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Customer support manager • unterensingen

Zuletzt aktualisiert: vor 2 Tagen
Technical Support Account Manager

Technical Support Account Manager

PTCStuttgart, Germany
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower peo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Mitarbeiter im Customer Support m / w / d

Mitarbeiter im Customer Support m / w / d

ATOSS Software AGStuttgart
Mitarbeiter im Customer Support m / w / d.München, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf | Vollzeit | Unbefristet. Technische Kundenbetreuung unserer ATOSS-Lösung per Telefon, E-Mai...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Senior Customer Relationship Manager (m / w / d)

Senior Customer Relationship Manager (m / w / d)

Lidl Stiftung & Co KGStuttgart, DE
Unser Lieblings-Plus-One bist Du! Als Teil unseres internationalen Lidl Plus Teams arbeitest du an unserem rein digitalen Vorteilsprogramm „Lidl Plus“ mit. Als Team erarbeiten wir Konzepte, um Lidl ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Customer Care in Greece - Relocation support

German Customer Care in Greece - Relocation support

TeleperformanceStuttgart Baden-Württemberg, Germany
Vollzeit
Quick Apply
Do you speak German fluently and have excellent communication skills?.Available positions in Customer Service, Tech Support and Sales await you in Greece!. Microsoft, Canon, Netflix, Volkswagen, and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager - German speaking

Customer Success Manager - German speaking

MongoDBStuttgart
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Teamleiter Customer Service / Support (alle •)

Teamleiter Customer Service / Support (alle •)

HÄVG Hausärztliche Vertragsgemeinschaft AGStuttgart, Deutschland
Gesundheit ist in unserer komplexen Welt ein wertvoller Besitz.Damit wir alle unser Leben frei nach den eigenen Wünschen gestalten können, arbeiten in Baden-Württemberg engagierte Hausärztinnen und...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Customer Support Agent (m / w / d) Technical Support

Customer Support Agent (m / w / d) Technical Support

wu personal GmbHStuttgart, de
Als Experten für IT-Personal und kaufmännische Fachkräfte im Rahmen der Arbeitnehmerüberlassung sowie im Dienstvertrag, unterstützen wir namhafte nationale und internationale IT-Unternehmen.Für ein...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Technical Customer Care Manager mf International

Technical Customer Care Manager mf International

Neuffer Fenster + Türen GmbHStuttgart, Baden-Württemberg, Germany
We are the leading ecommerce company in the window and door sector in Europe.Behind our nine online shops is Neuffer Fenster Tren GmbH founded in Stuttgart in 1872. We see ourselves as a technology...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Speaker (B2 Level min) Content Moderator or Customer support - Relocation

German Speaker (B2 Level min) Content Moderator or Customer support - Relocation

CbtalentsStoccarda, Germany
Homeoffice
Vollzeit
Quick Apply
Job Opportunity : German-Speaking Content Moderator and Customer Support Roles Abroad.Portugal, Greece, Malta, Cyprus, Spain, Bulgaria, and Belgium. If you are looking for a career abroad with.Lisbon...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Customer Experience Manager (m / w / d) Versicherungen

Customer Experience Manager (m / w / d) Versicherungen

univativ GmbHStuttgart, Baden-Württemberg, Germany
Quick Apply
Baldmöglichst, Unbefristet, In Festanstellung | 38 Stunden pro Woche | Stuttgart | Versicherungsbranche | Berufseinsteiger, Berufserfahrener | 65000 bis 75000 € im Jahr | Projekt-ID P202549158_3S.D...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
  • Gesponsert
Resident Engineer Customer Support Engineer

Resident Engineer Customer Support Engineer

AMMGroupStuttgart, Baden-Württemberg, Germany
Establish technical support link between Product Development Teams and OEMs.Exchange technical documentation arrange and conduct meetings between PDTs and Customers. Product development support incl...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Praktikum Customer Support im technischen / naturwissenschaftlichen Bereich

Praktikum Customer Support im technischen / naturwissenschaftlichen Bereich

RocheWurttemberg, Germany
1.958,00 € monatlich
Teilzeit
Wir freuen uns auf Unterstützung und Deine Ideen im Teams des Regional Customer Support Centers in Mannheim.Wir sind verantwortlich für den technischen und applikativen Kundenservice : vom technisch...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Manager (m / w / d)

Customer Manager (m / w / d)

AlphaConsult KGStuttgart, Deutschland
Die AlphaConsult Gruppe- Experten mit 15 starken Marken unter einem Dach!.Kompetente Mitarbeiter und passende Jobangebote finden. Wir sind die AlphaConsult KG und Ihr Partner für Beruf und Karriere....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Customer Support (Germany)

Technical Customer Support (Germany)

OSR Enterprises AGStuttgart, Germany
We are interested in welcoming.Technical Customer Support to join our.The right candidate should have various technical capabilities and customer-centric approach. Computer Science or Engineering.Kn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

Mimacom Deutschland GmbHStuttgart, Baden-Württemberg, Germany
50,00 € stündlich
Quick Apply
Bei Mimacom entwickeln wir Softwarelösungen, die Unternehmen effizienter machen – ob im Bankwesen, Einzelhandel, der Produktion oder im Gesundheitswesen. Unsere digitalen Produkte erreichen täglich ...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
  • Gesponsert
Global Support Manager

Global Support Manager

Lapp GroupStuttgart, Germany
Mitarbeitenden sind wir in über 80 Ländern aktiv - global vernetzt und regional verwurzelt.Arbeiten bei LAPP bedeutet • • • • • Hier treffen Erfindergeist und Machermentalität auf gelebte Werte und Tra...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Customer Support Mitarbeiter (m / w / d)

Customer Support Mitarbeiter (m / w / d)

Haysim Großraum Stuttgart
Customer Support Mitarbeiter (m / w / d).Anstellung bei der Hays Professional Solutions GmbH im Großraum Stuttgart Startdatum : sofort Referenznummer : 768558 / 1. Diesen Job teilen oder drucken.Sie kümmern...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Sales Support Manager (m / w / d)

Sales Support Manager (m / w / d)

LEITZ ACCO Brands GmbH & Co KGStuttgart, Deutschland
ACCO Brands gestaltet den Wandel der Arbeitswelt mit innovativen Lösungen und erfolgreichen Marken.In diesem Kontext möchten wir Verbraucher : innen, Kund : innen und Kolleg : innen bei ihren Vorhaben un...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
COP Manager (CIP Management Support)

COP Manager (CIP Management Support)

ST2 ManTech Advanced Systems IntlDEU, Stuttgart, DEU22
Vollzeit
Secure our Nation, Ignite your Future.Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporatio...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Support Account Manager

Technical Support Account Manager

PTCStuttgart, Germany
Vor 30+ Tagen
Stellenbeschreibung

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

You will be part of PTC's Service Management Team, responsible for managing $400 million of Annual Recurrent Revenue (ARR) for both SaaS and On-Premise customers. You will join an internal team of Account Managers located worldwide, including North America, Romania, France, Germany, and Japan.

Your Impact

  • Represent PTC with major international customers (top-tier, Fortune 500…),
  • Ensure customer long-term experience and satisfaction with PTC’s offering,
  • Be identified by customers as a trusted advisor and influential problem solver,
  • Represent customers internally to provide insights that impact PTC’s strategy,
  • Plan and execute risk mitigation plans to ensure long-term customer retention and loyalty,
  • Ensure full adoption and value of PTC products and services at customers by providing valuable insights through the analysis of customer health metrics.

Your Day-To-Day

  • Execute and oversee all PTC Service Management deliverables for your customers,
  • Establish & handle governance model and Services reviews with customers to ensure successful long-term partnerships,
  • Act as main point of contact for escalations, coordinating PTC eco-system resources to resolve customers’ issues, overseeing support requests and change management process,
  • Deploy repeatable processes and best practices using Services ITIL framework,
  • Identify operational risk impacting customer satisfaction, define and execute mitigation plans in collaboration with the account team,
  • Understand customers’ business processes to optimize adoption of PTC products and services,
  • Work with Software Operation delivery team to ensure programs are delivered on-time and with quality,
  • Analyze and report on customers system performance metrics (especially SaaS environments),
  • Assist customers with business model strategies about On-Premise and SaaS services.

    • Preferred Skills, Knowledge & Experience :

  • Motivation for client services and account management,
  • Focus on complex project lifecycle,
  • Great verbal & written presentation skills,
  • Strong sense of urgency, working well under pressure and deadlines,
  • Ability to create, build & manage relationships with customers at all levels,
  • Ability to analyze client needs and issues to define proactive actions,
  • Ability to lead teams and drive execution of risk mitigation plans,
  • Background in Program Management : PMP & ITIL background or certification a bonus,
  • Background in Enterprise software implementation or support.

    • Basic Qualifications

  • Bachelor’s degree in computer science or a related field,
  • 5 years of experience in Customer Service or account management functions,
  • Knowledge of SaaS-based and / or Cloud-based business models in the software industry

    • Languages

  • English and German mandatory, French is a plus

    • Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

    If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

    We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."