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Under the direction of the Service Operations Branch Head, the Senior Technician (Information Systems AirC2) is responsible for the installation, operation, maintenance, and support of assigned Command, Control, and Communications (C2) systems, databases, applications, and ICT platforms. The incumbent ensures the integrity, performance, and availability of these critical systems, supporting IT Service Continuity, Business Continuity, and Disaster Recovery. This role requires a strong technical background in systems administration, a proactive approach to monitoring and maintenance, and the ability to work effectively in a 24/7 operational environment.

Responsibilities:

Under the direction of Service Operations Branch Head, the incumbent will perform duties such as the following:

• Installs, operates and maintains assigned CORE Systems software, Databases and other Applications and ICT Platforms (IS) and stays abreast of latest developments in these areas.

• Supports the applications and data integrity and integrity of assigned ICT Platforms (IS), supports IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans.

• Maintains liaison with other CSU internal units, Service Lines and other technical organizations.

• Provides support related to local CIS Service provision during the execution phase.

• Documents the design and configuration of assigned applications and ICT Platforms (IS) and the required operating procedures.

• Implements procedures, tools and techniques for monitoring and managing the performance of applications and ICT Platforms (IS) and provides reports as required.

• Monitors and reports on the capacity of the assigned applications and ICT Platforms (IS).

• Assists with and implements assigned project work packages.

• Will participate in 24/7 duties when required.

• Performs other duties as may be required.

Essential Qualifications & Experience:

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience.

• Experience within the area of Systems Administration of complex computer systems;

• Experience and knowledge in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software;

• Experience with diagnosis of network problems and implementation of network changes and maintenance routines;

• Knowledge of LINUX.

Desirable Experience and Education:

• Knowledge of AIRcC2 systems.

• Prior experience of working in an international environment comprising both military and civilian elements.

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Experience of working for an IT provider and understand the need to have excellence in delivery such as that which NCI Agency expects.

Competencies or Personal Attributes:

• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts;

• Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organizational and individual responsibility towards the community and the environment.

• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

• Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

Professional Contacts:

If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.