Customer support manager Jobs in Wetter (Hessen)

Organizational Change Manager Job Type : Contract  Location :  Allendorf (Eder), Hessen, Germany (Hybrid, remote with some onsite work required) Languages : Must be fluent in German and English   Summary  Cyclotron is looking for an Organizational Change Manager within our Employee Experience practice to help our clients successfully navigate change.

The Change Leadership specialist will be responsible for the project-level change leadership plans and outcomes that maximize employee adoption and usage for our clients’ strategic initiatives.

This person will provide change leadership expertise in accordance with Cyclotron and industry best practices and will work collaboratively across stakeholder groups to ensure coordination and alignment.

This person will work in the consulting environment providing change leadership solutions and services around Microsoft products to small - large enterprise companies.   Responsibilities  Working with multiple clients on change management strategies  Conduct change impact assessments and summarize results Develop change leadership strategies   Develop stakeholder engagement / communication plans  Develop communications per established plan, as needed  Develop training content including user guides, job aids, videos, or other support resources, as applicable  Facilitate Instructor-Led Training sessions  Work closely with your client partner(s) to execute change leadership plans, including communication distribution and training delivery  Establish and maintain a change network, if applicable  Requirements   1 – 5 years leading change efforts by developing effective change leadership plans to achieve business outcomes  IT / Microsoft experience  Power Point design skills Executive level presentation skills  Experience developing and implementing solid change plans to achieve business value  Ability to interact with project team members of the client’s organization and gain alignment on change activities  Clear communication skills – both written and verbal, including the ability to collaborate with client subject matter experts for validating / updating communications and / or training content  High quality presentation skills  Power point design skills  Ability to clearly develop and articulate messages to a variety of audiences  Organized with a natural inclination for planning and execution   Experience with a variety of technical change efforts  Self-starter with the ability to quickly learn new business processes and applications and work independently  Ability to manage and execute change activities with the flexibility to adjust plans quickly, as needed   Additional Knowledge & Skills  Big 4 consulting experience a plus  Change management certification or designation a plus  Microsoft Copilot experience  Details   Sanitized examples of deliverables will be required  Cyclotron is an Equal Opportunity Employer.

Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.

Powered by JazzHR