglieder undMitgliederinnen durch KI-Lösungen optimieren und erweitern.Dabeifördern unsere innovativen Tools die Zusammenarbeit und denerfolgreichen Technologiewa...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Nur noch kurz die Welt retten : Customer-Success-Hero (m / w / d)

Nur noch kurz die Welt retten : Customer-Success-Hero (m / w / d)

Akkodis Germany Tech Experts GmbHNürnberg, Bayern, DE
Akkodis - entstanden durch den Zusammenschluss von AKKA & Modis - ist ein weltweit führendes Unternehmen im Bereich Engineering & IT. Als globaler Partner in einer sich ständig verändernden Technolo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Payroll Specialist - German Speaking

Payroll Specialist - German Speaking

Minnovation International ABNürnberg, Bayern, .DE
Quick Apply
Headquartered in Stockholm, Sweden, with extensive business operations in Nordic Countries (Sweden, Norway, Denmark, Finland). And growing in Netherlands , Germany, Poland, other European countries....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Leadless Clinical Specialist (m / f / d) Cardiac Rhythm Management

Leadless Clinical Specialist (m / f / d) Cardiac Rhythm Management

AbbottGermany -Nürnberg
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology.In Ger...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Representative

Customer Success Representative

Paessler AGNuremberg, DE
Customer Success Representative (all genders).We are seeking a dedicated Customer Success Representative to join our team and focus on managing the transition of our customers to a subscription-bas...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Onboarding Specialist (m / w / d)

Customer Onboarding Specialist (m / w / d)

CorpayNürnberg
Vollzeit
Fleetcor bietet Unternehmen Mobilitätslösungen zum Laden und Tanken ihrer Firmenfahrzeuge, sowie viele weitere Dienstleistungen zur Vereinfachung des Fuhrparkmanagements. Mit Fleetcor erhalten Kunde...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
German Junior Campaign Specialist – Google Ads

German Junior Campaign Specialist – Google Ads

KAMNuremberg , Bavaria
Quick Apply
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a creative, data-driven campaign specialist.In this role, you...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

advantago GmbH & Co. KGNürnberg, Bayern, Deutschland
Unternehmen und Agenturen mit einer innovativen White-Label-Softwarelösung die Möglichkeit, die digitale Präsenz ihrer Standorte / Kunden zentral zu verwalten und automatisiert auf über 60 Portalen w...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

TeleperformanceNürnberg, DE
Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank. Mobile Bank, helping you manage your bank account on-the-go, ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager AI Products (m / w / d)

Customer Success Manager AI Products (m / w / d)

Datev eGNürnberg, Germany
Künstliche Intelligenz revolutioniert den Kanzleialltag – und DATEV gestaltet diesen Wandel aktiv mit.Unser Ziel : Kernprozesse unserer Mitglieder und Mitgliederinnen durch KI-Lösungen optimieren un...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Project Manager Backoffice / Customer Success (m / w / d)

Project Manager Backoffice / Customer Success (m / w / d)

fresh id products GroupNuremberg, Bavaria, Germany
Quick Apply
Du liebst es, Projekte effizient zu steuern, bist ein Organisationstalent und hast ein Talent für Kommunikation?.Als Project Manager - Backoffice / Customer Success. Schnittstelle zwischen unseren Kun...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d) - Cybersecurity

Customer Success Manager (m / w / d) - Cybersecurity

Headmatch GmbH & Co. KGNürnberg, de
Customer Success Manager (m / w / d) - Cybersecurity Unternehmensprofil.Unser Mandant verfolgt das Ziel Unternehmen dabei zu Unterstützen, die Integrität und Verfügbarkeiten ihre...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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PCT Clinical Demand Specialist (m / f / d)

PCT Clinical Demand Specialist (m / f / d)

Thermo Fisher ScientificField, Germany
Vor 30+ Tagen
Anstellungsart
  • Homeoffice
Stellenbeschreibung

Clinical Customer Development Specialist (m / f / d)

Job ID : 2309040BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

As one of the largest biotechnology companies in Germany, we research, develop and produce innovative biomarker diagnostics and distribute our products in more than 65 countries. B

  • S is based in Hennigsdorf near Berlin, which is home to about 285 of the company’s 550 employees worldwide.

Discover impactful work :

Clinical Customer Development Specialist is expected to support PCT (Procalcitonin) utilization strategies in healthcare settings, that help achieve optimal patient and health economics outcomes by advancing the diagnosis of bacterial infection and supporting antibiotic stewardship initiatives.

This role is responsible for growing clinical demand of PCT across the region through discovery, engagement, education & training of clinical and laboratory customers. The person in the role will also develop close working relationships with partnering IVD laboratory diagnostics equipment providers.

A day in the life :

  • Take responsibility for account profiling, targeting and development of healthcare settings within designated region; Build relationships with key customers from Laboratory Leadership and Clinical Leads, including but not limited to Infectious Disease, Emergency Medicine, Critical Care and Antibiotic Stewardship Committees
  • Work with License Partners, within territory of responsibility to coordinate activities with target accounts
  • Gain agreement from key hospital / healthcare setting stakeholders for broad test utilization, achieve hospital-wide protocol adoption and implementation
  • Analyze account dynamics to gain a deep understanding of customer objectives and customer clinical challenges; Use clinical insights to build and implement education programs.
  • Deliver education programs through 1 : 1 presentation and clinical sessions
  • Collaborate with regional Scientific Liaisons, Medical Affair & Marketing teams to provide clinical insights that support message development for presenting and differentiating the clinical value of PCT assay.
  • Assures that all training, presentations, and discussions are consistent with approved product indications for use
  • Be representative of Thermo Fisher during local, regional, national, and international meetings and events
  • Be accountable to an annual operating growth plan as well as individual performance related to specific activity metrics
  • Update relevant business data to ensure full utilization of customer relationship management tool (SFDC) as the single source of truth

    • The keys to success :

    Education

  • Bachelor’s degree in Healthcare / Medical Sciences, Biochemistry or related field is required; PhD degree is preferred

    • Experience

  • 3 + years Healthcare experience, with a preference of experience in either : diagnostic lab settings, clinical demand related, customer development or key account experience
  • Clinical / scientific background preferred
  • Experience in Health Economics preferred
  • Proven track record in cross-functional healthcare environment preferred
  • Built positive relationships with key customers and partners to impact business growth
  • Experience in healthcare customer segmentation and account mapping preferred
  • Experience engaging and influencing decision makers from different healthcare settings such as laboratory, pharmacy, ICU, ED and hospital administration preferred
  • Experience in analysis and assessment of training and development needs for target customers preferred
  • Experience with conducting customer training preferred

    • Knowledge, Skills, Abilities

  • Self-directed and highly motivated
  • Strong analytical skills that coincide with the ability to implement sophisticated demand generation strategies
  • Strong presentation and organization skills
  • Able to establish and develop strong and lasting customer and partner relationships
  • Experience in working in matrix organization
  • Ability to travel extensively and as needed; minimum travel is >
  • Proficient with SFDC CRM, Microsoft Excel, Word, Power Point and Outlook

    • What we offer :

  • Employment with an innovative, future-oriented organisation
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation