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Customer support manager • planegg

Zuletzt aktualisiert: vor 2 Tagen
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Customer Support Specialist all genders

Customer Support Specialist all genders

TradeLinkMunich, Bavaria, Germany
We are TradeLink the most intuitive and collaborative.TradeLink is the perfect place to.You will play a key role in customer satisfaction retention and advocacy by providing technical and productre...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Manager - Members (B2C) (m / w / d)

Customer Support Manager - Members (B2C) (m / w / d)

eGymMunich, Germany
Wir lieben, was wir tun und sind davon überzeugt, dass EGYM Wellpass der Gamechanger für Arbeitnehmer •innen ist.Der Umgang mit Kund •innen zählt zu Deinen Stärken, administrative und operative Proze...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Customer Support Engineer - IoT

Technical Customer Support Engineer - IoT

KINEXON GmbHMünchen, Bayern, Germany
We don't care about your degree! What matters is you as a person! We are happy if you have completed vocational training (e. IT specialist for system integration), or if you have completed further t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support (m / w / d)

Customer Support (m / w / d)

Ecoturn GmbHMunich, Bavaria, Germany
Homeoffice
Quick Apply
Wir sind ein dynamisches Unternehmen mit dem Ziel, unseren Kunden erstklassige Dienstleistungen und Produkte zu bieten.Zum nächstmöglichen Zeitpunkt möchten wir das Team mit einem Customer Support ...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Customer Support Agent (m / w / d) Technical Support

Customer Support Agent (m / w / d) Technical Support

wu personal GmbHMünchen, de
Als Experten für IT-Personal und kaufmännische Fachkräfte im Rahmen der Arbeitnehmerüberlassung sowie im Dienstvertrag, unterstützen wir namhafte nationale und internationale IT-Unternehmen.Für ein...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Customer Success Manager mfd

Customer Success Manager mfd

DataGuardMünchen, Bavaria, Germany
Ready to excite customers and create real value Do you love building close relationships and ensuring that customers make the most of our products full potential Do you want to promote longterm sat...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
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Principal Customer Success Manager

Principal Customer Success Manager

ServiceNowMunich, Bavaria, Germany
Do you enjoy driving transformation and setting up companies for a successful future Do you have experience with transformation programs consultancy and being a trusted advisor Great! Then join o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Manager (w / m / d)

Customer Support Manager (w / m / d)

ONCARE GmbHMünchen, Bayern, DE
Wie wir das schaffen? Bei allem, was wir tun, steht der Mensch im Mittelpunkt! Wir vernetzen alle Akteure des Gesundheitssystems, um sicherzustellen, dass Patienten die richtige Therapie zur richti...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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Customer Support Specialist in Bulgaria

Customer Support Specialist in Bulgaria

CBTalentsMunich, Bavaria, Germany
Join Our Team as a Customer Support Specialist in Sofia Bulgaria!.Are you passionate about delivering toptier customer service We want YOU to be part of our dynamic team!.Monday to Friday 8 hours b...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Support Engineer EMEA mfd

Customer Support Engineer EMEA mfd

SimScale GmbHMunich, Bavaria, Germany
SimScale is an engineering simulation platform that is revolutionizing the way engineers designers scientists and architects design products. The SimScale platform is accessible completely via a web...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Wholesale Manager im Bereich Customer Support (w / m / x)

Wholesale Manager im Bereich Customer Support (w / m / x)

BMW GroupMünchen, DE
Glückliche Kund : innen sind für uns das schönste Feedback.Unsere Sales-Teams erleben das jeden Tag aufs Neue, denn ihre Talente machen den Unterschied : mit ihrer Leidenschaft, ihrem Geschäftssinn, i...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Manager (m / w / d)

Customer Support Manager (m / w / d)

Avi MedicalMunich, DE
50,00 € stündlich
München / / Vollzeit / / ab sofort.Avi Medical bietet Patient : innen erstklassige und zeitgemäße Hausarztversorgung in modernen und zentralen Praxen. Durch den smarten Einsatz selbst entwickelter Softw...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Bilingual German and English Customer Support

Bilingual German and English Customer Support

Cross Border TalentsMunich, Bavaria, Germany
Are you looking for whats next Were a global technology and services leader that powers the brands of the future.We help wellknown brands the ones you use every day improve their businesses with te...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German customer support agent - Remote freelance

German customer support agent - Remote freelance

CbtalentsMonaco di Baviera, Germany
15,00 € stündlich
Homeoffice
Vollzeit
Quick Apply
Freelance Customer Support via Email for German Speakers.Are you looking for a fully remote and flexible job? We are hiring freelance email customer support agents for international companies.Monda...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
German Customer Support

German Customer Support

JLLMünchen, Germany
Vollzeit
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Representative (all genders)

Customer Support Representative (all genders)

Climedo Health GmbHMünchen, DE
LUST AUF EINE NEUE HERAUSFORDERUNG?.Jobwithpurpose : Du bist kommunikativ, lösungsorientiert und liebst es, Menschen zu helfen? Dann bist du bei uns genau richtig! Als Customer Support Representativ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Working Student Marketing Customer Support mfd

Working Student Marketing Customer Support mfd

wetter.com GmbHMunich, Bavaria, Germany
For our location in Munich or Berlin we are looking for a working student for approx.As part of the Marketing Team you will be in charge of : . Processing incoming user enquiries reviews in the app st...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent Customer Support / Customer Care (m / w / d)

Werkstudent Customer Support / Customer Care (m / w / d)

Media4CareMünchen
DEINE MISSION, FÜR DEN FALL, DASS DU SIE ANNIMMST : .Unterstützung unseres Customer Support Teams in allen Backoffice relevanten Themen . Flexibles Arbeiten im Büro sowie im Home-Office.Kollegiales Te...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager wmd

Customer Success Manager wmd

Enpal B.V.Munich, Bavaria, Germany
Onboarding und Begleitung neuer Partner vor Ort.Untersttzung bei Verkaufsterminen und strategischer Weiterentwicklung.Sicherstellung von Leads Materialverfgbarkeit und reibungsloser Kundenjourney.Q...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Support Manager (gn) (gn)

IT Support Manager (gn) (gn)

Vality One Recruitment GmbHMunich, Bavaria, Germany
Quick Apply
Bearbeitung von Anfragen und Störungen im 1st-Level-Support mittels Ticketsystem sowie Eskalation komplexer Fälle.Pflege und Erweiterung der IT-Wissensdatenbank zur kontinuierlichen Verbesserung de...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Support Specialist all genders

Customer Support Specialist all genders

TradeLinkMunich, Bavaria, Germany
Vor 30+ Tagen
Stellenbeschreibung

We are TradeLink the most intuitive and collaborative B2B SaaS logistics platform ( Short Product Demo here) . If youre eager to play a significant role in revolutionizing one of the most complex industries TradeLink is the perfect place to accelerate your professional growth and development . We offer a remotefirst culture with a high degree of freedom and trust allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As a Customer Support Specialist you will be the first point of contact for our customers ensuring they receive outstanding service and quick resolutions to their inquiries. You will play a key role in customer satisfaction retention and advocacy by providing technical and productrelated assistance in German and English.

Want to get to know your interviewers The Hiring Manager for this role is Daniela our Head of Customer Success and your Talent Acquisition partner is Mirela our Talent Acquisition Lead & People Experience Manager.

Tasks

  • Provide firstline customer support via email chat and phone ensuring timely and effective resolution of inquiries.
  • Troubleshoot productrelated issues and collaborate with internal teams (Product Engineering and Customer Success) to escalate and resolve complex cases.
  • Educate customers on product features best practices and selfservice solutions to enhance user experience .
  • Maintain and update our knowledge base with FAQs guides and troubleshooting tips.
  • Gather customer feedback and share insights with the product team to drive continuous improvement.
  • Support onboarding activities by guiding new customers through initial setup and best practices.
  • Assist in localization efforts to ensure product documentation and support materials are welladapted for the DACH market.

Requirements

  • Fluency in German and English (written and spoken) additional languages are a plus.
  • 13 years of experience in B2B SaaS customer support or a related field; Experience in the logistics space would be a big advantage.
  • Strong problemsolving skills with a customercentric mindset.
  • Familiarity with ticketing systems (e.g. Zendesk Freshdesk Intercom) and CRM tools.
  • Ability to communicate complex technical topics in an easytounderstand manner.
  • Experience in the DACH market and an understanding of customer expectations in the region.
  • A proactive and empathetic approach to customer interactions.
  • Techsavvy with a willingness to learn new tools and systems quickly.

    • Benefits

  • Play a significant role in building a new type of company a SaaSenabled B2B network in the logistics industry backed by strong investors.
  • Lots of flexibility due to our remotefirst setup to align your professional responsibilities with your personal life and needs.
  • A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office Gather town (and optional offices in Munich & Berlin) and unforgettable companywide offsites . Check wrapup videos from our last offsites on our YouTube page.
  • An extremely steep learning curve as we invest in your continuous development through regular (360degree) feedback cycles via Leapsome based on company and team competencies a growth budget and an experienced management team.
  • A team full of passionate motivated people who contribute to a supportive and inspirational environment.
  • An inclusive culture and diverse teams as we firmly believe that this makes us stronger and leads to more innovative solutions.
  • A direct stake in the companys growth and achievements with our VSOP program.

    • If you arent completely confident that you meet our criteria we recommend just taking the chance and applying anyway! Curiosity passion for digital disruption eagerness to learn a collaborative spirit and a growth mindset are most important to us.

    TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful safe and welcoming environment for everyone who works here or with us. In order to eliminate unconscious biases in the recruiting process you can remove the photo from your application.

    Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Employment Type : Full Time

    Experience : years

    Vacancy : 1