Customer support Jobs in Treffurt

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI / deep learning, and lasers to eliminate weeds with sub-millimeter accuracy-all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA's venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital , Carbon Robotics is driving innovation.

As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it's designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.

Working here means tackling big problems with big impact. You'll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.

Join us as we innovate, execute, and build the future of farming together.

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Location preference : South-east Germany. with t ravel required in Europe.

HVAC experience required

Fluent written and verbal communication in English required

Our Field Service Technician, HVAC are our boots on the ground, working directly with the customer providing technical hands-on support. As the on-site point of contact, with the support of the teams at headquarters you'll work to resolve in-the-field machines issues. The FRE position will also support our sales organization and CSM team with scheduled demos and site visits. You will make sure to keep certification and training up to requirements per region.

Responsibilities & Duties :

• Travel and deliver efficient field support to our customers using Carbon Robotics equipment.
• Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments / teams.
• Build strong cross-functional relationships with customers and teams within Carbon Robotics
• Exercise safe working practices and procedures at all times.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Demonstrates work cleanliness.
• Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
• Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas.
• Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
• Demonstrate how to properly operate Carbon Robotics equipment.
• Support demonstration and implementation activities
• Working in both indoor and outdoor environments.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Preventive Maintenance

Documentation and Reporting

Ideal Knowledge, Skills, and Abilities :

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems . Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based

Fully-paid medical, dental, and vision insurance premiums for you and all dependents

Choice of PPO or HDHP / HSA

Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone's voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge / veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV / AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

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