Customer support manager Jobs in Neubiberg

SimScale is an engineering simulation platform that is revolutionizing the way engineers designers scientists and architects design products. The SimScale platform is accessible completely via a web browser with an easytouse interface which supports numerous simulation types including Structural Mechanics Fluid Dynamics and Thermodynamics.

By harnessing the power of the cloud for simulation SimScale eliminates the hurdles that accompany traditional simulation tools : high installation costs licensing fees deployment of highperformance computing hardware mandatory updates and maintenance. Users always have the latest version of SimScale.

Your Opportunity

Join our team as a fulltime Customer Support Engineer in EMEA and play a key role in supporting SimScale users as they push the boundaries of engineering with CFF FEA and EM projects! Youll work closely with the Customer Success team to help users tackle challenges in pump design external aerodynamics drone simulation turbomachinery heat transfer electronics cooling and structural mechanicsincluding stress / strain bending and frequency analysis. As you provide expert technical support to both existing users and prospective customers youll also develop and curate images animations and audiovisual content for our website and training materials. Your insights will directly shape the future of SimScale by relaying customer feedback to our Product Development team influencing feature development and improvements. Youll collaborate daily with engineering product and customer success teams to debug simulations and coordinate support projects making a real impact on our users success. If youre passionate about simulation and eager to work at the intersection of engineering and customer support we want to hear from you!

What we expect from you

• Bachelors degree or higher in Engineering or a related field ideally with coursework in CFD FEA or EM
• 12 years professional experience in a CAD / CAE based engineering software company preferred (application engineering technical sales / account management simulation support or a similar customer facing role)
• Excellent communication and social intelligence skills to engage customers build relationships and navigate challenges in a dynamic startup environment
• Exceptional time management skills with the ability to prioritize effectively and drive success for both the team and company
• Based in or near the Central European Standard Time (CEST) zone
• Fluency in English (C1); German proficiency (C1) preferred

What you can expect from us

Diversity Equity and Inclusion at SimScale

At SimScale we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity dedication and our team spirit! As an equal opportunity employer we acknowledge that our employees have different aspirations and career goals and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. A copy of SimScales full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.

Key Skills

Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

Employment Type : Full Time

Vacancy : 1