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Senior Support Engineer - Customer Engineering

Senior Support Engineer - Customer Engineering

TetraScienceDE
Remote
Vollzeit
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Field Services & Customer Support Engineer

Field Services & Customer Support Engineer

Motorola SolutionsGermany ,
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
  • Gesponsert
Support Manager Customer Channels (m / w / d)

Support Manager Customer Channels (m / w / d)

Fondsdepot BankGermany
Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
100% Homeoffice | Customer Service Agent (m / w / d) Samsung technischer Support

100% Homeoffice | Customer Service Agent (m / w / d) Samsung technischer Support

TELUS InternationalDE
Remote
Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
  • Gesponsert
Support Account Manager

Support Account Manager

83zeroGermany, Germany
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Customer Support Manager

Customer Support Manager

komootDE
EUR2000 monatlich
Remote
Vollzeit
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Customer Support Consultant (m / w / d)

Customer Support Consultant (m / w / d)

Scopevisio AGDeutschland
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Director Customer Support (m / w / d)

Director Customer Support (m / w / d)

OneQrewDeutschland
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Agent (w / m / d) Business Travel - Nachtschicht

Customer Support Agent (w / m / d) Business Travel - Nachtschicht

Lanes & PlanesGermany
EUR30 stündlich
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Engineer (m / f / d) - Atomspektroskopie (Hamburg / Berlin)

Customer Support Engineer (m / f / d) - Atomspektroskopie (Hamburg / Berlin)

AgilentGermany
Remote
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
  • Gesponsert
Customer Support Operator

Customer Support Operator

Gamma DEGermany, Germany
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
German Customer Support Specialist

German Customer Support Specialist

HubSpot, IncGermany
Remote
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Specialist, German

Customer Support Specialist, German

RipplingGermany
Remote
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Engineer

Customer Engineer

Penta ConsultingGermany, Germany
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
EWM Consultant Support

EWM Consultant Support

RED SAP SolutionsGermany
Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Freelancer •in für Customer Support für Finanzunternehmen im Homeoffice (all people welcome)

Freelancer •in für Customer Support für Finanzunternehmen im Homeoffice (all people welcome)

expertcloudGermany
Remote
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Engineer (m / w / d) für Application Management / Anwendungsbetreuung

Customer Support Engineer (m / w / d) für Application Management / Anwendungsbetreuung

Airbus / Secure Land CommunicationsGermany
Unbefristet
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Support Engineer

Technical Support Engineer

TriMas CorporationDE
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
SAP Support Consultant

SAP Support Consultant

Pertemps ERP (part of Network EMEA)Germany, Germany
Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
MS Access Support

MS Access Support

QuEST Global Services Pte. LtdGermany
Part Time-Temporary
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Senior Support Engineer - Customer Engineering

Senior Support Engineer - Customer Engineering

TetraScienceDE
Vor 12 Tagen
Anstellungsart
  • Remote
  • Vollzeit
Stellenbeschreibung

TetraScience is the Scientific Data and AI Cloud company with a mission to radically improve and extend human life. TetraScience combines the world's only open, purpose-built, and collaborative scientific data and AI cloud with deep scientific expertise across the value chain to accelerate and improve scientific outcomes. TetraScience is catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which it brings to life in a growing suite of next generation lab data management products, scientific use cases, and AI-based outcomes. For more information, please visit tetrascience.com.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values :

  • Transparency and Context- We execute on our ambitious mission by starting with radical data transparency and business context. We openly and proactively share all vital data and make it actionable, so our employees and stakeholders can solve any problem presented to them.
  • Trust and Collaboration- We are committed to always communicating openly and honestly at every level of the organization, functionally, cross-functionally, internally, and externally. Empowering our employees will drive positive change across our entire ecosystem.
  • Fearlessness and Resilience- We must be fearless and resilient to fulfill our potential. We proactively run toward challenges of all types, we unblinkingly acknowledge and confront the brutal facts - which all innovative growth companies invariably face – and we embrace uncertainty and take calculated risks.
  • Alignment with Customers- We know that our customers' success is our success. We are honored and humbled by their commitment to us, and we are completely committed to ensuring they achieve their mission to unlock the world’s most important scientific innovations.
  • Commitment to Craft- We take our craft seriously and seek to be best-in-class in all we do, regardless of our functional role, seniority, or tenure. We are members of one team that combines intellectual horsepower and curiosity, humility, and empathy to ensure we are always learning and evolving.
  • Equality of Opportunity- We cannot imagine our journey without a workforce which reflects humanity’s diversity. We seek out the best of the best who bring with them unique and invaluable perspectives and talents and embody our common values - regardless of gender, ethnicity, race, or age.

What You Will Do

  • Work with the customers and address any product related issues
  • Partner with the account teams to drive product adoption and improve customer satisfaction
  • Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams.
  • Identify product and documentation improvements and partner with the product and engineering teams to deliver them
  • Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR
  • Requirements

  • 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams
  • Experience resolving technical support issues and escalations efficiently
  • Troubleshooting experience in AWS
  • Experience with CloudNative platforms and applications, Micro-services, and containerized deployments
  • Experience with in Databases, NoSQL, Queueing Service, and Elastic Search
  • Experience in one or more of the scripting or programming languages : Python, PHP, JavaScript, React, Go or Java
  • Demonstrated experience of debugging software reliability issues in a distributed environment
  • Excellent interpersonal and communications skills.
  • Curious, collaborative, self driven, innovative, and willing to take initiative.
  • Bachelor's degree in engineering, or technical related field
  • Experience in science or Biopharma a plus
  • Benefits

  • Competitive Salary and equity in a fast-growing company.
  • Supportive, team-oriented culture of continuous improvement.
  • Generous paid time off (PTO).
  • Flexible working arrangements - Remote work.
  • LIRemote