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Delivery lead • berlin

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Service Delivery Lead (m / f / x) Client Success

Service Delivery Lead (m / f / x) Client Success

Scalable CapitalBerlin, Berlin, Germany
Scalable Capital is a leading digital investment platform in Europe.The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest ...Mehr anzeigenZuletzt aktualisiert: vor 4 Stunden
Public Cloud Delivery Lead (m / f / d)

Public Cloud Delivery Lead (m / f / d)

Westhouse GroupBerlin WeekMonth
Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and speciali...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Modern Workplace – Technical Delivery Lead (w / m / x)

Modern Workplace – Technical Delivery Lead (w / m / x)

AvanadeBerlin, Germany
Wir liefern gemeinsam spannende Modern Workplace Projekte für große Unternehmen.Wenn es Dir nicht nur wichtig ist, eine saubere technische Lösung bereitzustellen, sondern auch das große Ganze als D...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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Infrastructure Lead

Infrastructure Lead

REDSOFA GROUPBerlin, Germany, Germany
Senior Level across SRE / DevOps / Cloud / Platform / Software Engineering.Very successful, respected and leading entertainment guide platform. The infrastructure team where the tools you build shap...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Tech Lead / Engineering Lead

Tech Lead / Engineering Lead

handlyBerlin, Germany
Quick Apply
We start and grow craft businesses.We are the fastest growing operating system for this in DACH.You will have the opportunity to lay the structure for scaling in a small high-performing team from B...Mehr anzeigenZuletzt aktualisiert: vor 21 Stunden
Robotics Lead

Robotics Lead

TrbeBerlin, Berlin, DE
Quick Apply
Intro As Robotics Lead, you will take ownership of our next-generation robotic arm control and AI-driven vision-based manipulation systems. You will be responsible for scaling a high-performance rob...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Lead Researcher - Global leader in online food delivery (Sofort einstellen)

Lead Researcher - Global leader in online food delivery (Sofort einstellen)

LieferandoBerlin, Berlin, DE
Bist du bereit für eine Herausforderung?.Lieferando der richtige Ort für dich sein.Wir sind eine weltweit führende Online-Plattform für Essenslieferungen und unsere Vision ist es, die Bequemlichkei...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Strategy Lead

Strategy Lead

InterWorksBerlin, Berlin, Germany
Are you the kind of person who connects the dots sees the big picture and then helps others see it too Do you geek out over data strategy business transformation and helping clients achieve real me...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
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Development Lead

Development Lead

WavestoneBerlin, DE
Let’s power your future together.Vom Business Case zur Verwirklichung Deiner Ideen : Als führendes Beratungsunternehmen für strategische Transformationen sind wir vertrauenswürdiger Partner für unse...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
Partnerships Lead

Partnerships Lead

Trade RepublicBerlin, Berlin, Germany
Please note that this position is based in Berlin Germany relocation support is provided if required.Trade Republic is the largest savings platform in Europe we operate in 17 countries serving 8 ...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Project Lead

Project Lead

TEKsystemsBerlin, Germany, Germany
Freelance Project Lead (3 months).We are seeking a senior-level Project Lead to join our team as a cross functional position between Finance and IT. The primary objective is to develop a transparent...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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SecOps Lead

SecOps Lead

Travis EdwardsBerlin, DE
SecOps Team Lead – Fully Remote | Global Enterprise | Cybersecurity Transformation.Fully Remote (Based in Germany or fluent in German). Language Requirement : Professional German is essential.Global ...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
Communications Lead

Communications Lead

CEO Transformation GmbHBerlin, Berlin, DE
Einleitung CEO TRANSFORMATION PROGRAMS begleitet Unternehmer und Top-Manager auf ihrem Weg zu einem Level von Klarheit, Freiheit und Wirksamkeit, das sie selbst nicht für möglich gehalten hätten.Un...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
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Tech Lead

Tech Lead

Bank Pictet & Cie (Europe) AG, succursale de LuxembourgBiesdorf, DE
Pictet is an investment-led service company, offering wealth management, asset management and related services.We are an independent investment partnership known for our long-term mindset, responsi...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Service Delivery Lead (m / f / x) Client Success

Service Delivery Lead (m / f / x) Client Success

Scalable GmbHBerlin, Berlin, Germany
Join a leading FinTech Investment Platform : .Be a part of a dynamic and innovative company dedicated to transforming the financial services landscape while delivering exceptional client experiences....Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
SAP Technology Delivery Lead (all genders)

SAP Technology Delivery Lead (all genders)

AccentureBerlin
UnsereSAP Expertise reicht über die verschiedensten Industrien : .Pharma & Life Sciences, Automotive, Consumer Goods & Services, Retail, Travel & Transportation, Aerospace & Defense and Industrial Ma...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Engineering Lead

Engineering Lead

Augmented EnergyBerlin, Berlin, Germany
Soaring energy prices intermittent renewable production electrification of heat and transport explosion of data sources; the electricity grid is changing at high speed towards a future less reliant...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Lead - Talent Business Partner - Happiness Delivery

Lead - Talent Business Partner - Happiness Delivery

OnBerlin
Our Talent (HR) team is expanding with the growth of On and we are looking for an enthusiastic person to join our team.You will have the opportunity to shape On's people agenda through collaboratin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
DevOps Lead

DevOps Lead

Top Remote TalentBerlin, Berlin, .DE
Quick Apply
The team of experts providing analytical services to healthcare clients is looking for a great, long-term DevOps Lead.You will join an international team of first-class professionals who are passio...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Service Delivery Lead (m / f / x) Client Success

Service Delivery Lead (m / f / x) Client Success

Scalable CapitalBerlin, Berlin, Germany
Vor 4 Stunden
Stellenbeschreibung

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 27 billion euro is held on the platform by more than one million clients. Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

  • Join a leading FinTech Investment Platform : Be a part of a dynamic and innovative company dedicated to transforming the financial services landscape while delivering exceptional client experiences.
  • Shape the Future of Client Success : Play a pivotal role in shaping the future of our Client Success department, where your insights and leadership will directly influence client outcomes and contribute to our overarching mission of delivering exceptional financial services.
  • Commitment to Service Excellence : We prioritize service excellence, believing that each interaction with our clients should be impactful and personalized, ensuring their investment journey is seamless and rewarding.

Tasks & Responsibilities :

  • You are responsible for managing a group of Team Leads within the Client Success department, as well as ensuring consistent quality, collaboration and high performance across all Client Success’ teams
  • You act as a subject matter expert for your functional areas and drive continuous development of tools, processes and client experience
  • Develop and implement service delivery strategies that align with company goals and translate them into actions. This includes establishing standards for daily operations.
  • You take ownership for escalations, client issue resolution, and operational risk topics within your area of responsibility
  • You represent the Client Success department on process, organisational and operational set up
  • You analyze service and client data to identify trends and drive evidence-based decision making that enhances service quality and resource utilisation.
  • You collaborate closely with and report to Managing Directors of Client Success by providing regular updates on the service delivery performance, key challenges and strategic initiatives.
  • Qualifications

  • Several years of experience in a client-facing operations or service leadership role (e.g. in financial services, client success or support)
  • Proven expertise in the functional area you support - e.g. knowledge of trading operations, security operations, payments processing, account processes or client lifecycle
  • Demonstrated exceptional ability to lead, communicate, and motivate across multiple teams
  • High resilience and ability to manage change and ambiguity with structure and composure
  • Strong analytical and problem-solving skills; comfortable working with KPIs and data
  • Strong hands-on mentality and pro-active problemsolving mentality
  • Business fluency in German and English (written and spoken)
  • Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
  • Learn and experience German culture first hand by joining our free German language classes
  • International) relocation support
  • Flexible vacation policy and the opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Monthly contribution of 25% for the ‘Deutschland Jobticket’
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker