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Customer support manager • haar

Zuletzt aktualisiert: vor 4 Tagen
Customer Success Manager

Customer Success Manager

AvomindMunich, BY, DE
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Our client provides a SaaS solutions to optimize administrative and HR processes.They have more than 7’500 clients and 1’400’000 users all around the world (130 countries).They design software solu...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Customer Support Agent (m / w / d) Technical Support

Customer Support Agent (m / w / d) Technical Support

wu personal GmbHMünchen, de
Als Experten für IT-Personal und kaufmännische Fachkräfte im Rahmen der Arbeitnehmerüberlassung sowie im Dienstvertrag, unterstützen wir namhafte nationale und internationale IT-Unternehmen.Für ein...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Mitarbeiter •in (m / w / d) Customer Support / Customer Success

Mitarbeiter •in (m / w / d) Customer Support / Customer Success

cureVision GmbHMunich, Bavaria, Germany
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Bei cureVision nutzen wir künstliche Intelligenz, um das Leben von Patientinnen und Patienten mit chronischen Wunden zu verbessern. Als eines der Besten Startups im Gesundheitswesen – ausgezeichnet ...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Senior Customer Success Manager

Senior Customer Success Manager

Palo Alto NetworksMunich, Germany
As a Customer Success Manager you are a critical part of our customers adoption of security integrations.You act as their daytoday contact for products in the Network Security portfolio establishin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Multilingual Customer Support

Multilingual Customer Support

Cross Border TalentsMunich, Germany
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Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
(Junior) Customer Support Manager (m / f / d)

(Junior) Customer Support Manager (m / f / d)

mybacsMünchen, DE
Wir suchen einen engagierten Customer Success Manager (m / w / d), der ab August mit Leidenschaft unsere Kundenbeziehungen auf das nächste Level hebt. Du bist dafür verantwortlich, unseren Kunden exzell...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
German customer support agent - Remote freelance

German customer support agent - Remote freelance

Velenosi&MeredithMonaco di Baviera, Germany
Homeoffice
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Freelance Customer Support via Email for German Speakers.Are you looking for a fully remote and flexible job? We are hiring freelance email customer support agents for international companies.Monda...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Junior Customer Support Manager (m / w / d)

Junior Customer Support Manager (m / w / d)

Instaffo GmbHMünchen, Bayern, DE
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You are interested in the position as Junior Customer Support Manager (m / w / d) at EQS Group GmbH ? On the job platform Instaffo, you can apply for this and other jobs with ease.Create your profile i...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Customer Success Manager

Customer Success Manager

SyncronMünchen, Bayern, .DE
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SaaS company with over 20 years of experience, specializing in aftermarket solutions.Our Service Lifecycle Management Platform offers domain-fit solutions for : . US, UK, Germany, France, Italy, Japan...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Junior Customer Support Manager (gn)

Junior Customer Support Manager (gn)

EQS Group GmbHMünchen, Bayern, DE
Do you have a passion for working with people? Are you quality-conscious and enjoy learning new things? Our Newsroom team takes care of the concerns of our customers, whose satisfaction is our top ...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Junior Customer Support Manager

Junior Customer Support Manager

EQS GroupMunich
Do you have a passion for working with people? Are you quality-conscious and enjoy learning new things? Our Newsroom team takes care of the concerns of our customers, whose satisfaction is our top ...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Sales Support & Customer Success Manager (m / w / d)

Sales Support & Customer Success Manager (m / w / d)

Optimol Instruments Prüftechnik GmbHMünchen, Bayern, Deutschland
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Sales Support & Customer Success Manager (m / w / d) at Optimol Instruments Prüftechnik GmbH | softgarden.Sales Support & Customer Success Manager (m / w / d). Do you enjoy handling customer inquiri...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
  • Gesponsert
Servicetechniker Innendienst / Customer Support (m / w / d)

Servicetechniker Innendienst / Customer Support (m / w / d)

Küpper-Weisser GmbHMünchen, Germany
Wir sind ein führendes Unternehmen im Bereich Winterdienst- / Kehrmaschinen und entwickeln, fertigen und vertreiben seit über 90 Jahren eine breite Palette von Kommunalgeräten und Spezialfahrzeugen....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager (gn)

Customer Success Manager (gn)

ClearOps GmbHMünchen, Bayern, DE
At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, deale...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
Customer Success Manager

Customer Success Manager

CondensMünchen, Bayern, DE
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Intro For thousands of User Researchers, Designers and Product Managers across the globe, Condens is a primary tool of their work, which they often use several hours a day.And while the software pl...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
  • Gesponsert
Customer Success Manager

Customer Success Manager

Deep Media Technologies GmbHMunich, Bavaria, Germany
Join us on our journey to the next generation of digital marketing by combining media with innovative technology!.Wir suchen zum nächstmöglichen Zeitpunkt einen Kundenberater Digitales Marketing (a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Sales Support & Customer Success Manager (m / w / d)

Sales Support & Customer Success Manager (m / w / d)

Optimol Instruments PrüftechnikMünchen, Bavaria, Germany
Do you enjoy handling customer inquiries preparing technical information and providing operational support to the sales team Are you proactive solution-oriented and you love being part of a well-co...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
SaaS Customer Support Specialist (EMEA)

SaaS Customer Support Specialist (EMEA)

OptiSigns Inc.Bogenhausen, BY, DE
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OptiSigns is on a mission to become the world’s #1 digital-signage platform.We already serve 30,500 customers and have grown 125 % YoY for the past three years. Our Munich hub is the launch-pad for ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Mitarbeiter (m / w / d)

Customer Support Mitarbeiter (m / w / d)

Amadeus Fire AGMünchen, Bayern, DE
Quick Apply
Nutzen Sie unsere persönlichen Kontakte zu Arbeitgebern bundesweit! Wir empfehlen Sie an unsere Kunden weiter und erleichtern Ihnen den Einstieg ins Unternehmen! Für unseren Kunden aus der Finanzdi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager

Customer Success Manager

AvomindMunich, BY, DE
Vor 17 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Our Client

Our client provides a SaaS solutions to optimize administrative and HR processes. They have more than 7’500 clients and 1’400’000 users all around the world (130 countries).

They design software solutions that provide simple answers to specific needs : time & activity management, HR management, employee engagement, expense reports. Our goal is to increase productivity while providing our clients with a simple, efficient and user-friendly experience.

Given their strong growth (40% per year on average) and their ambitions, they need to strengthen their workforce, which currently stands at 650+ people in France (Paris, Marseille, Nantes), Spain (Barcelona), Switzerland (Geneva) and now Germany (Munich).

Job Description

In order to continue their expansion in this market, they are looking for an HRIS Customer Success Consultant to join be the first member of our team in Germany. You will be a cornerstone of this new adventure!

Purpose of the job :

  • Onboarding and implementing new customers in Germany.
  • Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
  • Localize" by contributing to the continuous improvement of the firm's consulting activity in Germany.

Details of the tasks :

Customer onboarding  (project management and implementation)

  • Satisfy  a wide variety of customers in often complex and high-stakes deployments. (SME as well as Large Accounts).
  • Gain the  trust  of local companies in Germany as well as key accounts and their subsidiaries abroad.
  • Ensure that the deployment is completed  on time  and  on budget  as stipulated in the contract.
  • Gather the customer's initial needs and suggest an appropriate response.
  • Adapt our software to the customer’s  local context  in Germany.
  • Train the administrators to use our software in total autonomy.
  • Ensure the Go-live and the follow-up during the first weeks of use.
  • Demonstrate  flexibility and agility  throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)

    • Follow-up of Key Accounts  (support, account management)

  • Keep a close eye on the satisfaction of your most important customers.
  • Support these customers in case of level 2 issues.
  • Carry out post-implementation check-ups.
  • Identify and generate new  cross sell or upsell  opportunities to grow their reach to your German customers (lead generation).
  • Be proactive in presenting new products that may address a customer's past issues.

    • Contribution to the localization  and  continuous improvement  of the CS activity in the firm :

  • Participate in numerous cross-functional  side projects.
  • Adapt our offer and strengthen the  market-fit  of our solutions for the German market.
  • Work in a team with different Business Units (Sales, Marketing, Product, etc.)
  • Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
  • Follow and participate in some projects from the pre-sales phase, supporting the sales team.
  • Demonstrate autonomy and initiative in our  agile mode  of operation.

    • Preferred Experience

    You have a background in HR (degree in HR / first work experience in HR).

    You have a Tech / SaaS affinity.

    A willingness to be a key player in this adventure, contributing to the German market's growth.

    Looking for a dynamic work environment with varied missions requiring versatility and organization.

    Comfortable and eager to work with both local businesses and key accounts (C-Level).

    Native German speaker and proficient in English.

    Clear and structured oral and written communication.

    Taste for human contact and pedagogy.

    An aptitude for solving practical and sometimes technical problems.

    A sense of service and a taste for things well done.

    Familiarity with web technologies and their implementation is a plus; if not, we will provide training.

    Selection process  (in German and English)

    Step 1 : Screening interview with HR (30')

    Step 2 : Interview with the German Country Manager (60')

    Stage 3 : Interview with an HRIS Consultant Team Leader (60')

    Step 4 : Our “Final Talk” (45')

    At our client, you will find

  • The stimulating environment of a fast-growing French Tech scale-up company with an international outlook, where the end user is at the heart of the design of the software.
  • Stimulating development projects in the context of a new market launch.
  • A strong corporate culture based on collaboration and empowerment (employee shareholding, transparency of salaries, decisions and results, culture of debate, collective rather than individual variable, etc.).
  • Passionate teams that take issues seriously but without taking themselves too seriously.
  • Come and join our company, which is on a human scale and whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.
  • Our offers are open to employees who are recognised as disabled workers.