Customer success specialist Jobs in Osterholz-Scharmbeck

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY :

The Sales Representative is responsible for managing all incoming sales orders through the sales process from entry to final delivery. This role assists the Field Sales and Service Team along with internal operations by obtaining customer, product, and order information needed to process orders. The Sales Representative position requires the ability to develop effective communication and positive working relationships with a strong focus on customer interfacing both internally and externally.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

These duties are not meant to be all-inclusive and other duties may be assigned.

• Manage sales orders form order entry to final delivery, accountable for compliance with all pricing / terms, and partner with Operations and GPSC to have sales changes completed in a timely manner.
• Manage all sales inquiries regarding quoting, pricing, and configuring machine requests; including pricing, terms, delivery, and freight charges.
• Assist with calls from customer accounts regarding questions on features, benefits, and configurations of any and all products.
• Coordinate with traffic department to ensure timely delivery on products to customers based on expected delivery time.
• Work with the Finance Department to have orders released from credit hold. Also, assist District Sales Managers to ensure deal sheets are properly completed in a timely manner.

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :